In my line of business a Credit Report & Score is essential in our line of work - Commercial Debt Recovery. We couldn't survive without Credit Safe & the team who look after us, Sara Rodgers & her b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more
I made an initial enquiry with Samuel Amery with regards to their products and was blown away by the professionalism and service. The products are also excellent but the first impression given by Sa... See more
Paul was really helpful. We had a a few tricky entities and he was able to successfully source and review them. the portal is easy to use, and the monitoring alerts are handy to keep any eye on priori... See more
Company details
Written by the company
As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.
Contact info
Ty Meridian, Malthouse Avenue, Pontprennau, CF23 8BA, Cardiff, United Kingdom
- 02920 886 500
- help@creditsafeuk.com
- creditsafe.com/gb/en.html
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Consistently excellent support and advice from our…
Consistently excellent support and advice from our account manager Leigh Jones
12 June 2026
Always willing to help
11 June 2026
Rebecca Jenkins our CRM account manager…
Rebecca Jenkins our CRM account manager is always a pleasure to speak to and is very knowledgable about our creditsafe product.
11 June 2026
Poor service/ dont pay upfront…
We not only paid for this years subscription but we were given an opportunity to pay for next years subscription at this years price if we paid now. Which we did and have the receipt for. We then were kicked out of the system. We have been put back and have had an email saying that they will send us an invoice to join the system. We are not happy
11 June 2026
Reply from Creditsafe
Hi Dawn,
Thank you for your feedback. We apologise for the inconvenience caused by the temporary interruption to your account access.
As soon as we became aware of the issue, we investigated, your account was reinstated and we can confirm that your subscription remains active. We understand the confusion caused by the communication you received and appreciate your patience while this was resolved.
If you have any further questions or concerns, please contact our Customer Support team on 02920 886500 or email help@creditsafeuk.com and we'll be happy to help.
Kind regards,
The Creditsafe Team
Creditsafe are excellent
The creditsafe team are professional, capable and helpful. Very grateful to be working with them and their systems are very impressive.
3 June 2026
Great site and service
Our Company has used Credit Safe for several years. Our account manager Graham is great and always happy to help get better use out of the site where we can. He's very helpful and patient in clarifying any part of the service we need to understand. Credit Safe clearly offers a wide range of aspects to their service and finding ways to help Companies make more efficiencies to this in their business' as well as easily functional for a range of capabilities with systems.
9 June 2026
James was great
James was great, walked me through the Dashboard and answered all my questions.
Love the attention to detail and making sure I understood the different sections.
9 June 2026
Unprompted review
Account manager understands what I need…
Account manager understands what I need and gets the deal done.
3 June 2026
Always helpful and they listen to your…
Always helpful and they listen to your requests and try to help wherever they can. So far they have always been quick to assist with technical issues mainly around finger trouble and the products are easy to use. Ashton is always on hand as well as always updating us on new product offerings or upgrades to current services.
8 June 2026
Connor was great to deal with and made…
Connor was great to deal with and made the process of signing up to Credit Safe really easy.
We had good communication throughout and I would definitely recommend Credit Safe and the team.
8 June 2026
Really attentive service.
5 June 2026
Great platform for one of the best…
Great platform for one of the best credit search tools available in the market!
5 June 2026
Creditsafe review
I contacted Creditsafe and within one hour they got back to me and I had the report I was after shortly after that. Very efficient and we have decided to sign up with them!
3 June 2026
Excellent service from Paul Duncan
Paul Duncan provided an excellent service when presenting Creditsafe's offer, adjusting it to our company's needs. He was fully professional, well-prepared, helpful, and very responsive.
29 May 2026
Business Enabler and Essential - Creditsafe
The people at Creditsafe have made dealing with them a easy and pleasurable, the customer service is polite, simple and effective. Creditsafe is a great tool to have for any business to assess potential customers creditworthiness, mitigating any potential losses and also assessing the general health of competitor businesses.
This is an invaluable tool for my business.
29 May 2026
Easy to deal with and informative
29 May 2026
Excellent service
Renewal terms fully explained. Add-ons offered, but not hard or soft sales. Renewal terms very competitive. Always very pleasant to deal with on the phone. An excellent service.
29 May 2026
Fantastic customer service from Sandra
Fantastic customer service from Sandra, would highly recommend.
29 May 2026
Unprompted review
Jordan Watkins
Jordan Watkins, who is my account manager is always so nice and friendly and gives great customer service!
28 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.