Creditsafe  Reviews 

3,780
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 447 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and highly skilled, making interactions pleasant and productive. The service is frequently highlighted as excellent, with many appreciating the efficiency and the user-friendly platform that provides valuable and accurate information. Reviewers are particularly impressed with the prompt and helpful customer service, often noting the personalized approach and quick assistance with technical issues. However, some customers reported dissatisfaction with the product not being suitable for their small business needs and experiencing issues with data transfer. A few other people also felt that the customer service was unresponsive and that the sales team was too aggressive, leading to difficulties in resolving issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, responsiveness,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the excellent and faultless service... See more

Customer service

People report positive experiences with customer service, highlighting the professional, responsive, and... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and... See more

Product

Users describe positive interactions with product, often highlighting its quality and how well it meets their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In my line of business a Credit Report & Score is essential in our line of work - Commercial Debt Recovery. We couldn't survive without Credit Safe & the team who look after us, Sara Rodgers & her b... See more

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

I made an initial enquiry with Samuel Amery with regards to their products and was blown away by the professionalism and service. The products are also excellent but the first impression given by Sa... See more

Rated 5 out of 5 stars

Paul was really helpful. We had a a few tricky entities and he was able to successfully source and review them. the portal is easy to use, and the monitoring alerts are handy to keep any eye on priori... See more


Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(3,780)

433 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Creditsafe review

I contacted Creditsafe and within one hour they got back to me and I had the report I was after shortly after that. Very efficient and we have decided to sign up with them!

3 June 2026
Rated 5 out of 5 stars

Business Enabler and Essential - Creditsafe

The people at Creditsafe have made dealing with them a easy and pleasurable, the customer service is polite, simple and effective. Creditsafe is a great tool to have for any business to assess potential customers creditworthiness, mitigating any potential losses and also assessing the general health of competitor businesses.
This is an invaluable tool for my business.

29 May 2026
Rated 5 out of 5 stars

Excellent service

Renewal terms fully explained. Add-ons offered, but not hard or soft sales. Renewal terms very competitive. Always very pleasant to deal with on the phone. An excellent service.

29 May 2026
Rated 5 out of 5 stars

Great service

I had a great experience with Creditsafe UK. The service was professional, efficient, and very helpful from start to finish.

A special thank you to Kelsey Williams, who went above and beyond to assist me. Kelsey was friendly, knowledgeable, and made the whole process smooth and stress-free. Excellent customer service and a real credit to the company.

Highly recommend Creditsafe UK!

27 May 2026
Unprompted review

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