Creditsafe UK Reviews 

3,918
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 486 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful staff and dedicated account managers who always provide clear explanations, expert guidance, and efficient support during every single interaction. Many consumers note that the online platform is very easy to navigate and consistently delivers accurate, up-to-date information for their daily business needs. However, some people mentioned that sales interactions could occasionally feel pushy, overly persistent, or frustratingly unprofessional when discussing extra services. A few reviewers also experienced technical difficulties or data limitations when trying to seamlessly integrate their accounts or use additional features.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising helpful, professional, and... See more

Service

Consumers find service to be positive, highlighting the quality of the business intelligence platform and the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are helpful,... See more

User experience

Clients share positive opinions on user experience, noting that the website is very easy to use and makes the... See more

Product

People report positive experiences with product, highlighting the comprehensive information and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

we have been ustomers fo over 10 years. have always dealt with the same person sho she has looked after our needs very well would not go anywhere alse cannot recommend highly enough Vicky. gwen... See more

Rated 5 out of 5 stars

Evan Jones called and was very helpful in resolving my issue with the company. I no longer use Credit safe, although I did use it when I had my trading company. He explained the benefits and convinced... See more

Rated 5 out of 5 stars

Daniel John is a really helpful & efficient member of the Creditsafe team. He was patient while we made decisions, he answered all questions we had and was able to adapt quotes to suit our requiremen... See more

Rated 5 out of 5 stars

Been using Creditsafe for quite a few years and the service levels that are offered beat the competition. Natali always helps and we find the information levels that match our needs.


Company details

  1. Credit Reporting Agency
  2. also in
  3. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 74% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(3,918)

478 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Tool for Due Diligence

My company has been making use of the Creditsafe platform to assist our Due Diligence analysis of UK Companies for almost 10 years.

The account management team are supportive, keep you informed about new product developments and try their best to look after loyal customers.

I would recommend Creditsafe for both the quality of its business intelligence platform and the account management team.

22 September 2026
Rated 1 out of 5 stars

Some credit agencies are worse than others....

Of all credit agencies, the data is most inaccurate, especially in group structures, by treating active businesses as dormant, by regular errors in calculating basic balance sheet items and by creating numerous duplicate records in the databasae.

22 September 2026
Creditsafe UK logo

Reply from Creditsafe UK

We’re sorry to hear about your experience. The issues you’ve raised regarding group structures, company status, financial calculations and duplicate records are concerning, and we’d like to investigate the specific examples you’ve encountered.

As your review was submitted following an invitation from us, we’ll use the reference details provided to identify your account and arrange for the relevant team to look into this. We’d appreciate the opportunity to review the affected records and correct any inaccuracies identified.

Rated 4 out of 5 stars

Monitored Companies

It would help if monitored companies could be kept more separate from random enquiries we make. The important ones are easy to miss amongst the mass.

22 September 2026
Rated 5 out of 5 stars

If we didn't have the facility we…

If we didn't have the facility we wouldn't know about our Customers manage the financial risk of providing credit facilities to both new and existing customers. It also automatically updates me of any major changes in the financial circumstances of companies

22 September 2026
Rated 1 out of 5 stars

I submitted my company details for a…

I submitted my company details for a free credit check and subsequently received a phone call.
Although I was given the free credit check, the conversation that followed was an extremely unpleasant experience. Instead of simply explaining the results or the services being offered, the representative proceeded to lecture me about how I run my business.

He repeatedly talked over me and, when I tried to ask questions, accused me of arguing with him. When I eventually asked what exactly he wanted from me, I was told that I did not understand how I was running my own business and that it was “no wonder” my company was considered high risk because I was not using their services.
I found the manner of the conversation rude, condescending and completely unprofessional. I had requested a credit check, not an unsolicited lesson on how to run my business.
I was genuinely surprised by the attitude and tone used towards a potential customer. Based on my experience, I certainly would not consider using their paid services.

21 September 2026
Unprompted review
Creditsafe UK logo

Reply from Creditsafe UK

Hi,

Thank you for taking the time to share your feedback.

We're sincerely sorry to hear about your experience and that the conversation left you feeling this way. At Creditsafe, we strive to provide a positive experience for everyone we speak with, whether they are an existing customer or exploring our services for the first time.

The behaviour and tone you have described do not reflect the standards we set for ourselves, and we apologise that your experience fell short of those expectations.

We'd welcome the opportunity to discuss this further and learn more about what happened. Please contact us at help@creditsafeuk.com or 02920 886500 and a member of our team will be happy to assist.

Kind regards
The Creditsafe Team

Rated 5 out of 5 stars

Very easy to use system

Very easy to use system. It provides a quick and informative response at a competitive cost. This in turn enables me to manage the financial risk of providing credit facilities to both new and existing customers. It also automatically updates me of any major changes in the financial circumstances of companies that i have previously requested a report on.

15 September 2026

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