Just into my final year of my IVA with creditfix and missed a payment due to a change of bank details. Spoke to a fantastic young man called Charlie McAteer who helped with taking the payment and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called up to have my account sent to closures. Ruth was absolutely fantastic. Walked me through every step and assured me my certificate would come up to 6 months and there was nothing I need to do... See more
Company replied
Called Creditfix earlier with a query, I was assisted by Keertisha Seeram She instantly and precisely dealt with my questions and gave me a more than satisfactory outcome. She was absolutely deligh... See more
Company replied
I called today for my closer certificate and was assisted by Roopshita, she was very professional dealing with my situation, explained everything so passionately and in a polite manner, even repeating... See more
Company replied
Company details
About Creditfix
Written by the company
Creditfix and UK Debt Expert are two of the UK's leading debt help companies. As part of the Creditfix Group they provide confidential support to those in need. Talking about debt isn't always easy, that's why our experts are proud to offer friendly, non-judgemental guidance on all the solutions available to help people make informed decisions for a brighter financial future.
Write off up to 81% of your unsecured debts
We've helped over 185,000 people out of debt and we can help you
How much debt do you have?
Contact info
4 West Regent Street,Glasgow, G2 1RW, Glasgow, United Kingdom
- 0141 565 1300
- customerservice@creditfix.co.uk
- creditfix.co.uk
4.9
Excellent
44K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Priyamee from creditfix
Priyamee, was the only person ive spoken to who was able to address certain questions i had about my iva and she was very attentive and sent everything i needed in written form aswell via email. Very easy to speak to, great customer service
11 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
Excellent customer service from… Stephanie Nongogo
Excellent customer service from Stephanie Nongogo today, sorted my issue within minutes and was very polite and helpful 🙂
11 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
Really helpful and easy to deal with
Really helpful and easy to deal with. Urtika from the closure department was really helpful when my Iva came to an end. So glad I went for this.
11 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
Ver friendly lady ,polite helpfull…
Ver friendly lady ,polite helpfull pleasure talking to her
11 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
I can close my IVA account now
I can close my IVA account now. During the hardest period of my life, Creditfix helped me through this long journey, and Vidhee Boyjoo helped me with the final step. I appreciate your support!
11 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
Very helpful
I reported my situation to EbeneGate and they were immediately on it. They negotiated a payment that worked for me. My supervisor, Dylan Quail was a wonder to me. His leadership led to my completion of my IVA! It was a painful six years, but the end came up surprisingly quick. EbeneGate saw me through it all. Dylan and EbeneGate are to be commended!
Robert Hughes
10 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
great customer care ,very polite and…
great customer care ,very polite and was all round a good experience.
10 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
I had received a call from credit fix…
I had received a call from credit fix but couldn’t hear well.
Phoned customer service as I thought from what was said before meant I owed more money after my loan finishes in January.
Mikeal Dhalapah Was extremely patient, helpful and professional through out the call. Not only did
Mikeal Dhalapah Sort out the problem and reassured me that they only wanted august 2026 payment as I did not inform credit fix of my new bank details.
Mikeal Dhalapah Took all my new bank details so that credit fix can take my payments from September 1st 2026. He sent me a link so that I could pay missed August payment, which was very easy.
Then Mikeal Dhalapah ensured that my physical and mental health was ok and that I do not have to to worry about my loan as all is good.
I feel that Mikeal Dhalapah Went above and beyond for me.
10 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
Harshikha was very helpful on the phone…
Harshikha was very helpful on the phone and answered all my questions in a knowledgeable way.
10 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
*DO NOT TAKE AN IVA OUT WITH CREDITFIX*
*DO NOT TAKE AN IVA OUT WITH CREDITFIX*
I genuinely cannot emphasise enough how incompetent Creditfix have been. I had a variation meeting arranged to end my IVA early, yet Creditfix failed to attend and withdrew the meeting.
They also failed to update my additional payments and account balance correctly, did not disclose the full information regarding my IVA, and ignored multiple emails despite repeated follow-ups.
When dealing with something as serious as an IVA, this level of incompetence and lack of communication is completely unacceptable.
Hemshika Poonyth, Case officer , was one of the staff members involved.
8 August 2026
Unprompted review
Reply from Creditfix
Thank you for your review. I am sorry to hear about your recent experience with us. We'd like the opportunity to resolve any issues you are experiencing; if you could email the complaints team at complaints@creditfix.co.uk with your contact details we will ensure a member of our complaints team contacts you.
Car finance
I phoned today regarding next steps to getting car finance Cassandra bridges from the creditfix team was very helpful and informative
7 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
5 star service.
When i rang i got through to a mr paul breslin he was extremely helpful and understandable to my situation. Everything was explained perfectly well and even helped me to get the documentation to him by talking me through it , credit to the company 5star service. Thx
7 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
I’d like to thank Charles McAteer
I’d like to thank Charles McAteer from Creditfix. I’ve been in an IVA for almost 4 years and recently couldn’t make payments for 3 months. I was afraid to even call, but Charles listened carefully to my situation and arranged a repayment plan that I barely notice. Thanks to him I can sleep peacefully again. Highly recommend!
7 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
Today i made call and spoke with the…
Today i made call and spoke with the lovely
Ishitah. Ishitah confirmed that my last payment was complete today and i will receive confirmation once the closure team complete their checks. Ishitah was very friendly and dealt with me in a professional manner. Ishitah has very good customer interaction.
7 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
I found the lady on phone very helpful…
I found the lady on phone very helpful and answered all my questions, great service
7 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
Very friendly and helpful customer…
Very friendly and helpful customer service. Sheik Toraub was able to assist me with everything I required.
7 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
I had an unexpected call and email…
I had an unexpected call and email saying I had money owed to me which was a nice surprise. The lady I spoke to was very helpful and answered all my questions.
Stephanie Nongogo
7 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
I spoke to a lovely guy ryan murphy and…
I spoke to a lovely guy ryan murphy and he helped me so much with a problem i had on my IVA and so understanding so thank you again ryan for your services
6 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
I spoke to a lovely lady called Vidhee…
I spoke to a lovely lady called Vidhee Boyjoo who was very thorough and helpful in making sure my mind was put at ease and I understood the final steps of my completion. She went above and beyond and I’m very grateful for her help
7 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
THE WHOLE IVA EXPERIENCE WAS HANDLED…
THE WHOLE IVA EXPERIENCE WAS HANDLED PROFESSIONALLY CLEARLY AND WITH FULL SUPPORT. ASHWAN HANDLED THE FINAL CLOSING WHICH WAS ALSO VERY QUICK WITH CONSISTENT UPDATES. RECOMMEND THEM HIGHLY.
7 August 2026
Unprompted review
Reply from Creditfix
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.