Well the experience would have been better if I could have gotten forgiveness for past late payments or good will for paying over 3,000$ to get it all caught up. I had a unexpected loss of income due... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Walter made all the difference in making my interactions a success. When all the other agents couldn't help me or hung up the phone, Walter went above and beyond and figured out a solution to my issue... See more
It was my first time purchasing a car through a credit company. The first time I had to cal, the representative was kind and answered my questions she took her time with me. She made sure I underst... See more
Yes because we got behind and I was scared of losing my truck. Glad you’re an understanding company. When you’re on a fixed income and unexpected things happen it causes problems with the finances wit... See more
Company details
Written by the company
Since 1972, Credit Acceptance has offered automobile dealers financing programs to help them sell vehicles to consumers, regardless of their credit history. These programs are offered through a nationwide network of automobile dealers who benefit from sales of vehicles to consumers who otherwise could not obtain financing; from repeat and referral sales; and from sales to customers who come into the dealership believing they have credit issues, but qualify for traditional financing. Further, we report to the three national credit reporting agencies, giving consumers an opportunity to improve their credit score and potentially qualify for more traditional financing.
Contact info
25505 West Twelve Mile Road, 48034, Southfield, United States
- 800-634-1506
- connect@creditacceptance.com
- creditacceptance.com
4.3
Excellent
5K reviews
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It makes it easy being Auto Pay
It makes it easy being Auto Pay. But I wish it would make it easier to pay extra on the payment and still being on Auto Pay.
28 September 2026
This company is a big rip off I…
This company is a big rip off I purchased a car and got a loan through them well I took it back to the people they made me go to to have a car fixed they screwed up the car which it was no longer drivable and I got sick and could not afford the payment so I called them and told them to come and get that car well this was in June of 2020 and I have been disputing this on my credit because it's way over the time they're allowed to keep it on there but they only put it on my credit a year ago I don't know how this is allowed but this is ridiculous these people we're told they came to my door and I told him where the car was to get it and they did not come and get it it is sitting at this point 6 years later at the same junkyard these people do not care about you they are nothing but corporate greed. I purchased the car in early of 2019
24 September 2026
Unprompted review
The Representative was pleasant
The Representative was pleasant. And took the time to listen.
21 September 2026
First time getting a credit car
21 September 2026
Credit acceptance has been awesome from…
Credit acceptance has been awesome from the start they have great rates I pay everything online and their app is very user friendly and they keep you informed about when your payment is due days ahead of time im just super happy with them.
21 September 2026
Major complications paying my car note…
Major complications paying my car note from the hospital, apps didn't work and then to pay as a guest I needed my account number. Didn't have account number with me, to do this over the phone it cost $11. There should be a way to make a payment that doesn't cost this much. Don't punish your customers for being sick!!!!
21 September 2026
I appreciate being approved for the…
I appreciate being approved for the vehicle that I have.The whole process was much better than I expected.
21 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I don’t like the multiple phone calls a…
I don’t like the multiple phone calls a day when you are late on payment. Call and leave a voicemail and let it be the end
21 September 2026
Reply from Credit Acceptance Corporation
Dear Valued Customer,
Thank you for reaching out to Credit Acceptance. We understand your concern. For us to resolve your issue please call us at 1-800-235-7682. Hours of operation are Monday- Friday, 8am -7pm EST
Sometimes I run into struggles with…
Sometimes I run into struggles with bills and it's hard to pay and the last time I missed a payment the next time I had to pay almost 450 dollars and now I'm back on bills I wish we could add a little to each upcoming payment to make up for it or add it on the end of my payment plan if I'm at least making an effort to pay so if once in awhile I need to skip one I'm not getting calls about it
21 September 2026
Credit acceptance has been a great…
Credit acceptance has been a great business to work with
21 September 2026
You gave a chance to prove myself.
21 September 2026
No one else would work with me on a…
No one else would work with me on a loan, I need a newer car so bad. And Credit Acceptance made that happen for me and my family.
21 September 2026
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