Creative.Lighting Reviews 

I ordered 8 Circly Motion Lights on 29 November 2025 and didn’t receive the package until 19 January 2026, despite living in Denmark and the company presenting itself as Swedish.

The package only contained 4 lights instead of 8. I contacted customer support immediately and provided photos. On 23 December 2025, they confirmed in writing that 4 items were missing and promised to ship them.

Nothing was sent. After several follow-ups, the company changed their explanation and now claims all items were delivered. No reply to my latest email.

I have now requested a chargeback through my bank. The shipment was clearly sent from China, which was not made clear at purchase.

The delivery company they used delivered our items whilst were on holiday, they left the parcel on the step of our front door for all to see, obviously was not there when we got home. All I keep getting told is the item has been 100% delivered, yes but I did not sign for it, I didn't say if not in leave it on my doorstep! there ware 3 bins no more than 5 feet away from the step that they could have put them in.

absolutely disgusting customer car, will not take any responsibility for their decision as a business to allow their courier to leave items unattended and not signed for, all they want to do is fob me off. £150 and I have nothing to show for it.

I ordered a small moon light. Arrived on Christmas Eve, only for it not to work. The returns process is AWFUL - having to provide video evidence that it doesn’t work - via WeTransfer because the video is too big to email.

Scam website, no product was delivered, email responses are all clearly bots. I reported them as fraud to my bank but sadly they wait till the end of the window and recall the money again, clearly set up to do this regularly .

I bought a lamp but it arrived a couple of months after purchase. It told me that it would be here after about 14 days, but that definitely wasn't the case. Product was fine, but i would definitely prefer somewhere else.

I ordered two lights ChronoPixel™ Hourglass Light, InfinityCube™, apart from them arriving after Christmas Day, for the amount of money I paid (and these were reduced prices!) the quality of the product is very poor, the hourglass light is tiny, I doubt these products will even last to the end of January, don’t waste your money.

After one day the vaporiser train stopped working.
The fan stopped spinning.
I complained and initially was told they would replace it free of charge.
However they are now initiating a delay by asking me to check certain things, all of which were originally checked before the complaint.
I havent heard anything for 2 days.
Very disappointed in the product and customer service. Would not recommend.

I had a very enthusiastic sales person when I was making inquiries about the under unit lights I wanted for my kitchen.
I soon discovered that the lights just don't hold their charge and run out very quickly.
I reported this and was told that I wasn't charging them properly, although I charged them overnight.
I can't keep them on proximity lighting either, so I have to keep manually turning them on and off all the time.
Written to them again, complaining about the product and asking for replacements, or my money back.
Absolutely no response, i wouldn't bother with their products.

awful product and even worse customer service! Do yourself a favour and avoid these guys at all costs!

It's either dropshipping from China, or it's just Chinese in the first place. Avoid!

This company is a fraud. I have had 1 month of endless email correspondences and they are a Chinese company pretending to be a Swedish. The company offers low end quality products to low prices and does not follow the EU consumer law.
I suggest everyone reporting them and shutting them down.

Product never delivered. The only way to get a refund is to return the product, which I can’t do since I never received it.
Called my bank and reversed the charge.
Customer service is bot only, no human.

Bad, fake team with fake photo and non human response.
Dont want to cancel a order (#CL-190404) 10 min after i ordered (they say it already has been shipped lol).
Oh and they steal concept and collection from other official Shop , but Creative Lightnig is even more expansive ;'D

Run away from this "shop"

They won't tell you your lights will be on a slow boat from China. Mine took over a month and were far inferior to two I bought on Amazon for half the price. They don't stay charged for long.

Zero stars! You lied to me. I asked about garden lights, if they are heavy. I told I can not have Light lughts, because of very string wind by see. Now I got lughts snd they are Light! I can't sent them back, of can onky painoin myself shipping. You are lier! So dissapoint about that store. Please, dont order! 🤬

I inquired about their Periodic Table of the Elements product. I had a specific question about why the element mercury (Hg) appeared orange in their product. Elemental mercury is silver, so the fact that it appears as orange in this unit makes no sense.

The answer I received was absurd — they said that the mercury sample was dyed orange for “safety reasons”. That makes absolutely no sense, as dying mercury orange doesn’t make it any less toxic, and it is sealed inside an acrylic base, so there’s no exposure to its toxicity, regardless.

So, as a PhD chemist, I totally debunk their contention, and so I have absolutely no confidence in them as a company. I highly recommend you avoid doing business with Creative.Lighting !

Please don't buy from this company. The products are weak - I have bought more than one, and 3 of them do not work. Their refund policy is a joke.
The Customer Service is terrible - I still have not had any replacement for faulty lights - over a dozen emails and still waiting

Sadly I wish I would have read the reviews before purchasing. The website advertises they are a Swedish company. BUT products are made in CHINA and of poor quality.
You are not able to return for a full refund. They will only give $20 back (product was $87) or a credit to buy more of the same. SHAMEFUL

Their product is extremely poor. Rechargeable lights… it lasts 30 sec then you need to charge 1 hour again… you want to return??? No chance. You get voucher to buy that poor quality products more.

I have never been so disappointed with such rubbish in my life and the dreadful customer service
I ordered a butterfly light it arrived all falling apart and not put together ,I emailed them and they without asking just sent another one ,this one was faulty as well ,I emailed them saying I want a refund and u can have your rubbish goods back they ignored me saying nothing
An awful company and absolute rubbish items
I hope they go bust ,every company should let a customer of goods are unsatisfactory get a refund ,ignoring a customer is disgusting ,I budget for my money and deserve better service
Disgusting company