Cream City Vapes Reviews 

I have now placed multiple orders with them. You can expect an issue or two if you focus on the clearance items. Knowing that shipping is going to be truly consistently 20 days. I place my orders well in advance recognizing that. Staff has always made up for past delays or mistakes. Experience rapid growth and still trying to adjust but steadily making improvements.

Absolutely love this company. They get a bad rep sometimes with they’re shipping speeds, but I’ll trade convenience for personal care any day. They are genuinely good people and will do they’re best to make sure you’re taken care of 💚

Super chill team always did there best to make sure i was happy with the order

Great prices and packaged very well. Amazing selection too!

Had the best experience with cream city vapes they go above an beyond for their customers

I bought some stuff from this website over a busy holiday! They made sure to ship my items as soon as they could, and they arrived within a week of ordering ! Very pleased with my experience with this shop and can't wait to purchase again soon.

Amazing prices, products and service. CCV is always my go to

Update: After posting this review, I received a refund and an apology. I don’t believe this to be a scam anymore, just a small business dealing with growing pains.

Original review: Unfortunately, all the reviews are true. You will place an order, they will take your money, then not communicate with you or ship you your order. I've been trying to get a refund for 4 days now...

I ordered a Crafty Vaporizer and accessories back in June, after waiting for 1 month, I started to get impatient and started contacting CCV, but only got vague responses or no response. It's been 2+ months now and I still haven't received my order and still no response from emails, calls and texts.

At this point we can all conclude it is a scam website.

Avoid this it like the plague!

my experience with cream city vapes has been a nightmare. They may be the most unethical business i have dealt with in my life. If you're going to scam someone just do the polite thing and ghost them. These disgusting individuals will keep on emailing u with updates to either keep your hopes up or more likely to stall until some people pass the time frame their credit card companies allow to file a fraud complaint. I have decided that I will make a personal mission of mine to make as many accounts as i can on every website able to place reviews and Expose them with bombs of negative reviews. Google, Reddit, facebook, everywhere.

Order from somewhere else because these people bs you about everything from having the product you ordered to BS tracking numbers. Very unprofessional with no response. They take your money and then you have to wait & wait & wait & wait.. No communication at all until a month and half later! I'm still owed my items or money. It has been over 60 days now. I'll edit this review in due time if things work out.

UPDATE:
I finally received almost all my items 60+ days later in different shipments. And, Its not correct color either. After the initial no response CCV has been now active on responding and getting orders out. The owners stepped in and communicated with me. They gave me a free glass attachment for my Puffco Pro. Thanks. Im still only rating them 1 star. Maybe that'll change if my order is corrected now..

Update: Still haven't received my correct items. They lied to me again about it being sent out. Now 10-22. Months later.

*Update; After writing my review CCV reached out finally,

“I'm happy to return it or exchange it. I'm so sorry you had to publically wonder whether we were lying about this being a used or returned item.”

Which was nice, but then followed up with
“If there's anything I can do to encourage you to delete your review, please let me know what that is.

Didnt try to ignore you here, I'm so sorry we missed your texts to begin the week.”

Instead of “hey we’ve been busy with orders cause we always have sales, I’m sorry for the wait lemme send the return label, since we fudged up, we’ll expedite the refund since we’ve been trying to send you gift card after gift card to get you to take down the review instead of figuring out how we can get a better rating in an updated review.” Or even “let’s see what we can do to change the review”

I told them I had already bought another e-rig, but when I asked if they would swap the defective unit for a Puffco Pro they seemed like I was trying to scam them, at that point they had asked me like 6 times what could they do to get the review taken down, offered gift cards and items for the rig I got, so I just ended up getting a return label and sending it back (8/22) they received it on (8/24) and again it took me messaging them to get the refund initiated.

I ordered on July 8th, I understand that 7/10 was a big deal day, I finally got the rig Aug. 4th, after messaging several times and being told several times, "It'll ship tomorrow." That wouldn't have even been so bad but then i received a box with no plastic wrap and it took them a 5 days to tell me that it is "supposedly" brand new, guaranteed, but one of them also said the open boxes and certified pre-owned are clearly marked on the box, so I don’t know. There is no marks on this box. They told me I could get a partial refund and “ Any open box or used we clearly mark on the box. Its for sure unused. We have no returns in our system for that item.” So I tried to use it and it heats up but does not work properly. I have been trying to get ahold of them since 8/12(it’s now 8/17.)

Haven't received my products but I have received my tracking I understand how difficult it is getting orders out. By all and any means necessary I appreciate yall 100 percent and I'll be back for more buisness alot of the bad reviews are time related but when your ordering it's always best to be a little patient especially with the new pact laws they go above and beyond. Thank you for my tether n my stabilizer base the second it gets here I'll be sure to leave another 5 star yall rock

I ordered on June 25 and still haven’t received my order yet. The owner reached out to me only after I wrote a review and convinced me to take it down by bribing me with some cheap glass witch he said would be shipped out same day and I still haven’t received it and here it is another week and still no tracking for the the item I originally ordered back in June! Horrible customer service!!

Great communication and customer service when needed as well as very fast shipping! Their selection is amazing and if you look around their site you might find a used/open box sale list of items (I've bought from it and have never had an issue with a single item!). I would absolutely recommend to anyone looking for any of their headshop needs!

I recently ordered a puffco pro full bundle and thought I should do a little more research and within the next couple days i was able to make a quick contact with their customer service on discord. Very respectful and speedy responses. Thank you very much! will be purchasing from inn the near future. Shoutout Oggy

Updated review :
Dan the ceo reached out to me on 8/4 personally and offered incentives for the delay. I was given overnight shipping and overall changed my experience with the company. Thank you Dan!

I made a purchase on July 10th. I was charged for the item and after a week or so i reached out to CCV and was told that the “allotted” business days had not been completed and to wait another so many days. Well now it’s past the “15 business days” and there’s no tracking information or email correspondence.
I sent an email on Sunday, July 31st and now it’s August 4th and there’s still not been a response. This company seems unreliable at best. You feel like you’re getting a deal for the $$ you’re spending but it’s a hassle trying to get anyone from the company to respond.

I've always had solid service from CCV. This last time I decided to cancel an order. By mistake it was shipped anyways. My contact at CCV took care of it though, and sent me a return slip.

Can genuinely agree with everything that everyone else has said recently (DO NOT BUY FROM HERE UNLESS YOU WANT A HEADACHE), placed an order a month ago, they immediately charged me, waited 30 business days for no email, no tracking number, no update. they don’t mind taking $300 from you, but getting them to pack up stuff you bought and send it to you is impossible. have emailed them, haven’t gotten a response, but after this order either finally ships or they decide to cancel it, i will never order from here again nor recommend this place to anyone. is it worth them throwing some little carb cap as a reward for their ineptitude, in return for waiting a month and worrying about whether the hundreds of dollars you just spent was wasted? sickening customer service, and business ran by snails