The bed hasn’t been built yet. We ordered on the 5th Nov- so it’s not quick delivery- I expected this due to reviews about it taking a long time! We had 30 mins notice of the bed being delivered- than... See more
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Review summary
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Reviews shaping this summary
Mmm bit disappointed that I had to check about my mattress Had to order mattress again and still waiting for it The bed arrived in super time but not yet built up as no mattress yet Ordered 12 N... See more
At first my order of 2 beds was wrongly dispatched but the customer service team soon sorted it out. Good quality, great price and a bonus of free delivery.
Really fast delivery, the bed is better quality than I thought it would be for the price and the mattress is really great value for money. Only marked a star down as the instructions need to be review... See more
Company details
Written by the company
Crazy Price Beds Website Officially Relaunched In July 2023 and is now under new ownership. We encourage our customers to Sleep Well & Spend Less at Crazy Price Beds. You can shop a wide variety of quality bed frames and styles in a growing range of colours and styles, all at an affordable price. Choose a quality mattress to add to your new bed frame and choose from memory foam or a luxe pocket sprung, as well as our pillow and duvet options to give your bedroom a new lease of life, always at a bargain price. You save money every time you shop at Crazy Price Beds. What's more, you can spread the payments with one of our buy now, pay later options available via Clear Pay and PayPal.
Contact info
United Kingdom
- info@crazypricebeds.com
- crazypricebeds.com
3.2
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 4% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The bed came really quickly
The bed came really quickly, plus when I noticed that I'd missed out on a promotional code, they applied this retrospectively and gave me a partial refund to the value of the promo code :)
31 July 2024
Unprompted review
Reply from Crazy Price Beds
Hi Martin, Thank you for taking the time to leave us a great 5* review.
We are so happy we could help assist you with this.
Please let us know if there is anything else we can help you with in the future.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Perfect kids juni pine bed
Perfect kids juni pine bed. High quality and very easy to assemble. Ordered on friday and received 4 days later (saturday and sunday is off). Very pleased and satistied. Highly recommended.
30 July 2024
Unprompted review
Reply from Crazy Price Beds
Hi Ben, Thank you for taking the time to leave us a great 5* review.
We are so thrilled you are so happy with your order.
Please let us know if there is anything else we can help you with in the future.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Fast delivery.
After reading so many Bad reviews, I panicked about my order. I bought canopy bed for my daughter on Tuesday night it came Thursday Morning. Fast delivery, everything went Well. Happy with my order
23 July 2024
Unprompted review
Reply from Crazy Price Beds
Hi, Thank you for taking the time to leave us a wonderful 5-star review.
We are so happy to hear this.
Please let us know if there is anything else we can help you with in the future.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Reply from Crazy Price Beds
Hi Amanda,
Thank you for taking the time to leave us a great 5-star review.
We are thrilled with these comments.
Please let us know if there is anything else we can help you with in the future.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Incredible Quality and Service
We placed an order with Crazy Beds for the first time.
The service we received throughout the process was very good. On receipt of our bed it was exactly what we were looking for. Will have no hesitation to use them again.
25 July 2024
Unprompted review
Reply from Crazy Price Beds
Hi Paul, Thank you for taking the time to leave us a great 5-star review.
We are so happy we was able to assist you,
We can't wait for you to come back and shop with us again.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
I ordered a bed but never got a…
I ordered a bed but never got a confirmation email - I have tried to contact them but no response and they do not have a contact telephone number only an online form - it’s incredibly frustrating that you can’t speak to anyone so would not recommend on this basis! Wouldn’t use them again.
16 July 2024
Unprompted review
Reply from Crazy Price Beds
Hi Emma,
We are very sorry to hear this,
Our confirmation emails sometimes end up Please send us your name and address to our info@crazypricebeds.com email, this way we are able to investigate this for you and get it sorted.
We look forward to hearing back from you.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Company have sent a single bed frame
Company have sent a single bed frame, I ordered a double. It’s taken 16 emails and they are still insisting that the bed frame I have been sent is a universal one that will fit!! It doesn’t! They are refusing to accept responsibility and change the item even though I have sent photo evidence. My mattress is now on the floor.
I would seriously not recommend using this company. It’s been a shambles all the way through.
PLEASE note the reply from this company.. I have been sending photos. Specifically one that shows three pieces of metal.. no slats, no legs and no headboard
12 July 2024
Unprompted review
Reply from Crazy Price Beds
Hello Corine
Both myself and my colleague have been assisting you with this "issue". As per our emails the bedframe you have ordered uses universal side rails which is compatible with single small double and double size mental bedframes. If you have attempted to assemble the bedframe and come across an issue please send an image and/or video showing the issue so this can be resolved.
I look forward to assisting you further
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
Thought we were buying a good quality…
Thought we were buying a good quality wooden single bed as advertised, turns out which seems like plastic material.
Had 3 months and its broken already, would not recommend unfortunately.
9 July 2024
Unprompted review
Reply from Crazy Price Beds
Hi Phil,
I am very sorry to hear this, If you are having issues with your purchase,
Please forward us any concern and image you may have to info@crazypricebeds.com.
We look forward to hearing back from you.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Ordered a bed
Ordered a bed . Your courier service lost it. I couldn’t order another replacement.
18 June 2024
Reply from Crazy Price Beds
Hi Sharon,
I'm really sorry to hear about this. It looks like we had to process a full refund for you because we couldn't get a replacement due to being out of stock. I genuinely apologize for any inconvenience this may have caused.
Take care,
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Great price for a lovely bed
Little apprehensive about using this company but I needn’t have worried.
Great price for a lovely platform bed, delivery was in very good time and was pretty simple to put together
20 June 2024
Reply from Crazy Price Beds
Hi Louise, Thank you for taking the time to leave us a great 5-star review.
We are so happy to hear how impressed you are with your purchase.
Please let us know if there is anything else we can help you with in future.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Reply from Crazy Price Beds
Hi Nicolette, Thank you for taking the time to leave us a fantastic 5-star review.
We are so thrilled with your feedback and we really appreciate this.
Please let us know if there is anything else we can help you with in the future.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Got the bed parts missing screws and…
Got the bed parts missing screws and that left at my front door blocking my door and i was in the house he never even rung the bell anyways I shouted him from the window he totally ignored drove off disgusting behaviour
20 June 2024
Reply from Crazy Price Beds
Hi,
I am very sorry to hear this information regarding your delivery, we will be sure to pass this feedback over to xdp.
If you have parts missing, please contact us on info@crazypricebeds.com
So we can raise a replacement for you.
Again, please allow us to apologise for any inconvenience this may have caused you.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Fast delivery
Fast delivery, bed was better then I thought it would be ,its beautiful grey frame worth every penny and would highly recommend this company
19 June 2024
Reply from Crazy Price Beds
Hello Kerrie
Thank you for taking the time to leave us a wonderful, I'm delighted to hear how happy you are with your order and the overall experience you've had with us.
Please let me know if there is anything else i can help you with.
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
all very good
all very good, great price, good delivery, great product, would absolutely recommend this product/ company!!!!
19 June 2024
Reply from Crazy Price Beds
Hi Mark, Thank you for taking the time to leave us a great 5* review.
We are thrilled to hear this.
Please let us know if there is anything we can help you with in the future.
Kindest regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Excellent bedside table
Excellent bedside table - delivered super quick and all very easy! Thank you
18 June 2024
Reply from Crazy Price Beds
Hi Richard, Thank you for taking the time to leave us a great 5* review.
Please let us know if there is anything we can help you with in the future.
Kindest regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Terrible experience from start to…
Terrible experience from start to finish. Cancelled order after much screwing around. No confirmation email, do delivery information, no bed, no customer service. Will never ever use company that has no phone access to customer service. Avoid at all costs.
15 June 2024
Reply from Crazy Price Beds
Hi Mark
I can see ALL emails were responded to within 24 hours.
Unfortunately, your order was canceled as a dispute was opened with your bank by yourself because you didn't receive the tracking information by the time you've been given even though this was sent to you via email when you asked for it. You sent many abusive emails to us (within minutes of each other) which was another contributing factor to your order being cancelled. We are here to help customers not to be insulted.
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
Never received my bed absolutely…
Never received my bed absolutely disgusting service never again scammers
12 June 2024
Reply from Crazy Price Beds
Hello Imojen
I have looked into the order and i can see that there was a missed delivery on 17/06/24in our last email sent on 18/06/2024 we asked you to confirm the property in the image provided by the driver was your address and we have not heard back from you since then. If you could kindly confirm this is your address we can request XDP route your order back out for delivery on the next available route.
I look forward to assisting you further
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
Didn't like how things were handled and…
Didn't like how things were handled and email find but everything else was not good
24 May 2024
Reply from Crazy Price Beds
Hello Linda
Thank you for your feedback. i understand from your email trail you was unhappy with the condition XDP (our third-party carriers) delivered your order in, as per reply this is not the level of service we expect for our customers. We are still awaiting images of the mattress so a solution can be offered.
I look forward to assisting you further
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
Reply from Crazy Price Beds
Hi Scott,
Thank you for the fantastic 5-star review! We're thrilled that you're delighted with your order and the quick delivery. If you need any further assistance, feel free to reach out to us.
Best regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
3 weeks and still no bed!!
3 weeks and still no bed!!! Ordered a Windsor princess pink crush velvet bed with storage and nothing has come! No delivery date nothing! Do not use this website! I wish I read the reviews because I’d have thought twice!!!!! Ordered through a children’s centre so I don’t even have the order number to put in. Sort yourselves out!!!!
7 June 2024
Unprompted review
Reply from Crazy Price Beds
Hello
I'm sorry to hear you are yet to receive your order, unfortunately, I can't locate your order due to no information being provided with your review. if you could kindly provide additional information so I can locate the order I will be happy to assist you further.
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
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