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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers are pleased with the customer service, frequently highlighting quick and efficient responses to their inquiries. People often mention that support staff are helpful and resolve issues promptly, sometimes within minutes or hours. Reviewers also appreciate the quality of the products received, describing them as good value and enjoyable. However, some people were dissatisfied with aspects of their subscriptions and orders. Issues included unexpected auto-renewals, difficulties with canceling subscriptions, and problems with orders not shipping or being delayed. A few customers also reported receiving incorrect items or having trouble redeeming gift certificates due to website design flaws.

What people talk about most

Customer service

Customers had positive experiences with customer service. Many reviewers praise the helpfulness and... See more

Subscription

Customers consistently note ambiguous experiences with subscription services. Many reviewers report issues... See more

Product

Consumers find product experiences to be ambiguous. Many customers express satisfaction with the quality and... See more

Response time

People report positive experiences with response times. Many customers praise the immediate and swift... See more

Order

Users describe ambiguous interactions with order. Many customers report issues such as missing boxes from... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Probably will not use again. Took many emails to receive these two orders. Zara was the bright spot in these transactions. She finally got the issues of delivery resolved. Thanks Zara for your hel... See more

Rated 4 out of 5 stars

Zara, was great at being the go between for me. I placed the 3 month World Back Pack as a Christmas gift for my grandson and wanted to make sure he didn't receive his 1st box until the week before th... See more

Rated 4 out of 5 stars

I bought the Faithbox subscription as a gift for a family member. It was a hit! I didn't realize that it would make it an auto-renewal subscription, but was sent a reminder email prior to it auto-rene... See more

Rated 4 out of 5 stars

Initially I wasn’t happy with this company because when I placed my order for Scotch subscription, it didn’t show the cost of shipping until after I had paid for it, which was over $200! So a $300 sub... See more


Company details

  1. Electronics & Technology

Written by the company

Cratejoy is home to 1000s of monthly subscription boxes and crate clubs for all passions. Find curated gift boxes for all occasions and recipients, or learn how to start your own subscription box!


Contact info

3.3

Average

TrustScore 3.5 out of 5

217 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The selection Cratejoy has is…amazing

The selection Cratejoy has is incredible. Every subscription I have ordered exceded my expectations. Everyone who received the gifts were more than thrilled. I will order from them as often as I can in the future. Cratejoy makes gift giving easy.

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Love it!

-Website is easy to navigate.
-You can buy a subscription box for youself or as a gift to someone else.
-When I has questions both the customerservice and the seller answered quickly.
-There are tons of different subscription boxes you can get: No matter who you are, you can find a subscription that follows your interests and hobbies.

8 January 2024
Unprompted review
Rated 5 out of 5 stars

Love using Cratejoy

I have used Cratejoy for several different things over the years including gifts. I have never had issues of not receiving items. I have never had to reach out to customer service so I have no knowledge there. The only problem I have is deciding which one I currently want to have delivered!

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Truly love the experience!

Truly love the experience!
The product is amazing, every month the subscription box arrives on time and in excellent condition. I love what I receive. We have done 4 different boxes through Cratejoy and enjoyed all of them!

21 February 2024
Unprompted review
Rated 5 out of 5 stars

Went down a great rabbit hole of possibilities!!!

When I first found Cratejoy.com I felt I fell down the magical rabbit hole of possibilities! The sellers I have subscribed to both past and present were all great with timely delivery, packaging, and customer service as well as having amazing subscription box content!!!! I am as impressed as I can be!!!

21 February 2024
Unprompted review
Rated 5 out of 5 stars

I love cratejoy

I love cratejoy. I have only had great experiences with looking and finding unique and awesome stuff.
From witchy subscriptions to jewelry and everything in-between.
They always have promos too!

20 February 2024
Unprompted review
Rated 5 out of 5 stars

Craving Creative Space

Working as an RN, on my days off, I really have enjoyed tapping into creative hobbies to relax and reduce stress. Crate joy makes this so easy by offering a variety of hobbies from scrapbooking to painting, allowing me to explore new areas of creative interest. The price is so reasonable, and the quality of the products is outstanding. Thank you!

20 February 2024
Unprompted review
Rated 5 out of 5 stars

Positive experience …

I used cratejoy as part of my Christmas shopping this year. I tried three different vendors - Books - BBQ - Baking. All three were as described, good value, and my kids enjoyed them.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Love, love, love Cratejoy

Cratejoy is so easy to communicate with. Their customer service is stellar.
Not only does my three year old granddaughter jump for joy when the packages arrive, but her big brother can't wait for her to finish playing so he can have a turn!

12 February 2024
Unprompted review
Rated 1 out of 5 stars

Order books for cratejoy which I should…

Order books for cratejoy which I should have known it was a scam paid my hard earned money for a 3 month subscription an cratejoy doesn’t have a way to contact them the seller doesn’t have a way to contact them I hope someone takes these SCAM ARTISTS TO COURT!!!

6 February 2024
Unprompted review
Rated 1 out of 5 stars

SCAM!!!

Tried to purchase a monthly subscription book box. I paid $300 for a year's subscription. One box was sent with two books in it and that's it. I've tried to contact customer service and haven't gotten anywhere. So frustrating.

31 August 2023
Unprompted review
Rated 1 out of 5 stars

Over charges

I signed up for a monthly box that charged quarterly then closed. CrateJoy charged me every 3 months for the program then charged me 2 months in a row for a 3 month subscription. They refunded the second charge but when the program closed down, I was still out a month worth of charges that they kept saying they refunded. They didn’t. I will never use them again and I wouldn’t recommend them to anyone especially to subscriptions of more than a month. Their customer service stinks and you can’t escalate. So disappointing.

3 February 2024
Unprompted review

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