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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers are pleased with the customer service, frequently highlighting quick and efficient responses to their inquiries. People often mention that support staff are helpful and resolve issues promptly, sometimes within minutes or hours. Reviewers also appreciate the quality of the products received, describing them as good value and enjoyable. However, some people were dissatisfied with aspects of their subscriptions and orders. Issues included unexpected auto-renewals, difficulties with canceling subscriptions, and problems with orders not shipping or being delayed. A few customers also reported receiving incorrect items or having trouble redeeming gift certificates due to website design flaws.

What people talk about most

Customer service

Customers had positive experiences with customer service. Many reviewers praise the helpfulness and... See more

Subscription

Customers consistently note ambiguous experiences with subscription services. Many reviewers report issues... See more

Product

Consumers find product experiences to be ambiguous. Many customers express satisfaction with the quality and... See more

Response time

People report positive experiences with response times. Many customers praise the immediate and swift... See more

Order

Users describe ambiguous interactions with order. Many customers report issues such as missing boxes from... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Probably will not use again. Took many emails to receive these two orders. Zara was the bright spot in these transactions. She finally got the issues of delivery resolved. Thanks Zara for your hel... See more

Rated 4 out of 5 stars

Zara, was great at being the go between for me. I placed the 3 month World Back Pack as a Christmas gift for my grandson and wanted to make sure he didn't receive his 1st box until the week before th... See more

Rated 4 out of 5 stars

I bought the Faithbox subscription as a gift for a family member. It was a hit! I didn't realize that it would make it an auto-renewal subscription, but was sent a reminder email prior to it auto-rene... See more

Rated 4 out of 5 stars

Initially I wasn’t happy with this company because when I placed my order for Scotch subscription, it didn’t show the cost of shipping until after I had paid for it, which was over $200! So a $300 sub... See more


Company details

  1. Electronics & Technology

Written by the company

Cratejoy is home to 1000s of monthly subscription boxes and crate clubs for all passions. Find curated gift boxes for all occasions and recipients, or learn how to start your own subscription box!


Contact info

3.3

Average

TrustScore 3.5 out of 5

217 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

"Let's Paint Together" frustrated

I received the "let's paint together" subscription as a gift. Every month there is an issue. The first month I had to email Cratejoy for instructions to find the tutorial for my stamped tote bag. Not exactly painting in my book but it was cute. Your box isn't shipped from Cratejoy, it comes from Pop Shop America. Had a 2 month gap before the next box arrived. "Thank you for your patience while we were moving". Third box, no tutorial posted until 3 days after the box arrived and I had emailed about it. Auto reply to emaillsays they will answer within 24 hours. Nope. No reply to my email, but they did post a very short tutorial. Sentences like "mix to a nice consistency" are not very helpful. Over two weeks ago I received the "your package has shipped email", but my package wasn't received by the USPS shipping site until after I emailed about it, again with no email reply. I received the 4th box today. Guess what...there's no tutorial.

27 April 2024
Unprompted review
Cratejoy logo

Reply from Cratejoy

Sharon,

I'm sorry you had a bad experience. We personally don't ship the products, these are typically small business owners all over the US who make and ship the products. That said, we do stand behind our offering and will make it right. Shoot me a message amir@cratejoy.com.

Thanks

Rated 1 out of 5 stars

No support even for impersonation

Someone created a seller account in my name, and I now see fraudulent transactions associated with my email address. I am working to get it shut down, but have no way to reach customer support. I will be pursuing all available avenues to get this nipped, but beware of Cratejoy if you ever wind up in this situation.

12 March 2024
Unprompted review
Rated 1 out of 5 stars

Ordered Throttle box for my son for…

Ordered Throttle box for my son for Christmas paid $157.00 for 3 months and only received one box I have contacted the seller and Cratejoy and nothing has been resolved I received an email saying they saw I didn’t receive my boxes but they closed the ticket anyhow!! Seller won’t even respond to my messages Very dissatisfied!! Don’t buy it’s a scam!

22 March 2024
Unprompted review
Cratejoy logo

Reply from Cratejoy

Angela thats a really bad experience, I'm sorry that your ticket got closed. We recently completely overhauled support and there were some mistakes made. If you want to, shoot me an e-mail at amir@cratejoy.com and I'll help make it right.

Thanks

Rated 1 out of 5 stars

Paid for a 3 months book subscription…

Paid for a 3 months book subscription and only received books for 1 month. You must reach out to the seller for help. Well I couldn't find the seller and they took the item down. I still have my order number and receipt, reached out to Cratejoy customer service 3x over 3 months. No reply. What a scam.

17 November 2023
Unprompted review
Rated 5 out of 5 stars

Been using cratejoy for years

Been using cratejoy for years. It's easy to use, easy to manage all the gifts and personal subscriptions I have going. If you pay attention and keep up with what your subscriptions say, you shouldn't ever have an issue. Awesome centralization of boxes!

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Always a great experience!

Cratejoy always helps us find the latest and greatest subscriptions. From tasty snacks to really cool arts and crafts for our children, and anything you can imagine. Highly recommend finding a couple favorites, and enjoying them with your family!

29 February 2024
Unprompted review
Rated 5 out of 5 stars

I really enjoy Cratejoy!

I really enjoy Cratejoy!! I can browse through so many different subscription boxes. So many that I would never even know existed if it wasn’t for Cratejoy! Plus everything is in one place. So if I decide to stop or start a subscription I can do it all on one website. It’s so easy! Thank you, Cratejoy!

25 February 2024
Unprompted review
Rated 5 out of 5 stars

Unique Variety

This site has such a variety of options, it made holiday gift giving extra unique! I was also able to edit the shipping addresses for each gift and got notified when it was on the way to them. Really fun way to share the experience from a distance.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

unique gifts

I've been playing a series of crates, 'Escape the Crate,' that has two themes. One theme is figuring out the puzzles in the crate and the other 'overall theme' - 'defeat the bad guy.' I have thought of buying one of the cooking crates for my teenage nephew who is interested in cooking. It may give him a toe in the door for something new.

3 January 2024
Unprompted review
Rated 4 out of 5 stars

I've had lots of good luck with Crate…

I've had lots of good luck with Crate joy. Presents I've sent- baking cookie kits- have been well received. My only suggestion is to not make orders auto renewed when you first place the order.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Cratejoy review

Cratejoy has many subscription boxes, to choose from. & it is easy to subscribe & unsubscribe to each box, of your choosing. Plus, all your subscriptions are in one place.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

I Love Cratejoy

I love Cratejoy. They always pick the perfect products, and receiving a box from them makes it feel like Christmas every month. I use and adore everything they send.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

I’m The GOAT with each delivery!

Being the buyer and giver, I’m enjoying my second subscription as much as the gift recipient, because each month is a continuation of the celebration.
Your Wedding anniversary, Her Birthday, or other another special occasion you’d best never forget, fixed!

Guys, it’s easy to be Sir Thoughtful, The Knight in shining armor!
I’m only surprised there aren’t more creative entrepreneurs providing unique gifts for purchase.

24 December 2023
Unprompted review
Rated 5 out of 5 stars

Great to give and receive!

Have had nothing but positive experiences through Cratejoy both as a customer purchasing for myself and as gifts for family members as well as from being a recipient of a gifted subscription myself.

From couples art boxes to handmade drumsticks to mystery boxes and even board game of the month boxes, there is loads to choose from.

25 December 2023
Unprompted review

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