I dealt with Alina to insure a 3rd boat she was genuinely really helpful she said she would phone back by 3 pm and straightaway I thought in the back of my mind she wouldn’t and I’d be chasing the... See more
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Review summary
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After being with our initial insurance company for three years thinking they were giving us best price we used craftinsure online quote enquiry and found the same cover for more than £300 less than o... See more
Company replied
When my boat insurance was due Craftinsure notified me with a quotation. I got 2 other quotes 1 was a third less and the other 50% more. The expensive one came back with a matching quote but Craftinsu... See more
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After filling in long complicated insurance forms only to give up I found craft insure I gave the value of my boat and a few details and was provided with a good value price no long complicated forms... See more
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Company details
About CraftInsure
Written by the company
We arrange specialist boat insurance for boaters who love what they do. We are a leading insurer for boat insurance in the UK and Ireland, with more than 25,000 policyholders.
Our team bring over 20 years of underwriting experience within the marine insurance industry, with boat owners at the helm! Our boat insurance policies are designed with boaters needs in mind, boats are our passion, and we understand the challenges involved.
As an online insurer, we aim to make the quotation process as easy as possible, offering you a boat insurance quote and cover in minutes. We offer a variety of cover for boats and crafts, from narrowboats and cruising yachts, to racing dinghies and paddleboards.
When the unexpected happens, the real value of Craftinsure comes into its own. You can notify us of a claim 24/7 and rest assured that it will be dealt with by our vastly experienced, first-class claims crew.
Contact info
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, United Kingdom
- 0345 260 7888
- customersupport@craftinsure.com
- craftinsure.com
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4.7
Excellent
1K reviews
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Wanted boat insurance
Wanted boat insurance, these guys provided it well priced and quickly without any faffing about. Can't fault them.
24 September 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Great quote and straight forward app.
11 September 2025
Reply from CraftInsure
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Very poor customer service
I would have liked to get more notice that the account was being suspended - one email that I missed as I was on holiday and not checking emails. when I contacted you there was no help just that I had to get a new quote - no price match to my old policy and no negotiating - I felt like there was absolutely NO customer service, empathy or care
I have gone with another insurer. It’s cheaper and included river rescue so I won’t be back to you
Very upset with the way I was dealt with. And will share this around the boating community
10 September 2025
Unprompted review
Reply from CraftInsure
Hey Claire, we really appreciate you taking the time to leave a review and feed this back to us!
I can confirm that you initially sent us an email on the 08/09/2025 and we responded the same day to inform you that the policy had been cancelled due to non-payment.
You were informed via email that whenever a payment fails, for the 7 days following the failed payment we will attempt to recollect it and we also send out an email to notify you of this but I do understand that you may of been on holiday during this period but this is not something we would of been aware of as a company.
As payment was still not successful after the 7 days, the policy was therefore cancelled which we informed you of and once this has been actioned, we cannot reinstate this so that is why there would have been no negotiating/price match as this is not possible for a new quote.
I do apologise that this has made you feel the way that you have but I am glad that you now have cover in place.
If you require any further assistance with anything else, please email us at customersupport@craftinsure.com and we can assist you further with this or anything else.
Kind regards,
Teigan
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Simple and easy to navigate website…
Simple and easy to navigate website with a fast and foolproof quoting tool.
Instant cover made the process smooth and efficient from the outset.
3 September 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Saved over £300…
After being with our initial insurance company for three years thinking they were giving us best price we used craftinsure online quote enquiry and found the same cover for more than £300 less than our present provider.
Gave them a call and took five minutes to swap providers with no forced selling for other products.
27 August 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
As a newbie narrow boat owner
As a newbie narrow boat owner, Craftinsure couldn't have been more helpful than with regard to insuring my boat.
2 September 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I think the total amount of time I was…
I think the total amount of time I was on the phone was close to one hour . The waiting then getting the insurance was a long arduous process. The broker was not sure about a lot of items in the policy so had to keep checking with another broker .
2 September 2025
Reply from CraftInsure
Hi Malcolm, thanks for taking the time to leave us a review.
The average hold time for a UK call centre is 40 minutes, the highest hold time that we have had is 20 minutes and there isn't much we can do when advisors are already on calls with customers but we are trying our best during this period.
I do apologise for the time it has taken when talking to us, our advisors do deal with more than 1 insurance brand so sometimes there may be things that they are unsure of and may need to request further assistance, Craft Insure is one of our newer brands that we have taken over so this will be a factor too.
Again, I do apologise for any inconvenience caused by this but I can see that the policy is now in place with the assistance of one of the team from the contact centre.
If you require any further assistance with anything else, please email us at customersupport@craftinsure.com as we would like to look into this further.
Kind Regards,
The CraftInsure Team
The whole process for applying for and…
The whole process for applying for and getting insurance for my small canal boat was so simple couldn't believe I completed it when it ended! Their price was extremely competitive and I wouldn't hesitate to recommend them.
20 August 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very pleased with the service received
Very pleased with the service received, very easy to use the Web sight. Excellent.
26 August 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I never received a renewal notice for…
I never received a renewal notice for my policy, nor any communication about the move to the Ripe group. The terms of my insurance have substantially changed and without any notice of these I felt I had no option but to renew on the spot to ensure my yacht was covered. After being a customer for twenty plus years I feel a bit let down by the lack of comms.
21 August 2025
Reply from CraftInsure
Hello Simon, thank you for taking your time to leave us a review.
I do apologise for the issues that you have had and we understand that this is not ideal during the renewal process, we unfortunately cannot always rely on technology as we wished we could but our customer service advisors are trying their best to rectify any issues the best we can.
I can see that have been speaking with a member of our team within our call centre to discuss your renewal and this has now been rectified with your boat being insured with us.
If you require any further assistance with anything else, please email us at customersupport@craftinsure.com as we would like to look into this further.
Kind Regards,
The CraftInsure Team
Full list of boat types
Full list of boat types, schedule showing liability cover, quick. Best value. I tried other websites and got a worse experience.
20 August 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
When my boat insurance due.
When my boat insurance was due Craftinsure notified me with a quotation. I got 2 other quotes 1 was a third less and the other 50% more. The expensive one came back with a matching quote but Craftinsure gave a reduced rate taking 20% off. Although they did not meet the lowest price I decided to stay with them as they did try to compete without increasing the excess.
15 August 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Easy to set up and price not to bad.
19 August 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Was insured in minuets as it is very…
Was insured in minuets as it is very easy to fill out forms on the their website ,which gave you a quote strait away so you could make a prompt response to there quote ,
19 August 2025
Reply from CraftInsure
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
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