I dealt with Alina to insure a 3rd boat she was genuinely really helpful she said she would phone back by 3 pm and straightaway I thought in the back of my mind she wouldn’t and I’d be chasing the... See more
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Review summary
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After being with our initial insurance company for three years thinking they were giving us best price we used craftinsure online quote enquiry and found the same cover for more than £300 less than o... See more
Company replied
When my boat insurance was due Craftinsure notified me with a quotation. I got 2 other quotes 1 was a third less and the other 50% more. The expensive one came back with a matching quote but Craftinsu... See more
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After filling in long complicated insurance forms only to give up I found craft insure I gave the value of my boat and a few details and was provided with a good value price no long complicated forms... See more
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Company details
About CraftInsure
Written by the company
We arrange specialist boat insurance for boaters who love what they do. We are a leading insurer for boat insurance in the UK and Ireland, with more than 25,000 policyholders.
Our team bring over 20 years of underwriting experience within the marine insurance industry, with boat owners at the helm! Our boat insurance policies are designed with boaters needs in mind, boats are our passion, and we understand the challenges involved.
As an online insurer, we aim to make the quotation process as easy as possible, offering you a boat insurance quote and cover in minutes. We offer a variety of cover for boats and crafts, from narrowboats and cruising yachts, to racing dinghies and paddleboards.
When the unexpected happens, the real value of Craftinsure comes into its own. You can notify us of a claim 24/7 and rest assured that it will be dealt with by our vastly experienced, first-class claims crew.
Contact info
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, United Kingdom
- 0345 260 7888
- customersupport@craftinsure.com
- craftinsure.com
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4.7
Excellent
1K reviews
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quote application
Good quote application, site froze at payment stage, recommended by a friend discount wasn’t applied.
20 November 2025
Reply from CraftInsure
Hi Iain, thanks so much for taking the time to leave a review.
After looking into this, I can see that the marketing code you used wasn’t the "refer a friend" code, which is why the discount didn’t apply. However, no worries! You still received a 10% discount through the link you used, as we’re offering up to 10% off for Black Friday.
I also wanted to apologize for the minor issue you encountered on our website. We’re always working to improve the site, but sometimes a few glitches can slip through. Your feedback is really valuable to us, so I’ll make sure to pass this along to our team to help with future updates.
If there’s anything else we can help with, please don’t hesitate to reach out to us at customersupport@craftinsure.com, we’re always happy to assist.
Kind regards,
The Craftinsure Team
Aimee answered clearly and quickly
I was happy with my quote but had one query that I logged on line. Aimee answered clearly and within a couple of hours.
19 November 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
High quality client interaction…
High quality client service interaction throughout the process. Care and patience demonstrated by the consultant in obtaining the relevant information. All in all, totally reassured that this is a company we can have confidence in when it comes to insuring our boat.
5 November 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Craft insure before they went to ripe…
Craft insure before they went to ripe were very good and simple to deal with. They are now more expensive and their system is too hard to even download your policy. The chat service is frustrating
This is no improvement
17 November 2025
Unprompted review
Easy to arrange marine insurance
Easy to make contact and speak to a real person who dealt with my enquiry in a professional and friendly manner.
12 November 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Crafty and dishonest insurance …
The card I use for monthly payment expired at the end of October, I emailed and informed them I could not get the new card from home as I was away on a business trip, I received an email saying my policy has lapsed on 7 nov I added my new card details on Friday when I returned home
Called them on 10 to confirm they have received the new card, refused to accept the payment card, told me I have to have a new policy- quoted me double what I was previously paying
Be careful these people are dishonest and carry sharp practices, been a customer over 10 years and was very loyal shame they didn’t repay that
10 November 2025
Unprompted review
Reply from CraftInsure
Hi Scott, thank you for taking the time to share your feedback, we really appreciate you getting in touch.
I can confirm that your first email reached us on Saturday, 8th November 2025, which is unfortunately outside of our operating hours. Our team responded first thing Monday morning to let you know that a quick phone call would be the best way to get this sorted.
As explained in our email, whenever a payment fails, we automatically attempt to recollect it over the following 7 days and also send an email notification about this. We completely understand that you may not have been at home during that period, but unfortunately, we wouldn’t have been aware of this on our end.
Since the payment was still unsuccessful after 7 days, the policy automatically lapsed. Once a policy has lapsed, it can’t be reinstated, which is why we weren’t able to negotiate or match prices for a new quote.
We’re sorry to hear that this experience left you feeling disappointed, but we’re glad to know you now have cover in place.
If there’s anything else we can help with, please don’t hesitate to reach out to us at customersupport@craftinsure.com, we’re always happy to assist.
Kind regards,
The Craftinsure Team
Craftinsure made insuring our new boat…
Craftinsure made insuring our new boat so very easy. Highly recommended
6 November 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very smooth transaction. Reasonable price.
Wanted to cancel one boat insurance and add another. Very helpful agent. Smooth transaction.
29 October 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
First time insurer of a narrowboat
First time insurer of a narrowboat. A simple, easy to follow process that saw me insured in a short space of time. Thank you.
28 October 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Here is an example of a first class…
Here is an example of a first class online user experience. Plus, excellent value cover for my K1.
26 October 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Quick and easy to set up ,done in a few…
Quick and easy to set up ,done in a few minutes.
18 October 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Extremely easy to deal with online
Extremely easy to deal with online, excellent website and descriptions of different boats extremely clear.
10 October 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I only wanted to insure my boat but…
I only wanted to insure my boat but your company Ripe kept sending me threatening e mails asking me to sign a credit agreement. I do not want any credit
30 September 2025
Reply from CraftInsure
Hi Mr Hankins
I can see that when you purchased the policy online you selected to pay via monthly instalments using the credit provider Premium Credit.
If you wish to not pay using this method please do contact us and we can take the payment in full for you.
Kind Regards
My first boat insurance.So easy to deal with.
Got my first boat insurance with Craftinsure.So easy to deal with.
30 August 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
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