The fragrance oils are always top quality. I've found the Craftastik in-house scents are fantastic. I've seen some negative comments re. customer service but that has never been an issue.Any problems... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service when I requested something it was fullfilled. Purchased big bottles for a good value for money. The fragrance oils I picked are great for my candle making. However not sure if... See more
I've seen that more people are dissatisfied with this company, especially with customer service. Personally, I haven't had any problems so far and everything I've bought from them has arrived on time.... See more
Oils are gorgeous and strong as always. Only problem is tried everything to contact you and nobody ever gets back. Seems nearly impossible to get to talk to someone from craftasik. This problem is cou... See more
Company details
Written by the company
Home Fragrance Supplies, Candle Supplies at great prices!
Contact info
Unit 11, Swift Business Park, Creek Way, RM13 8LE, Rainham, United Kingdom
- 0203 305 6486
- info@craftastik.co.uk
- craftastik.co.uk
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Il be back
Been meaning to order a few time and when I did yous didn’t disappoint I took out the oil of the bag and my daughter said she could smell the oil from half way down the path (I work in the shed) and I didn’t even open it she said literally said smells like a coffee shop so am impressed
20 May 2026
I really like ordering from this…
I really like ordering from this company, always fast delivery and excellent products. Thank you
27 May 2026
super quick delivery oil smells amazing
19 May 2026
A very reliable company
A very reliable company. Very fast delivery, and the products were extremely well packed and protected. Absolutely brilliant.
25 May 2026
I never received my package got in…
I never received my package got in touch eventually with customer service. Sent me a Royal Mail link saying order had been uplifted but no further information. Very disappointed with this company. I won’t buy or recommend them to any one. Stay clear from them.
24 May 2026
The scent it's lovely and I appreciate…
The scent it's lovely and I appreciate there delivery there keep me updated when there packaging up to when there closer to drop of I love there service
11 May 2026
Prices are good and scents are…
Prices are good and scents are lovely.My order was delivered quickly
16 May 2026
First class service
First class service, ordered Sunday and it arrived Tuesday. Fabulous fragrance oils, the best, can't fault
9 May 2026
Lots of amazing fragrance oils
Lots of amazing fragrance oils to choose from fast postage however it does seem less expensive than other Web sites but bear in mind once you add the vat it works out about the same price if not more than others
13 May 2026
Great scents and fast delivery what…
Great scents and fast delivery what more could you want
6 May 2026
Strong smelling oils fab prices…
Strong smelling oils fab prices especially in sales and 3 day delivery!!!! 👌 charge vat and delivery so approx extra £10 added to the basket ( not good for my hobbies not a business) !!
13 May 2026
Fantastic service, products & fast delivery
Everything from, products and advice from customer service is brilliant. I only use 3 candle suppliers and this is one of them.
12 May 2026
Brilliant scents so strong and lasting
Brilliant scents so strong and lasting! Our new number 1 supplier
4 May 2026
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Absolutely brilliant service from Craftastik! Super quick delivery and the products are always such a high standard. Everything arrived perfectly and exactly as expected. I’ll definitely keep continuing to use them and would highly recommend to others!
4 May 2026
The product safety data sheets are…
The product safety data sheets are outdated from 2021 and we requested updated with IFRA 51, but have not replied to our request at all. Now we can’t use the products without those documentation. So disappointing.
30 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.