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Craftastik Reviews 

6,445
•
TrustScore 4.5 out of 5

4.3

Flavours, Fragrances and Aroma Supplier
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Review summary

Created with AI, based on recent reviews

Considering 603 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the top quality of fragrance oils and other products, highlighting their strong scent throw and variety. Many people appreciate the fast delivery service, with orders arriving quickly and on time. The overall service is frequently described as excellent, with consumers finding the ordering process smooth and efficient. However, some customers noted issues with delivery, mentioning problems with the DPD courier service. A few people also experienced lost or unreceived orders, leading to frustration. Additionally, some reviewers were not happy with customer service, citing unresponsiveness to emails about incorrect items or refunds.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality, value, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast and quick delivery times.... See more

Quality

Consumers generally express satisfaction with product quality, frequently praising the high standard of... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the ease of ordering, quick... See more

Service

People report positive experiences with service, often describing it as excellent, efficient, and brilliant.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The fragrance oils are always top quality. I've found the Craftastik in-house scents are fantastic. I've seen some negative comments re. customer service but that has never been an issue.Any problems... See more

Rated 5 out of 5 stars

Oils are gorgeous and strong as always. Only problem is tried everything to contact you and nobody ever gets back. Seems nearly impossible to get to talk to someone from craftasik. This problem is cou... See more

Rated 5 out of 5 stars

I've seen that more people are dissatisfied with this company, especially with customer service. Personally, I haven't had any problems so far and everything I've bought from them has arrived on time.... See more

Rated 5 out of 5 stars

I absolutely love craftastik fragrance oils that have a super strong scent throw that lasts for days in my wax melts . A few of my favourites are Baby powder Black cherry Bora board Snow An... See more

Popular products

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25 Cavity Christmas ADVENT Wax Melt Clamshell - Stocking & Presents

25 Cavity Christmas ADVENT Wax Melt Clamshell - Stocking & Presents

TrustScore 4.5 out of 5

4.5

(8)

25 Cavity Christmas ADVENT Wax Melt Clamshell - Snowflakes (WHITE)

25 Cavity Christmas ADVENT Wax Melt Clamshell - Snowflakes (WHITE)

TrustScore 4.5 out of 5

4.7

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24 Cavity Christmas Tree ADVENT Wax Melt Clamshell - (BLACK-GOLD)

24 Cavity Christmas Tree ADVENT Wax Melt Clamshell - (BLACK-GOLD)

TrustScore 5 out of 5

4.8

(6)

100ml Circular Diffuser Bottle - Matt Grey

100ml Circular Diffuser Bottle - Matt Grey

TrustScore 5 out of 5

5

(6)

12 Cavity Christmas Tree Wax Melt Clamshell

12 Cavity Christmas Tree Wax Melt Clamshell

TrustScore 5 out of 5

5

(6)

Goats Milk Melt and Pour Base

Goats Milk Melt and Pour Base

TrustScore 5 out of 5

5

(6)

HALLOWEEN 4 Section Snap Bar Style Clamshell - (PUMPKIN)

HALLOWEEN 4 Section Snap Bar Style Clamshell - (PUMPKIN)

TrustScore 5 out of 5

5

(5)

4 Section Snap Bar Style Clamshell - (Valentine Hearts)

4 Section Snap Bar Style Clamshell - (Valentine Hearts)

TrustScore 4 out of 5

4.2

(5)

24 Cavity Christmas Tree ADVENT Wax Melt Clamshell - (WHITE-SILVER)

24 Cavity Christmas Tree ADVENT Wax Melt Clamshell - (WHITE-SILVER)

TrustScore 5 out of 5

5

(5)

Scandal Fragrance Oil

Scandal Fragrance Oil

TrustScore 4 out of 5

4

(4)

Company details

  1. Flavours, Fragrances and Aroma Supplier

Written by the company

Home Fragrance Supplies, Candle Supplies at great prices!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(6,445)

611 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Outstanding

I love the fragrances, every one I have bought, has not dissapointed.
Orders are processed quickly and delivery is quick.
I can always rely on a great service.

28 February 2026
Rated 5 out of 5 stars

Love using this company

Love using this company. Quality products, friendly customer service and always ship my orders quick. Never had any issue with them.

5 March 2026
Unprompted review
Rated 3 out of 5 stars

I’ll be honest… I’m disappointed

I’ve given 3 stars because of the fast postage, and delivery updates, but to be honest… I’m disappointed with the product. The Ombré Nomade scent that I purchased smells nothing like the real thing. £32 down the drain. Will be purchasing elsewhere in future.
The Dettol scent however is bang on.

20 February 2026

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