CPS Homes Reviews 

1,342
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, professional, and friendly during house viewings and property searches. Many people genuinely appreciate the extremely smooth, transparent, and efficient process when dealing with ongoing rentals, student housing, and contract renewals. However, some reviewers were not happy with the communication, mentioning delayed email replies or a complete lack of response to their urgent inquiries. Other consumers felt that certain maintenance issues and administrative problems were handled poorly, leaving them deeply frustrated with the customer support received throughout the duration of their tenancy.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing widespread satisfaction with reliable property... See more

Customer service

Customers had positive experiences with customer service, noting that reviewers found the team friendly,... See more

User experience

Clients share positive opinions on user experience, highlighting how reviewers found the process very easy... See more

Response time

Consumers find response time to be ambiguous, as some reviewers praise the prompt communication and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am with CPS in third year now, dealing with them i find very easy and reliable. They let and manage my house and their service is excellant. I dealt with Charlotte, Velislava and other staff and nev... See more

Rated 5 out of 5 stars

Chelsea and Angela (CPS) were fantastic throughout the entire process. They were always available to answer our questions and never once grew tired of our frequent requests to see the property again.... See more

Rated 5 out of 5 stars

CPS Homes is the letting agent that we chose for our student house next year. They were always helpful and friendly on the phone, even when we had lots of questions. There was a contractual issue we h... See more

Rated 5 out of 5 stars

I'm impressed with CPS's tenant finding service. We find that Rhys Owen and his team attract suitable tenants quickly, and carry out necessary checks and paperwork efficiently, looking after the inte... See more


Company details

  1. Real Estate Agents

Written by the company

Cardiff-based letting and estate agency. Experts in buying, selling, renting and property management. We're Cardiff's biggest student housing provider.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.5

All reviews

(1,342)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from CPS Homes

CPS Homes are always helpful. Ms Zara Lawes and her colleagues always provide professional service whenever needed. They are very kind, patient and friendly. I would definitely recommend them to landlords who need help.

6 November 2026
Unprompted review
Rated 5 out of 5 stars

very helpful for young first year…

very helpful for young first year students with everything explained clearly, no one made us feel rushed or pressured and viewing the housing was straight forward with plenty of time to see every room in each house.

3 November 2026
Unprompted review
Rated 4 out of 5 stars

We have been with CPS for 14 years and…

We have been with CPS for 14 years and are happy with the service we receive. We still have to keep a watching eye on what they do for us to make sure we achieve the correct outcome but overall their service is good and the staff are always willing to resolve and deal with any issues.

4 November 2026
Unprompted review
Rated 5 out of 5 stars

We have been with CPS for 15 years and…

We have been with CPS for 15 years and they have been consistently excellent throughout. This has been true for the letting service, the management of tenants and property team who have always been a pleasure to deal with.
Our experience of the sales team has also been excellent.
R&L Evans

2 November 2026
Unprompted review
Rated 5 out of 5 stars

Adam helped buy our next year house

Adam was really helpful, showed us properties we were interested in and also showed us some that were in Cathays that were in our price range. We loved our thrift viewing, headed back and the process was very easy and we secured or third year home! He was so polite and made it the exciting experience it should be!! CPS were great! Thanks!

30 October 2026
Unprompted review
Rated 4 out of 5 stars

Great service

Great service, patient staff. Abraham was very helpful and answered all our questions, even got bottles of champagne after placing the deposit to celebrate!

29 October 2026
Unprompted review
Rated 5 out of 5 stars

Good staff, efficient

Charlie made this experience enjoyable and informative. We decided on a house that day and got everything locked in super quick. Efficient work

29 October 2026
Unprompted review
Rated 5 out of 5 stars

I've let my Properties through CPS for…

I've let my Properties through CPS for about 20 years and they have never let me down. Rhys in particular always has time to help and I trust his judgement and his comprehensive knowledge of the student letting market. To be honest I find all the CPS staff very pleasant to deal with

29 October 2026
Unprompted review
Rated 5 out of 5 stars

Rhys and the team at CPS have delivered…

Rhys and the team at CPS have delivered once again! Year after year, their proactive and efficient approach makes letting our property a breeze. They found tenants within a week, and the property is already let for the next academic year. Fantastic service as always—highly recommended!
Franco

28 October 2026
Unprompted review
Rated 5 out of 5 stars

All the staff members were friendly and…

All the staff members were friendly and so helpful in explaining the process and answering all of our questions. Alice showed us around the houses in Cathays and she really helped explaining how the rent would work and when we could move in to the house. The process was very quick and we have a really nice house!

28 October 2026
Unprompted review
Rated 5 out of 5 stars

Hannah was very helpful guiding us…

Hannah was very helpful guiding us through the stress-inducing journey that is house hunting for 2nd year.
Twas a late Tuesday evening and the rain was just relentless, I and my fellow companions piled into the agency wondering where the evening will take us. Alas, our saviour, Hannah (great slickback by the way) was able to answer all our questions and provide us with a perfect 6-person house, minutes away from
the Woody and Misfits, what a score.
We'd all like to apologise to Hannah because our group was very hectic and probably the last thing she needed before she clocked out. Hannah, I owe you my first born. Youre a real one.

27 October 2026
Unprompted review

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