Like most people I had no understanding of Sleep Apnea, and was having miserable sleep and lacked energy throughout the day. My days started at the local pool at 5.30am, and my energy levels become ve... See more
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Review summary
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The N20 Mask Cushions are good quality (don't go for cheaper substitutes - I tried some and was disappointed) and are fairly priced for the quality. They were securely packed and delivered to me in go... See more
Good price, fast delivery, well packaged. Replacing the old tube with worn out connection and water tank made the unit so much quieter. I should have replaced them 2 years ago.
Company replied
Ruby from the Berwick location was extremely helpful in providing detailed information to ensure that the correct items were being provided the first time. Ruby also understood how important our need... See more
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Company details
- #3 of 7 best companies in Medical Equipment Supplier
- #2 of 2 best companies in Local Medical Service
- #5 of 9 best companies in Medical Supply Store
- #3 of 4 best companies in Sleep Clinic
Written by the company
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Contact info
Victoria, Australia
- 1300 750 006
- info@cpapvictoria.com.au
- cpapvictoria.com.au
Sleep Apnoea Diagnosis: What's Next?
4.7
Excellent
3K reviews
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Reply from CPAP Victoria
Hi,
Thank you so much for your wonderful 5-star review! 🌟
We’re glad to hear that your product met your expectations, providing exactly what our customers need is always our goal. 😊
Best regards,
The CPAP Victoria Team
Great place to order CPAP Gear!
It's always a great experience to order parts and accessories for my CPAP machine. The ordering process is very easy, and the delivery of the products is always very quick.
16 March 2026
Reply from CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that ordering CPAP parts and accessories with us has always been a great experience. It’s fantastic to know that our easy ordering process and quick delivery are making a difference for you. 😊
We truly appreciate your kind words and support, and we look forward to helping you again whenever you need us!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We’re so glad to hear that our staff were helpful and understanding of your needs, making sure our customers feel supported is always our top priority. 😊
Best regards,
The CPAP Victoria Team
We truly appreciate your kind words and support, and we look forward to assisting you again whenever you need us!
Reply from CPAP Victoria
Hello,
Thank you for sharing your feedback, and I’m so sorry to hear that you feel this way. This is certainly not the experience we want for our customers, and we would never want this to be a reflection of our service.
I sincerely apologise for the frustration and concern this situation has caused. We have responded to your enquiry regarding your return, and we would really appreciate it if you could get back to us so we can continue working with you to resolve this as quickly as possible.
Please know that we’re here to help and genuinely want to sort this out for you.
Kind regards,
The CPAP Victoria Team
Prices are a bit expensive
Prices are a bit expensive, maybe just Resmed prices are expensive all round
16 March 2026
Reply from CPAP Victoria
Hi,
Thank you so much for your kind review! 🌟
We completely understand products can sometimes feel a bit pricey, and we really appreciate your honesty. We always aim to offer competitive pricing while providing quality products and excellent support. 😊
Thank you again for your feedback and for your support, it truly means a lot!
Best regards,
The CPAP Victoria Team
Communication was exceptional
Communication was exceptional, will definitely be a return customer
17 March 2026
Reply from CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that our communication stood out and made your experience exceptional. It means a lot to know you’ll be returning, we can’t wait to assist you again! 😊
We truly appreciate your support and kind feedback.
Best regards,
The CPAP Victoria Team
Great customer service and communication
17 March 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! 🌟
We’re so glad to hear that you were happy with our customer service and communication, providing clear, helpful support is always our goal. 😊
We truly appreciate your kind words and support, and we look forward to assisting you again whenever you need us!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that ordering your CPAP tubing online was easy, the delivery was fast, and you were happy with the price. 😊
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to helping you again whenever you need us!
Best regards,
The CPAP Victoria Team
Mask Trial & Follow Up
I wanted to trial a couple of masks & rang to book an appointment at the Bentleigh location. The person on the phone booked the wrong time, but the staff at Bentleigh were able to assist despite me missing the appointment. They were very customer service focused & whilst I didn't buy a new mask directly from the Bentleigh store I purchased one from CPAP Victoria online.
18 February 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your kind review! 🌟
We’re really glad to hear that the team at our Bentleigh clinic were able to assist you, even with the mix-up in booking. It’s wonderful to know their focus on customer service made a positive difference for you. 😊
We’re also so happy you were able to find the mask you needed through CPAP Victoria online. Thank you again for your support and for sharing your experience, we truly appreciate it!
Warm regards,
The CPAP Victoria Team
CPAP Power Cord Purchase
I struggled to find an Australian power cord for my CPAP machine and they made getting one easy and inexpensive. I was thrilled!! I did a click and collect and they were so polite and helpful. 5 stars!
14 March 2026
Reply from CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We’re so glad we could help you find the Australian power cord you needed and make the process easy and affordable. It’s fantastic to hear that your click-and-collect experience was smooth and that our team was polite and helpful. 😊
Your kind words truly mean a lot, and we really appreciate your support. We look forward to assisting you again whenever you need us!
Kind regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that your delivery was right on point, getting orders to our customers smoothly and reliably is always our priority. 😊
We truly appreciate your support and look forward to assisting you again whenever you need us!
Best regards,
The CPAP Victoria Team
The purchase and delivery all happened…
The purchase and delivery all happened as had been indicated.
16 March 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! 🌟
We’re delighted to hear that your purchase and delivery went exactly as expected, providing a smooth and reliable experience is always our goal. 😊
We truly appreciate your support and look forward to assisting you again whenever you need us!
Best regards,
The CPAP Victoria Team
The company have be great to deal with
The company have be great to deal with. The information provided has been clear and helpful. Staff are very pleasant to talk with.
12 March 2026
Reply from CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We’re so pleased to hear that your experience with CPAP Victoria has been clear, helpful, and enjoyable. It’s wonderful to know our team’s friendliness and support made a difference for you. 😊
We truly appreciate your kind words and continued support, and we look forward to assisting you again whenever you need us!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! 🌟
We’re delighted to hear that you found our service quick and reliable, that’s exactly what we aim to provide for our customers. 😊
We truly appreciate your support and look forward to assisting you again whenever you need us!
Kind regards,
The CPAP Victoria Team
Phillips full mask
Replacement for existing mask all though a bit dear when not on as a special
12 March 2026
Reply from CPAP Victoria
Hello,
Thank you so much for your kind review! 🌟
We’re glad to hear the mask was a suitable replacement for your existing one. We understand that pricing can feel a bit high outside of promotional periods, and we really appreciate your honest feedback.
We do our best to offer competitive pricing and regular specials, so it’s great to hear when those are helpful. Thank you again for your support, we truly appreciate it and look forward to assisting you again! 😊
Warm regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi,
Thank you so much for your wonderful 5-star review! 🌟
We’re so happy to hear that you found our service great and ordering easy, making the process simple and smooth for our customers is always our goal. 😊
We truly appreciate your support and look forward to helping you again whenever you need us!
Best regards,
The CPAP Victoria Team
Great service and prices
Great support from Anna at the Footscray office; she was very knowledgeable and helpful. Easy ordering on the website, and easy to make a supplementary purchase in-store. And the prices were great compared with other CPAP suppliers in the area. Top marks!
13 March 2026
Reply from CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear you had such a positive experience with Anna at our Footscray office, it’s fantastic that her knowledge and support made things easy for you. We’re also glad you found our website simple to use and our prices competitive! 😊
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to assisting you again whenever you need us!
Kind regards,
The CPAP Victoria Team
Smooth sailing
I recently purchased a new replacement CPAP machine online and the process was easy and quick. As I had brought my previous machine through CPAP Victoria they had my therapy details on file which made the setup easier although I did need to drop in to my local centre for some fine tuning the staff were excellent and this only took a few minutes.
13 March 2026
Reply from CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that your replacement CPAP machine purchase was smooth, easy, and quick! It’s great that having your previous therapy details on file made the setup easier, and we’re so glad our team could assist with the fine-tuning in just a few minutes. 😊
We truly appreciate your kind words and continued support, and we look forward to helping you again whenever you need us!
Best regards,
The CPAP Victoria Team
I had a stock out on one item but i…
I had a stock out on one item but i loved the communication and options given by customer service who were a great help.
12 March 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! 🌟
We’re so glad to hear that our customer service team was able to help and keep you informed, even with a stock shortage. Providing clear communication and helpful options is always our goal! 😊
We truly appreciate your kind feedback and support, and we look forward to assisting you again in the future.
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi,
Thank you so much for your 5-star review! 🌟
We’re so glad to hear you were happy with the speedy delivery, getting your order to you quickly is always our priority! 😊
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
The CPAP Victoria Team
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