Cpap Store London Reviews 114

Item arrived defective and they refused a refund. Customer service asked for several picture but still denied refund. Don't waste your money on this company.

They refunded me as store credit which I didn’t ask for I’ve contacted my bank which I’ve been told to send it USA but I purchased it here in england from there London store they doing this knowing full well i would have to pay over £200 in shipping fees which I won’t do this I purchase the cpap machine for my mum who’s just been diagnosed with early onset MND/ALS so I bought this for her until we sorted one on the NHS because I didn’t want to risk anything but after I purchased the cpap machine we managed get one on the nhs day before we got this delivery so I request a refund which they stated they couldnt on the Machine but charged me over £300 for the masks what they refunded me but put as store credit which I didn’t ask for and knowing full well i wouldn’t be buying or needing anything from them so please do your self’s a favour and go else where

Having posted a genuine (bad) review of Cpapstore, I've made a refund request with PayPal. I instigated 'chat' with cpapstore to ask if listed item new and if from UK. They instantly responded that I had cheek to contact them again after not buying anything and posting a fake review. Also said they'd answered every question (untrue). I shall indeed, though, be taking up their suggestion to take my future business elsewhere, and I suggest you do too. They appear to be completely uninterested in assistance and in turning a problem into a good future customer. What bad business practice!

Although registered to a.co.uk website and with a UK postal address, this company ships from the USA. The moment I realised this, I emailed them to cancel, but this was ignored.
This seems rather underhanded and I do not think customers should be ignored.

Was recommended a mask that was not suitable for my needs. The store is also more expensive that others and will not accept returns.

Purchase made

Never received product
Never received refund / partial refund

Total amount £1098

Do not recommend as its about them and not the customer

Order never turned up, "support" ignores you when you have a problem. Avoid

Boutique run by crooks. I bought a CPAP which broke down after 4 months. They refuse to take it under warranty. They call you “Dear Customer”, but they don't really care. Having a machine break after 4 months, that can happen, but declining all responsibility is just a shame.
Pure rip-offs, don't bother

I did my research and found the most minimally invasive mask I wanted to replace mine. It was on their website! So I began chat a day ago to try and get help for pillow sizing but they didn't answer, so I tried again today and they finally admitted it's not in stock before they tried to sell me a different one that I did not want.When I said it couldn't be out of stock because the website said it's in stock they said the website is not up to date. (sigh, I don't have time for this!) Then when I didn't want the mask they tried to fob me off with, they attempted to tell me that the mask I wanted is not made anymore and that I can't have it and even if I did, I won't be able to buy parts for it anywhere! Yet, I have seen the same mask for sale on other websites and with the spare parts too! Off to talk to the other CPAP shops who stock the mask I want! Not going to be fobbed off . They did not say they would order me in one or try to accomodate my wishes, just said I could not have what I was looking for. Yet it is on many other websites where I am already looking. The customer knows what the customer wants and the customer is going to have what they want, but from somewhere that's more helpful!!!

Swift delivery on your part, and good value too. I am sleeping longer at night now, without the rainout issues I had before.

Ordered mask Thursday. Paid extra for 1-2 day delivery. Monday, i email as no mask. No answer. Tuesday i call and get told they will investigate and call me back - they don’t. Wednesday and mask not even with courier yet! I email again and get accused of harassment. Apparently they don’t have control over getting the mask from them to the courier!

Excellent product

Delivery promised in one or two days, but took three days. Frustrating since I needed it urgently.

ordered a cpap mask. quick delivery, no hassle , quick delivery, would order from again -thanks

Delivered on time and as specified

Very easy to identify the cpap spares and order them. They arrived a few days after the promised express delivery time. Spares arrived safely and are good quality.

The delivery was prompt, but expensive.
It would have been good to have a cheaper slower option

Easy to find what I wanted on the online store, easy to checkout and delivered quicker than expected, well packaged too. I ordered filters and they were like for like what i have in my cpap machine. Cheapest I found online too.
Definitely use this company again

Questions were answered, got great advice, item bought came on time and packaged correctly and it fit and is better than what I have now

My first purchase from this business. I ordered two water tanks for my cpap machine but only one was sent. I contacted them the day the order arrived, they appologised for the error and immediately sent out the missing item.

The sign of a good business is how they handle an error when it occurs not when everything is going just peachy and in that respect I can't fault them.

Happy to recommend