Excellent service. Emailed a problem and within 30 minutes received a reply responding to exactly what I needed. No run around. No waiting on the phone. No difficult to understand operator.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
(4/07/23) Insurance requires a W-9 and cpapdirect.com won't provide it, so I can't get reimbursed for my CPAP purchase. EDIT (4/10/23): Turns out this was a misunderstanding between the cpapdirec... See more
I've been researching the different CPAP cleaners available. It seems that most products require a couple of different steps to accomplish the cleaning cycle. Disassembling the mask, a separate pro... See more
Said it would arrive in 2 days. This took much longer than expected. What would happen if someone needed a face mask that would become a real big promise if you said and guarantee that it would be he... See more
Company replied
Company details
Information provided by various external sources
At CPAP Direct our mission is to bring you the newest and best selection of CPAP machines, masks and equipment on the market. We strive to deliver you the best products available for sleep issues at the most cost effective prices, not limited by insurance barriers.
Contact info
900 SW Fifth Ave, Ste 1825, 97204, Portland, United States
- 800-497-4904
- sales@cpapdirect.com
- cpapdirect.com
4.8
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impressive price, not so impressive customer service
While I was impressed with the price of the items I purchased, I was very frustrated with customer service not being responsive. I was having trouble Getting into my account and tried several times to contact someone at customer service to assist me and never once received help.
12 February 2021
Excellent company to trade with
Excellent company to trade with! Their price was by far the best I found for the products I ordered. The process was quick and my items were shipped a delivered with care and speed. My questions were answered quickly.
11 February 2021
Order arrived quickly
Order arrived quickly, well packed, filter kit fit perfectly on cpap which was ordered from same company with same professionalism. Will continue to deal with these folks.
10 February 2021
Fast and great service Thank you
9 February 2021
Very efficient prompt service and…
Very efficient prompt service and delivery.
Very happy with products and service.
8 February 2021
I love so clean it keeps my unit fresh…
I love so clean it keeps my unit fresh smelling thank you
8 February 2021
Fast and informative and will continue…
Fast and informative and will continue to use cpapdirect
8 February 2021
Priced lower than competitors and the…
Priced lower than competitors and the delivery was on time. I plan to use them again.
7 February 2021
received the part for my cpap very…
received the part for my cpap very quickly. Exact date I was told
7 February 2021
great site for cpap and supplies fast…
great site for cpap and supplies fast shipping good prices
7 February 2021
My Husband uses the so clean and love it
My Husband uses the so clean and loves it . This is the second one we have purchased. the latch on the door broke on the first one we had used it for about four year's . you have a very good product .
7 February 2021
Great service
Great service, Items processed, packed, shipped, and received in a timely manner and in great condition.
7 February 2021
Order bug
So...dealing with CPapdirect is painless enough. I feel the products are over priced and delivery takes too long. I had a problem with the website inadvertently changing the size that I ordered and had to redo the order. Better pay attention and double check the order before submitting. What else it might change? They seem to have a problem with their system. Otherwise I have my product and it’s working.
7 February 2021
Reply from CPAPdirect.com
Hi Larry - I'm terribly sorry for the issues with the website. I will definitely pass along the message to our tech team. As for the price of the products, we are handcuffed a bit by the manufacturer as to what we can charge, but I can assure you we do our best to pass along whatever discounts we can. On shipping, the order was placed on 1/23, shipped on 1/23 and was delivered to you on 1/25. I'd say that is a pretty quick turn around.
Its all good will use them again
6 February 2021
I got my order REALLY FAST
I got my order REALLY FAST! I was very happy with the experience.
6 February 2021
Used them twice--always have the best…
Used them twice--always have the best price with fast, reliable shipping.
6 February 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.