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Cover My Reviews 

23,682
•
TrustScore 4 out of 5

4.2

Insurance Broker
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Review summary

Created with AI, based on recent reviews

Looking at 2,865 reviews, reviewers had a great experience with this company. Customers frequently praise the competitive and affordable pricing, often finding excellent value for money. Many people highlight the helpfulness and efficiency of the staff, describing interactions as professional and friendly. The customer service process is often noted as seamless and easy, with queries answered quickly and satisfactorily. However, some customers also noted issues with the auto-renewal process, mentioning policies renewing without prior notification or a clear option to opt-out. A few other people also felt that the actual breakdown service could be problematic, citing long wait times, limited recovery distances, and unhelpful call center experiences when assistance was needed.

What people talk about most

Service

Consumers find service to be ambiguous, with many reporting negative experiences where they were left... See more

Price

People report positive experiences with pricing, often finding it to be very competitive and affordable, with... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Subscription

Clients share ambiguous opinions on subscription, with some finding it easy to renew their policies and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Wouldn't auto renew our details, said they had a call to give card details.. all ok ,no email to confirm anything as we were told ( today or tomorrow ) nothing received!had to call again today and get... See more

Rated 4 out of 5 stars

Luckily I've never had to make a claim, but they offer a great price and cover me for everything I should hopefully ever need which is great. It is however rather cheeky to auto renew and not inform... See more

Rated 4 out of 5 stars

The process of renewing my annual cover was easy and straightforward. I awarded 4 stars instead of 5 stars because like everyone else in the insurance industry your price increases each year which me... See more

Rated 5 out of 5 stars

The information provided on the breakdown cover was clear and easy to understand. I found it extremely simple to sign up for the service online and it was offered at a very competitive price. As I on... See more

Company details

  1. Insurance Broker
  2. Gadget Insurance Company
  3. Home Insurance Agency
  4. Pet Insurance Company
  5. Travel Insurance Company

Written by the company

We want our customers to feel assured in knowing that insurance with Cover My offers reliable, affordable cover, allowing you to protect what matters the most. CoverMy Breakdown Insurance | CoverMy Pet Insurance | CoverMy Gadget Insurance | CoverMy GAP Insurance | CoverMY Home Insurance | CoverMy Travel Insurance

Contact info

4.2

Great

TrustScore 4 out of 5

24K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(23,682)

2,865 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I've been with this company for a…

I've been with this company for a number of years for my breakdown service. Never had to actually instigate a callout, but have always received excellent customer service and brilliant pricing when renewing my policy.

16 July 2026
Rated 5 out of 5 stars

Forgot to renew.

Although you had reminded me I forgot to renew my premium but, even when my expiry date had passed, I received another email giving me 14 days to renew. Thank you for that.

6 July 2026

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