I spoke with a nice lady and she was knowledgeable about the situation I was being faced with. However the company continued monthly deduction out of my acct., is wrong. I used this svc 1 time and i... See more
Company replied
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Review summary
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Reviews shaping this summary
Stephanie was AMAZING! She helped me solve my problem quickly and was very kind. Not only did she explain why the issue occured, she also resolved it. We unfortunately got disconnected and she even ca... See more
Company replied
I received great customer service from Jomarie and Helen. They were able to help assist me with my account cancellation, and tried to make things right by offering more services. I denied the addition... See more
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Hi I spoke to Dexter and they were super helpful along with patient when helping me solve my issue. I appreciated it a lot and they had good customer service along with clear communication. Thank you... See more
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Company details
Information provided by various external sources
Courtcasefinder.com is an Electronic Court Case Retrieval Service. We gather our data from Federal, State and County Court Houses and bring it right to your fingertips
Contact info
02199, Boston, United States
- courtcasefinder.com
4.2
Great
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Courtcasefinder
Hello Guy,
Thank you for your kind words! We're pleased you received a cordial and timely response.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Reply from Courtcasefinder
Hello Brian,
Thank you for your review! We're glad you found our service helpful and had a good experience. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
The gentleman was so patient with me…
The gentleman was so patient with me and taught me steps to get what I wanted. Thank you
27 May 2026
Reply from Courtcasefinder
Hello Janet,
Thank you very much for your wonderful 5-star review. We’re delighted to hear that our representative was patient and able to guide you through the steps needed to achieve what you wanted. Providing clear and supportive assistance is very important to us, and your kind feedback is truly appreciated.
If you ever require any further assistance, please do not hesitate to reach out to us. We’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Did everything I needed then to do and…
Did everything I needed then to do and with no distress. I’m happy
27 May 2026
Reply from Courtcasefinder
Hello Ashlyn,
Thank you very much for your 5-star review. We’re pleased to hear that everything was completed according to your needs and without any distress. Providing a smooth and positive experience is very important to us, and we truly appreciate your kind feedback and support.
If you ever require any further assistance, please do not hesitate to reach out to us. We’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
The agent was very professional and was…
The agent was very professional and was able to solve my issue right away.
26 May 2026
Reply from Courtcasefinder
Hi Dionne,
Thank you for taking the time to give us a review. We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
She listened to my concerns and…
She listened to my concerns and addressed the issue at hand. Fast and efficient service. Thank you!
25 May 2026
Reply from Courtcasefinder
Hello Noa,
Thank you very much for your 5-star review and for sharing your experience with us. We are pleased to hear that your concerns were carefully addressed and that you found the service fast and efficient.
Your feedback is greatly appreciated, and we are grateful for the opportunity to assist you. Please do not hesitate to reach out if we can be of any further help in the future.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
What matter the most
Providing excellent customer service and ensuring that services benefit customers.
23 May 2026
Reply from Courtcasefinder
Hello Frances,
Thank you very much for your 5-star review and thoughtful feedback. We truly believe that providing excellent customer service and delivering services that genuinely benefit our customers are what matter most.
Your support and recognition mean a great deal to us, and we look forward to continuing to serve you in the future.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
This is a scam read all the fine print.
So looked up something for church on line and went to this website and ordered $1.99 report and got scammed into being signed up for a monthly fee, I did not want and once it showed up on pay pal account immediately contact Stephanie at 800 number. She was accomidating and canceled the unauthorized subscription and refunded the stolen funds. Thank you Stephanie and I will NEVER use this website again.
22 May 2026
Reply from Courtcasefinder
Hello Lesley,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and misunderstanding regarding the subscription. We’re glad Stephanie was able to assist you promptly by cancelling the subscription and processing your refund.
We appreciate your comments, as they help us improve both our service and the clarity of our offers. Thank you again for bringing this to our attention, and we wish you all the best moving forward.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Customer service was on point
Customer service was on point. Quick response and turn around time. Thank you!
5 May 2026
Reply from Courtcasefinder
Hello Alicia,
Thank you very much for your 5-star review. We truly appreciate your kind feedback and are pleased to hear that you were satisfied with our customer service, response time, and turnaround time.
Your support means a great deal to us, and we look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Cancellation request
The issue I had was resolved immediately, I was impressed with the customer representative that helped me cancel my subscription. Thanks!
15 May 2026
Reply from Courtcasefinder
Hello Alexander,
Thank you for your 5-star feedback. We’re glad your concern was resolved promptly and that our customer representative assisted you with your subscription cancellation.
We appreciate you taking the time to share your experience. If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help.
Sincerely,
Meliza
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
I know the individual has a warrant…
I know the individual has a warrant outside of their home state. report did not show it. that was the detail I needed that was not provided.
also your pricing is not clear and worded to obfuscate
13 May 2026
Reply from Courtcasefinder
Hello Christopher,
Thank you for sharing your feedback. We sincerely apologize that the report did not include the warrant information you were specifically searching for. While our system gathers data from a wide range of available sources, there may unfortunately be instances where certain records, including out-of-state warrant information, are unavailable or not fully reported within our database at the time of the search.
We also appreciate your comments regarding our pricing and subscription terms. We understand the importance of clear and transparent billing information, and your feedback will be shared with our team as we continuously work to improve the customer experience and make our terms easier to understand.
Nonetheless, we have issued a refund of $1.99. Please expect the funds to reflect in 3 to 5 business days.
We regret that your experience did not meet expectations and appreciate you taking the time to provide your feedback.
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
I want my money refunded I signed up…
I want my money refunded I signed up for a one-time deal not for a subscription. And your app sucks it didn't even give me the court case that I was looking for gave me whatever they felt like giving me.
14 May 2026
Reply from Courtcasefinder
Hello Anthonu,
We sincerely apologize for the frustration and inconvenience you experienced while using our service.
Kindlyt note that we offer free reports through a 7-day trial, as clearly stated on our checkout page. It explains that the trial will automatically convert to a $24.99 monthly subscription unless canceled. Customers must also check a box confirming they’ve read and agreed to our Terms and Billing Policy before completing the order.
We also regret that the platform did not return the court case information you were searching for. Please be advised that our information is compiled from publicly available sources, including courthouses, white pages, vital records, and social networks. While we strive for the highest level of accuracy, variations in public records may result in occasional discrepancies.
After reviewing your account, we can confirm that your refund has already been processed by one of our support agents. Please allow approximately 3–5 business days for the refunded amount to appear in your account, depending on your bank or payment provider’s processing times.
Thank you for bringing your concerns to our attention. We value your feedback and appreciate the opportunity to address this matter.
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
I understand every company has rules…
I understand every company has rules about refunds but she understood that 24.99 is a lot of money to me and that I had not authorized the transaction and was able to quickly solve the problem.She did a great job without having to put me on hold but a few seconds so thank you
13 May 2026
Reply from Courtcasefinder
Hi Darlene,
Thank you for taking the time to give us a review. We're happy you're pleased with the assistance you received. We'll ensure she reads your feedback; this will make her day. Have a great rest of the week, and stay safe!
Best,
Lovely
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
I should not have been charged in the…
I should not have been charged in the first place
I was difficult to find a phone number to call
11 May 2026
Reply from Courtcasefinder
Hi Wilma,
We're sorry to hear that you had a hard time finding our phone number. Rest assured, we will do our best to improve our services make things more transparent. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
I called to Cancel the Free trail…
I called to Cancel the Free trail Officer. Was met with Dexter who was very helpful and understanding.
The most important is he listened and processed my request.
8 May 2026
Reply from Courtcasefinder
Dear Lorraine,
Thank you for taking the time to share your experience and for your 5-star review.
We are pleased to hear that Dexter provided you with helpful and understanding support during your call to cancel your free trial offer. Delivering attentive and professional customer service is extremely important to us, and we are glad that Dexter listened carefully and processed your request efficiently.
Your feedback is greatly appreciated, and we will be sure to pass your kind comments on to Dexter and the team.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Excellent Customer Service
I canceled prior to the end of the trial and was still charged. I emailed customer service and received a response the same day with the reason for the error and a resolution. I received a refund the next day. Excellent customer service!
5 May 2026
Reply from Courtcasefinder
Hi Ann,
Thank you for taking the time to give us a review. We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
I understand that there is that 7 day…
I understand that there is that 7 day trial and I messed that up, but right now with me not having a job and trying to get another job, I only used the background check to run a background on me, I totally forgot. The girl I spoke with was so understanding and empathetic she refunded my monthly payment and cancelled the subscription. Thank You for understanding.
5 May 2026
Reply from Courtcasefinder
Hello Cynthia,
Thank you very much for your kind review and for sharing your experience.
We truly appreciate your honesty regarding the trial, and we completely understand how these situations can happen—especially during a busy and challenging time like searching for a new job. We’re glad to hear that our support agent was able to assist you with understanding and empathy, and that your refund and cancellation were handled to your satisfaction.
Your feedback means a great deal to us, and we’re pleased we could provide a positive resolution. We wish you all the very best in your job search and future endeavors.
If you ever need assistance again, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Jomarie was very helpful
Jomarie was very helpful. She listened to my concern, was respectful and resolved my issue.
1 May 2026
Reply from Courtcasefinder
Hi Izamart,
Thank you so much for your kind words! We’re delighted to hear that Jomarie was able to assist you so effectively. Providing respectful, attentive service is something we truly value, and it’s great to know your issue was resolved. We’ll be sure to share your feedback with her—she’ll really appreciate it!
Best,
Bianca
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Customer service was very responsive
Customer service was very responsive, courteous and respectful. Resolved my issue timely.
30 April 2026
Reply from Courtcasefinder
Hello Joseph,
Thank you for your kind 5-star review. We’re very pleased to hear that you found our customer service responsive, courteous, and respectful, and that your issue was resolved in a timely manner.
Your feedback is greatly appreciated, and we look forward to assisting you again whenever you need us.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Though you did not have the info I am…
Though you did not have the info I am looking for, I don't think it was your fault.
30 April 2026
Reply from Courtcasefinder
Hello Cheryl,
Thank you for taking the time to share your feedback with us. While we’re sorry that we weren’t able to provide the specific information you were looking for, we truly appreciate your understanding.
Your comments are valuable and help us identify areas where we can improve our knowledge and support. If there’s anything further we can assist you with, please don’t hesitate to reach out—we’d be happy to help.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
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