I spoke with a nice lady and she was knowledgeable about the situation I was being faced with. However the company continued monthly deduction out of my acct., is wrong. I used this svc 1 time and i... See more
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Review summary
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Reviews shaping this summary
Stephanie was AMAZING! She helped me solve my problem quickly and was very kind. Not only did she explain why the issue occured, she also resolved it. We unfortunately got disconnected and she even ca... See more
Company replied
I received great customer service from Jomarie and Helen. They were able to help assist me with my account cancellation, and tried to make things right by offering more services. I denied the addition... See more
Company replied
Hi I spoke to Dexter and they were super helpful along with patient when helping me solve my issue. I appreciated it a lot and they had good customer service along with clear communication. Thank you... See more
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Company details
Information provided by various external sources
Courtcasefinder.com is an Electronic Court Case Retrieval Service. We gather our data from Federal, State and County Court Houses and bring it right to your fingertips
Contact info
02199, Boston, United States
- courtcasefinder.com
4.2
Great
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I canceled this service just a day…
I canceled this service just a day after I initially signed up before the trial period. Well comes the time they charge me so I went in and logged in and it showed that I wasn’t canceled yet and which I was. I requested them to refund me this amount because of their error. I was just doing a bitty search just to see if it was actually still on before they answered me well they sent me a message saying since I did a search we cannot refund the amount and it was there problem of not closing this account at the right time. They said they wouldn’t give me a refund so now I’m out $24.99.
I have now been refunded today. I’m happy now
8 July 2026
Unprompted review
Reply from Courtcasefinder
Hello Patricia,
Thank you for updating your review and for sharing your experience with us.
We sincerely apologize for the frustration caused by the cancellation issue and understand how disappointing it was to be charged after you believed your subscription had been canceled. We appreciate you giving us the opportunity to review your concern.
We're glad we were able to resolve the matter and process your refund. We appreciate your patience throughout the process and are pleased to know that the issue has been addressed to your satisfaction.
However, we were unable to locate an account under the name provided. To help us review your case further and properly acknowledge the account and assistance provided, please send us additional details linked to your account, such as the email address used to sign up or other account information.
Your feedback is valuable to us, as it helps us improve both our processes and the experience we provide to our customers. Thank you again for your understanding, and we wish you all the best.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Catherine was very helpful and resolved…
Catherine was very helpful and resolved my issue. I did not want a subscription and it was not clear when I authorized the $1.99 payment that I was getting a monthly subscription
8 July 2026
Reply from Courtcasefinder
Hello Carole,
Thank you for your feedback and for sharing your experience. We're glad Catherine was able to help resolve your issue. My apologies for the frustration and inconvenience caused by the subscription process.
On our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll the customer in a monthly subscription if the customer does not cancel during the trial. We provide an Order Summary on the checkout page, with a checkbox for the customer to acknowledge that they have read our Terms of Service and Billing Terms.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
I wanted a one day access for $1.99
I wanted a one day access for $1.99. Somewhere in small print I guess I was signed up for $24.95 monthly membership. I was then surprised when my credit card was charged the next month.
It was a very deceptive transaction.
3 July 2026
Unprompted review
Reply from Courtcasefinder
Hello Dan,
Thank you for sharing your feedback. We sincerely apologize for any frustration this experience may have caused.
We were unable to locate an account under the name provided in your review. To further investigate your concerns, please contact our support team and provide the email address or other details associated with your account so we can locate it and assist you further.
GoodCar strives to provide clear information about our subscription terms during the checkout process, including that the $1.99 purchase is part of a trial that automatically renews into a monthly subscription unless canceled before the trial period ends. We understand, however, that subscription terms can sometimes be overlooked, and we appreciate you bringing your concerns to our attention.
Once we receive the account details, we will be happy to review the charges and work toward a resolution.
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Customer service made this app great!
3 July 2026
Reply from Courtcasefinder
Hello Kori,
Thank you for your 5-star review! We truly appreciate your kind words and are delighted to hear that our customer service made your experience with GoodCar a great one. Providing prompt, professional, and helpful support is always our goal, and it's rewarding to know our team made a positive impact.
Thank you for taking the time to share your feedback. We appreciate your support and look forward to assisting you again whenever you need us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Reply from Courtcasefinder
Hello David,
Thank you very much for your wonderful 5-star review. We are delighted to hear that Stephanie provided you with professional, thoughtful, and kind service. We take great pride in delivering exceptional customer support, and your recognition of Stephanie's efforts is truly appreciated.
Your feedback means a great deal to us, and we will be sure to share your kind words with Stephanie. Thank you for taking the time to leave your review, and we look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
I had a case withdrawn and no longer…
I had a case withdrawn and no longer viewable on my state’s court record lookup. The attorney told me it was as if the case had never happened. Yet, this site still shows the case AND the information like the filing date isn’t even accurate. It also lists just one case as two separate cases with different dates. This is a huge problem because people are impacted when someone does a search on them through this site and believe they have found information on them and it turns out it can be entirely false. It is also completely unjust to store data that the courts themselves removed over a year ago. Furthermore, I searched people who I know have active court cases that are viewable in their state’s records and they don’t show up. So my withdrawn and sealed case will show up, but not someone’s actual ongoing court cases. This company is a scam and should be shut down and sued.
28 June 2026
Unprompted review
Reply from Courtcasefinder
Hi Sarah,
Thank you for sharing your feedback. We’re sorry to know about your experience and understand your concerns regarding the information displayed.
Please know that we source our data from public records; therefore, we cannot guarantee the accuracy or completeness of every record. Some records or information may be missing due to federal or state laws or restrictions.
We want to make things right for you. Please give us a call or email us at askinfotracer@ask.infotracer.com so we can review your concerns and assist you further.
We appreciate your feedback and hope to have the opportunity to serve you better.
Sincerely,
Meliza
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
The rep was very helpful
24 June 2026
Reply from Courtcasefinder
Hi Vickie,
Thank you for taking the time to give us a review. We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Customer service
Hi I spoke to Dexter and they were super helpful along with patient when helping me solve my issue. I appreciated it a lot and they had good customer service along with clear communication. Thank you
21 June 2026
Reply from Courtcasefinder
Hello Destiny,
Thank you for your kind words! We're delighted Dexter was able to assist you and provide the patience, clear communication, and support you needed. We'll pass along your review to Dexter. He'll be pleased to hear it.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Very rapid customer response and ease…
Very rapid customer response and ease of cancellation
18 June 2026
Reply from Courtcasefinder
Hello Chris,
Thank you for taking the time to share your feedback and for awarding us a 4-star review.
We are pleased to hear that you were satisfied with the prompt assistance provided by our customer support team and that you found the cancellation process simple and convenient. Delivering efficient service and a seamless customer experience is very important to us.
We truly appreciate your support and value your feedback. Should you have any additional comments or suggestions, we would be happy to hear from you.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Reply from Courtcasefinder
Hello Kelly,
Thank you for your kind words! We're glad you had a positive experience with our customer service team. Providing respectful and helpful support is very important to us, and we truly appreciate you taking the time to share your feedback. We count ourselves lucky for customers like you.
If you need anything else, please do not hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Great company to get documents!
I believe the person who helped me was Joy, but she was so helpful. I had logging in problems and she walked me right through it.
I was able to download what I needed. Very and and helpful.
16 June 2026
Reply from Courtcasefinder
Hello Nora,
Thank you for your feedback! We're delighted you had a positive experience. We're glad Joy was able to help you resolve the login issues and get the documents you needed quickly. We'll pass along your review to Joy.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Website is misleading, possibly fraudulent.
This website did a 'free search' and claimed to find information. I paid the initial amount to access it and no information had been found. Completely falsified "found data" report to convince you to buy in when it actually found nothing. In addition it states you will get an email with a link to a cancellation optioin. That email never arrives. Everything abou this website was misleading.
I was able to find a phone number where the automated system said "transferring to an agent" which turned out to be an AI. There has been no information that was paid for provided nor ability to contact anyone otherwise,
16 June 2026
Unprompted review
Reply from Courtcasefinder
Hello Ed,
Thank you for taking the time to share your feedback. We sincerely regret to learn that your experience did not meet your expectations.
We understand your concerns regarding the search results, the information provided during the signup process, and the difficulties you encountered when attempting to manage your account and contact support. Providing a transparent and reliable service is important to us, and we take feedback such as yours seriously.
After reviewing our records, we were unable to locate an account associated with the name provided in your review. To allow us to investigate your concerns thoroughly, we kindly ask that you contact our support team and provide the email address, phone number, or transaction details linked to your account.
For further assistance, please reply with your account details through the following support link: askcourtcasefinder@courtcasefinder.com. Once we receive this information, we will be happy to review the matter further and address any outstanding concerns.
Thank you for bringing this to our attention. We look forward to the opportunity to assist you and resolve your concerns.
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Avoid them! Please refund!
I did a search to get a couple of docs and paid a small fee for them ($1.99). These docs turned out to be useless to me. I have not used their service since.
They tacked on a 7-day trial, which apparently, unbeknownst to me, turned into a recurring subscription. Their Order Summary says "1-Week Unlimited Access..." not "trial" or "subscription".
They then charged my card for $24.99.
I contacted them as soon as I saw the charge on my card and explained I never intended to subcribe. Their support has refused to provide a refund, hiding behind an e-mail sent after the fact (which I had not seen) and some fine print.
This kind of behaviour seems scummy to me.
[Order# PP0HM54497YC337710S ]
28 May 2026
Unprompted review
Reply from Courtcasefinder
Hello Amanda,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the subscription and billing process. Our trial offer and the associated membership terms, including any recurring charges, are disclosed during sign-up and are also outlined in the welcome email sent upon enrollment. We recognize that these details can sometimes be missed, and we understand how this situation may have been frustrating.
After reviewing our records, we were unable to locate an account using the name provided in your review. To assist further, please reply with additional details linked to your account, such as the email address used during registration, transaction information, or any relevant reference numbers. Once we receive this information, we will be happy to investigate your concerns more thoroughly and review the matter with you.
We appreciate your feedback and look forward to hearing from you so we can provide further assistance.
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
I couldn’t find neither case that I was…
I couldn’t find neither case that I was looking up and I had three of them.
9 June 2026
Reply from Courtcasefinder
Hello Catherine,
Thank you for sharing your feedback. We are sorry to hear that you were unable to locate the cases you were searching for.
Search results can vary depending on the availability and completeness of public records, as not all records are accessible through a single database. We understand how disappointing it can be when the information you need is not found.
After reviewing the account, we can confirm that one of our agents has already processed a refund for your purchase. Please allow 3–5 business days for the refunded amount to be reflected in your account, depending on your financial institution's processing times.
We appreciate your feedback and the opportunity to address your concerns. If you have any additional questions or require further assistance, please do not hesitate to contact our support team.
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Charged me even tho I sent three…
Charged me even tho I sent three cancelling request before the seven day free trial.
9 June 2026
Reply from Courtcasefinder
Hi Dontre,
We sincerely apologize for the inconvenience caused by the delay in our response. Please be informed that due to a higher-than-usual volume of inquiries, your cancellation request was not processed in time, resulting in the monthly charge being billed today, June 9, 2026. I can confirm that your account has been canceled and refunded. Please expect the funds to reflect in 3 to 5 business days.
Is there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
I used this site ONCE and cancelled my…
I used this site ONCE and cancelled my subscription immediately. Yet for MONTHS, I've been charged $24.99, and I CANNOT log in anymore, even though my email address has not changed. This site is highly suspicious. I've contacted support, and now I am leaving this review. I need someone to cancel this subscription, or I am going to look into my options to get it handled at a higher level. Please help. This isn't right. And it's very, very suspicious in a fraudulent way.
9 June 2026
Unprompted review
Reply from Courtcasefinder
Hello Samantha,
Thank you for bringing your concerns to our attention. We are sorry to hear about your experience and understand your frustration regarding the recurring charges and difficulties accessing your account.
We take billing and account access concerns very seriously. Upon review, we were unable to locate an account associated with the name provided in your review. To assist you further and investigate this matter thoroughly, we kindly ask that you contact our support team and provide additional details linked to the account, such as the email address used for registration, billing information, or any transaction references available.
Once we receive this information, we will be able to locate the account, review the subscription and billing history, and work toward a prompt resolution of your concerns.
We appreciate the opportunity to address this matter and look forward to assisting you further.
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Stephanie was AMAZING
Stephanie was AMAZING! She helped me solve my problem quickly and was very kind. Not only did she explain why the issue occured, she also resolved it. We unfortunately got disconnected and she even called me back! I wish there were more people like her in the world. Very informative, excellent customer service, pleasant personality. She deserves recognition for her work today
5 June 2026
Reply from Courtcasefinder
Hello Tomesha,
Thank you so much for your wonderful feedback! We're thrilled about your exceptional experience with Stephanie. It's great to know that she was able to quickly resolve your issue, clearly explain what happened, and go the extra mile by calling you back after the disconnection. We'll pass along your wonderful review. She'll be pleased to hear it.
If you need anything else, please do not hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Reply from Courtcasefinder
Hello Eric,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you found our agent to be calm, professional, and courteous throughout your interaction. Providing exceptional customer service and ensuring a positive support experience are among our highest priorities, so your kind feedback is greatly appreciated.
Thank you for your trust and support. We look forward to assisting you again should you need any help in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Dexter did a great job! 100%
Dexter was very helpful, took care of my issue very efficiently and was very nice. He was able to solve my problem 100%.
23 May 2026
Reply from Courtcasefinder
Hello Deanna,
Thank you for your review! We're delighted Dexter provided such helpful, efficient, and friendly service. We'll pass along your feedback. Dexter will be happy to hear it.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Reply from Courtcasefinder
Hello Melissa,
Thank you for sharing your feedback! We're thrilled you appreciate the app.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
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