Cotton Traders Reviews 206,480

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 33,171 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their durability and comfort, with many items lasting for years. The ordering process is frequently described as easy and efficient, and people appreciate the helpful and pleasant staff, especially when collecting orders in-store. Delivery is often highlighted as quick and prompt, with many consumers receiving their items within a few days. However, some reviewers were not happy with the delivery service, specifically mentioning issues with Evri, which led to delayed or mishandled parcels. A few other people also felt that sizing could be inconsistent, leading to the need for multiple orders or returns to find the correct fit.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the quality of items such... See more

Quality

Users describe positive interactions with quality, consistently praising the good quality of items, including... See more

Delivery service

Consumers find delivery service to be positive, with many reporting quick and on-time arrivals, often within... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Service

Customers had positive experiences with service, often describing it as excellent and first-class,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought this fleece as a birthday gift for my husband. He loved it, especially the colour. Unfortunately, he found it too small, especially the sleeve length and I had to return it and I am waiting f... See more

Company replied

Rated 4 out of 5 stars

Always love Cotton Traders, quality clothing at good prices. The only downside is using Evri as the delivery service, whenever my deliveries are due on a Friday they make a excuse there is a probl... See more

Company replied

Rated 5 out of 5 stars

Always good quality. Well made. Natural fibres. Fashionable but lasting fashion. Long legs thankfully. Though more designs should be available in the longer lengths. Too many stop at 29 inch legs. To... See more

Company replied

Rated 5 out of 5 stars

Great quality clothes, have lasted for many years but now I want something different. Polo shirts were in the sale, so I feel I've got a great bargain to last me another ten years. Shirts are availabl... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

206K reviews

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Rated 4 out of 5 stars

I find all trousers now seem made to…

I find all trousers now seem made to accommodate large bottoms. I have large other things but not bottoms! However, delivery great. Packaging good, but is it possible to have less plastic? Material lovely.

18 May 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for your feedback regarding the trouser fit and packaging. We are always working to improve our products and reduce plastic use.

Rated 5 out of 5 stars

Excellent Company

Loved the colours of the teeshirts I purchased. They were so soft although a bit long as I am not tall but they looked good. Delivered immediately so no waiting time. Excellent service.

18 May 2026
Rated 4 out of 5 stars

Lightweight cotton jacket

Ordered a cotton jacket for Spring/Summer. It arrived promptly and in a nice colour. I've only used it briefly as yet. It's very lightweight which is what I wanted. Not sure how it will be in the rain but ideal for a warm dry day.

18 May 2026
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Reply from Cotton Traders

We’re so glad to hear you’re enjoying the lightweight feel and the lovely colour of your new jacket. Thank you for your feedback.

Rated 5 out of 5 stars

Overall excellent

Good prices, good quality clothing in lots of sizes and quick delivery, and most importantly for me a returns label to save time.

Well done cotten traders 5*

13 May 2026
Rated 4 out of 5 stars

Speedy service

Speedy service. Good quality towels.
Sadly the colour was not good.

18 May 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for your feedback regarding our speedy delivery service and the towel quality. We’re sorry the colour wasn’t ideal.

Rated 1 out of 5 stars

My order has not arrived.

My order has not arrived.
Contacted customer service.
Only one item now in stock.
Still waiting for this to arrive.
At least I have had a refund

18 May 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for the review, we are sorry for the delay in your order.

I can on your account that a refund has been issued and that a replacement has been sent and that is currently with the courier, so please allow a few more days for that to arrive.

Should you require any further assistance, please contact our friendly Customer Care team on 0161 286 4321.

Many thanks,

Tyler

Rated 5 out of 5 stars

Good quality

Good quality. Quick service

18 May 2026
Cotton Traders logo

Reply from Cotton Traders

We're happy to hear that. We're glad you enjoyed your experience. Thank you for your feedback.

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