I love the range of colours and sizes of the clothes and the convenience of being able to do 'click &collect' and easy returns though I almost never send anything back. I like cosy and comfortable clo... See more
Company replied
Location
Switch locationDobbies Garden Centre, Whimbrel Place, KY11 8EX Fife Leisure Place, Dunfermline, GB
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See what reviewers are saying
I buy quite a few things at Cotton Traders and never been disappointed. They reduce items throughout the year and you can snap up a bargain. The clothes are well made and fit comfortably, true to size... See more
Goods arrived at local shop in a few days and was able to try on for fitting giving the option to return there and then if unsuitable. They were spot on, just as I had hoped. 👍. Leg length longer... See more
Company replied
I've visited CT in Dobbies several times recently. Each time staff were so helpful. Well led by their manager, staff were proactive, nothing was too much trouble. I had goods to return and was offer... See more
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Dobbies Garden Centre, Whimbrel Place, KY11 8EX, Fife Leisure Place, Dunfermline, United Kingdom
- 01383 736371
4.8
Excellent
158 reviews
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The staff are so very friendly and…
The staff are so very friendly and helpful nonething to much trouble
4 May 2026
Reply from Cotton Traders - Dobbies Dunfermline
We are so pleased to hear our staff were friendly and helpful. Thank you for your kind feedback!
Reply from Cotton Traders - Dobbies Dunfermline
We appreciate your positive feedback; we are delighted ordering online was easy, and collection from the store was convenient for you.
Great service when I had to return an…
Great service when I had to return an item and order a replacement. Staff were very helpful and even managed to get me a discount.
20 April 2026
Reply from Cotton Traders - Dobbies Dunfermline
Thank you for your feedback. We are happy to hear that our staff at the Dunfermline were helpful during your return and the replacement process. We’re glad they secured a discount for you.
Clothes are great quality
Clothes are great quality. Excellent that you can pick up purchases bought online in local store.
Store is immaculate and well set out. Staff are friendly and helpful.
9 March 2026
Reply from Cotton Traders - Dobbies Dunfermline
We’re happy to learn that you find our clothing great quality and that you appreciate the option to pick up online purchases in store.
Ordered on line to pick up in store
Ordered on line to pick up in store. everything went well and the nice lady instore phoned when order arrived. every thing was perfect. very nice lady in Dunfermline store.
13 March 2026
Reply from Cotton Traders - Dobbies Dunfermline
We're happy to hear that your online order and in-store pickup went smoothly. We appreciate your kind words about the service you received at our Dunfermline store. Thank you for your positive feedback.
Great service and an efficient exchange!
The shoes that I ordered turned out to be too big but the local Cotton Traders shop were a big help in accepting the shoes for return and then ordering a replacement in a smaller size.
23 February 2026
Reply from Cotton Traders - Dobbies Dunfermline
Thank you for your positive review. We’re happy to hear that the shop was helpful in processing the return and ordering a different size.
Reply from Cotton Traders - Dobbies Dunfermline
We're happy to hear that you received your Cotton Traders order promptly. Thank you for your positive feedback; we appreciate it.
Reply from Cotton Traders - Dobbies Dunfermline
We appreciate your feedback on our clothing range and pricing. We will consider your comments as we plan our collections.
Lovely cardigan
Lovely cardigan, great price. Visiting the shop to collect my order the staff were friendly and helpful. Quality clothing, quality staff and a hassle free online experience
26 January 2026
Reply from Cotton Traders - Dobbies Dunfermline
Hi Linda
Thanks so much for taking the time to leave your review. We're really happy to hear that you like the cardigan and that the staff were friendly and helpful when collecting your order. It's great to know you had a hassle-free online experience.💖. Many thanks for your order and feedback, it means a lot to us.
Always easy to ordered items whether…
Always easy to order items whether online or in store.
Staff are also very helpful and pleasant at our local store in Dunfermline.
26 January 2026
Reply from Cotton Traders - Dobbies Dunfermline
Thank you for taking the time to leave a review. We're happy to learn that you find it easy to order items. It's also wonderful to hear that you were pleased with the service provided by staff in our Dunferlime store. 😊
Item Return
Although I had ordered the wrong item and wished to return it I was met with complete understanding and politenes to which I felt was a credible part of Customer Service
19 January 2026
Reply from Cotton Traders - Dobbies Dunfermline
Hi Thomas
We really appreciate you taking the time to share your feedback. We're so happy to hear that you felt our customer service was credible and that you were met with understanding and politeness . Many thanks for your order and review.
Quality clothing at great prices
I love the range of colours and sizes of the clothes and the convenience of being able to do 'click &collect' and easy returns though I almost never send anything back. I like cosy and comfortable clothes which are also stylish and they also have lovely items for the home. I particularly love the freebies they regularly offer with purchases - bags and dressing gowns are always welcome! I've been a customer for a lot of years and have nothing bad to say about the company. My only wish would be that there was a larger selection available to be seen in person in their sections within the garden centres.
19 January 2026
Reply from Cotton Traders - Dobbies Dunfermline
We appreciate your long-standing patronage and are happy you love our range of colours and sizes, click & collect, and easy returns. It's great to hear you find our clothes cosy and stylish, and enjoy our home items and freebies. We value your feedback regarding a larger in-person selection at garden centres.
I can either shop on line or at the…
I can either shop on line or at the local garden centre that has a fair sized area there. My last shop was there where I picked up a bargain in the sales. Great helpful staff employed there.
14 January 2026
Reply from Cotton Traders - Dobbies Dunfermline
We're happy to hear that you enjoyed your recent shopping experience, finding a great deal and receiving helpful assistance from our team. We appreciate you taking the time to share your positive feedback!
Very helpful staff
Very helpful staff. Was able to try on the items I'd ordered in the store to check fit. I sadly had to return a couple but that was also dealt with efficiently by the staff.
20 October 2025
Reply from Cotton Traders - Dobbies Dunfermline
We're happy to hear our staff was helpful and you were able to check the fit of your items. We appreciate your feedback regarding the efficient handling of your returns.
Just the ticket
Goods arrived at local shop in a few days and was able to try on for fitting giving the option to return there and then if unsuitable.
They were spot on, just as I had hoped. 👍.
Leg length longer than expected which was great as I ordered them shorter to be on the safe side knowing I could return and reorder in the shop.
Excellent assistance from staff.
28 October 2025
Unprompted review
Reply from Cotton Traders - Dobbies Dunfermline
We're happy to hear the goods arrived quickly and that you were able to try them on. We appreciate your feedback on the leg length and are glad the staff provided excellent assistance. Thank you.
Reply from Cotton Traders - Dobbies Dunfermline
We appreciate your positive feedback and we are so happy that the trousers were delivered on time and met your expectations.
Good quality item arrived quickly.
Good quality item arrived quickly.
Awaiting second item
A return to local store handled very well with staff
Ultra helpful and handling problem so efficiently
Very happy with overall service.
2 October 2025
Reply from Cotton Traders - Dobbies Dunfermline
We're happy your order arrived promptly. It's great to hear the return was handled well by our helpful staff. We appreciate your positive feedback on our overall service.
Pleased with garments bought
Pleased with garments bought. Delivery held up due to one item out of stock resulting in all being held back. Staff in store very helpful and pleasant.
29 September 2025
Reply from Cotton Traders - Dobbies Dunfermline
We’re pleased you like the garments. We regret the delivery delay caused by the out-of-stock item. We appreciate your kind words about our helpful store staff. Thank you for your positive feedback.
MENS CORD JEANS, Supplied exactly what they had offered…
Supplied exactly what they had offered on line and without any complications. Collection at nearby store was convenient and eervice was very good.
1 September 2025
Reply from Cotton Traders - Dobbies Dunfermline
We appreciate you taking the time to leave a review. We're happy to learn that we supplied exactly what was offered online without complications and that collection at the nearby store was convenient.
Really helpful assistant.
16 September 2025
Reply from Cotton Traders - Dobbies Dunfermline
Thank you for the positive review. We’re happy to hear that the assistant was very helpful.
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