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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used this company for the first time on this occassion. Easy ordering, arrived early and a well packaged parcel. I ordered 8 items and all were in greater than average quality. Their entire coll... See more
Company replied
Good, swift service, nicely-packed item. Coat is warm and comfortable as well as being somewhat showerproof (I haven't tested it in torrential rain). The zip is good quality and the coat does up to... See more
Excellent service! My skirt was delivered very promptly and I was thrilled to receive it last week. (August, but I cannot remember the exact date! Only guessing a date to fill in on your online fo... See more
Company replied
Company details
Information provided by various external sources
We specialise in creating garments that suit and flatter the mature female figure, designed with comfort and fit in mind. Inspired by the rolling hills and picturesque dwellings of the Cotswolds, our exclusive collection is designed in-house, drawing on the finest mills for printing and weaving, where techniques are handed down through generations for exceptional craftsmanship and quality. With free UK returns and a friendly & experienced customer service team on-hand to answer all your queries, it couldn’t be simpler to place an order with us and try it on in the comfort of your own home.
Contact info
Tewkesbury Road, GL51 9FD, Cheltenham, United Kingdom
- 01242 536711
- custserv@cotswoldcollections.com
- cotswoldcollections.com
4.7
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very useful winter jacket
Delivery quick and on time, very good product
3 November 2025
Unprompted review
Reply from Cotswold Collections
Hi Christina, thank you for leaving a 5 star review. This is really appreciated from all of us at Cotswold Collections, especially the designers. Best wishes, Madeleine.
Efficient order processing and lovely…
Efficient order processing and lovely skirt
Shipping and delivery was quick and the skirt was really lovely, just what I had been looking for, so I was disappointed when I had to return it as it was quite small fitting and I needed a size 14 but it was not available.
3 November 2025
Unprompted review
Reply from Cotswold Collections
Hi Mary, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Not Cotswold Collection Standard
After waiting a considerable long time for my orange trousers they arrived. BUT what a disappointment and not the standard for Cotswold Collections.
The hems came down on first wear.
Threads came undone in seams.
Finally after wash they were impossible to press.
Where are they now ... in the dustbin
A very very expensive mistake.
20 September 2025
Unprompted review
Reply from Cotswold Collections
Hello Angela, we're sorry to hear your disappointment with the item. We will most certainly pass your feedback along to our design team, who consider all customer comments in the creation of our future collections. If you would like to discuss any of this in more detail, please call customer services on 01242 536712. Best regards, The Cotswold Collections Team.
Excellent service
Excellent service!
My skirt was delivered very promptly and I was thrilled to receive it last week. (August, but I cannot remember the exact date! Only guessing a date to fill in on your online form below.)
The pale green skirt fits perfectly, and if you had other skirts in different plain colours, I would order them immediately.
28 August 2025
Unprompted review
Reply from Cotswold Collections
Hi Deirdre, thank you for your review, we will certainly pass your feedback along to our whole team, especially the designers. Best wishes, Madeleine.
Excellent service
Excellent service. I only have to wait a couple of days before receiving my parcel. The clothes are very well made and beautifully packaged. I am buying Cotswold Collection almost exclusively now as I like the classic style.
14 July 2025
Reply from Cotswold Collections
Hi Cheridah, thank you so much for taking the time to give us your review, we are delighted to hear that you were happy with our service. Best wishes, Madeleine.
Quality that lasts
I am writing this review on behalf of my mum, who always loves the quality of Cotswold clothes. She loves her new blue cardigan, it is a lovely blue.
11 August 2025
Unprompted review
Reply from Cotswold Collections
Hi Ting, thank you for leaving a 5 star review. This is really appreciated from all of us at Cotswold Collections, especially the designers. Best wishes, Madeleine.
As I am an ‘inbetween’ size
As I am an ‘inbetween’ size, really appreciate the guidance given when making a purchase to get a perfect fit. Cotswold always ready to help.
12 August 2025
Unprompted review
Reply from Cotswold Collections
Hello, thank you so much for your review. We are delighted to see your positive feedback. Best wishes, Madeleine.
LOVELY CARDIGAN THANK YOU
Quick delivery. Cardigan is lovely thank you and recipient is delighted
4 July 2025
Reply from Cotswold Collections
Hi Marilyn, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Easy ordering, good quality item & speedy delivery
Easy ordering. Item is of good quality and speedy delivery.
14 July 2025
Reply from Cotswold Collections
Hi Susan, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Reply from Cotswold Collections
Hi Keith, thank you so much for your review. We are delighted to see your positive feedback. Best wishes, Madeleine.
Reply from Cotswold Collections
Hi Lynn, thank you for your review, we're sorry to hear you weren't completely happy with the item but we will pass your feedback along to our design team. Best regards, The Cotswold Collections Team.
Very easy to order quick delivery
Very easy to order quick delivery, packed very nice, easy to return
14 July 2025
Reply from Cotswold Collections
Hi Susan, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Excellent service
Very good quality dress. Also I chose a version too short at first and the free excange service could not have been easier or quicker. Impressive all round.
8 July 2025
Reply from Cotswold Collections
Hi Judith, thank you so much for taking the time to give us your review, we are delighted to hear that you were happy with our service. Best wishes, Madeleine.
beautiful clothes great for all occasiosn
My experience has always been great with Cotswold Collections. All the lothes I have bought from them have been of excellent quality and style.
8 July 2025
Reply from Cotswold Collections
Hi Murdina, thank you for your lovely review. We're so pleased to hear that you are delighted with your recent experience with Cotswold Collections. Best wishes, Madeleine.
I love your clothes
I love your clothes. Good quality great styles and with a good customer service team
8 July 2025
Reply from Cotswold Collections
Hi Lynn, we are delighted that you decided to choose Cotswold Collections, thank you so much for your review. Best wishes, Madeleine.
I have bought a number of items from…
I have bought a number of items from Cotswold Collections and although I have had to send one or two back owing to size, the garments themselves were beautiful made and the materials were really lovely. Staff are always helpful when 'phoning.
8 July 2025
Reply from Cotswold Collections
Hi Rita, thank you so much for your review. We are delighted to see your positive feedback. Best wishes, Madeleine.
As always items despatched promptly…
As always items despatched promptly with minimum packaging.
7 July 2025
Reply from Cotswold Collections
Hi Judy, thank you for your lovely review. We're so pleased to hear that you are delighted with your recent experience with Cotswold Collections. Best wishes, Madeleine.
Excellent
I have always had an excellent experience with this company. Good quality items. Good fast service.
8 July 2025
Reply from Cotswold Collections
Hi Phyllis, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Reply from Cotswold Collections
Hi Margaret, thank you so much for taking the time to give us your review, we are delighted to hear that you were happy with our service. Best wishes, Madeleine.
Confident when ordering from Cotswold
I always feel quite confident when ordering from Cotswold. Simple to order, quick delivery and I really like the quality of the clothes. Also returns are straightforward.
8 July 2025
Reply from Cotswold Collections
Hi Anne, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
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