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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional service and high quality of the products. Customers frequently highlight the staff, especially the delivery teams, for being professional, helpful, polite, and efficient, often going above and beyond to assist with furniture placement and assembly. Many appreciate the clear communication regarding delivery times and the care taken with their property, including removing packaging and even old furniture. The furniture itself is consistently described as beautiful, well-built, and of excellent quality, with many customers expressing delight with their purchases. However, some customers experienced issues with order fulfillment, including manufacturing errors leading to color discrepancies and unexpected delivery postponements without apology or compensation.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, efficiency, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the politeness, efficiency, and... See more

Product

Clients share positive opinions on product quality, with many reviewers describing items as beautifully made,... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and faultless from... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fantastic service from your delivery drivers - Gary and Jake. Nothing was too much trouble for these two lads. Tight corners, two flights of stairs and tight turns - but they managed with a smi... See more

Rated 5 out of 5 stars

Beautiful well built furniture. We ordered a Camille table with 4 lime wash oak rattan back chairs which now look lovely in our newly renovated kitchen. Thanks to Matt and Earle who delivered and pu... See more

Rated 5 out of 5 stars

I ordered my furniture from the Bath Cotswold store - staff were fantastic and Lily was wonderful and ironed out all the problems and concerns we had. On the day of our delivery the two men, Earle and... See more

Rated 5 out of 5 stars

Having ordered two bedside tables, one of them arrived damaged. Cotswold arranged a replacement immediately and it was delivered within a week. The two delivery guys, Bernard and Aro, were extremely h... See more


4.7

Excellent

TrustScore 4.5 out of 5

78 reviews

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4.7

All reviews

(78)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New pantry, no mess!

Bought a new single pantry from the shop in Godalming, beautiful store and very helpful staff. Was delivered to the door of my 2nd floor flat by 2 helpful gents, Morgan & Tyrell, who set everything up quickly and easily ready to go! Have already started stocking shelves & cleared the clutter from my countertops, thank you!

10 March 2026
Unprompted review
Rated 4 out of 5 stars

Ordered a sofa from Cotswold Co

Ordered a sofa from Cotswold Co, took forever to arrive (about 3 months) and despite being told it had arrived from the factory, was then given contradicting advice to say it hadn’t arrived and the delivery date had to be postponed. No apology or reduction made to the delivery fee already paid... Sofa was eventually delivered by two nice chaps Asher & Richard who very carefully placed it in our front room. The sofa is lovely quality but I felt underwhelmed by the shopping experience and time it took to arrive.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

That's what I call top service throughout.

I cannot speak too highly about the service I received from The Cotswold Company from going to the show rooms and making our choice, the delivery and finally the comfort of the two sofas we purchased. All accomplished with absolute professionalism. A special mention for Earle and Mark the cheeky chappies who did the delivery. They were both extremely helpful and nothing was too much trouble, service with a smile.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

What a fantastic service from your…

What a fantastic service from your delivery drivers - Gary and Jake. Nothing was too much trouble for these two lads. Tight corners, two flights of stairs and tight turns - but they managed with a smile on their faces and positive attitudes - would give more stars if I could (0rder number 6503479) they deserve a bonus 😊

5 March 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a "Osbourne" 2 seater sofa…

I ordered a "Osbourne" 2 seater sofa upholstery in "Rustic Weave".I am absolutely delighted very comfortable, sophisticated smart sofa.
Thankyou to Sam and Tristan who delivered they were very friendly and proffesional.
Thankyou to Silyva in Knutsford shop for all her proffesional advice whilst choosing the sofa.

4 March 2026
Unprompted review
Rated 2 out of 5 stars

Non existent customer service.

Received my Notgrove sideboard 17 days ago, which looks lovely and the delivery was good, however the key will not open the doors and I am unable to get into the sideboard. I immediately reported this to Cotswold customer service by e mail, but despite this and a follow up e mail 11 days later, I still have had no response. Dreadful customer service and I am minded to start proceedings with my credit card supplier for a refund on the grounds the item is not fit for purpose

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Delivery

Just had a delivery of a chest of draws from the Cotswolds Co. by two of their operatives Abel and Andrew. Both very polite, professional, careful and considerate.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Lovely mattress

Lovely mattress, quick delivery and good communication from Cotswold company.Matt and Earle were friendly and efficient on delivery day and rang me to let me know they were an hour away.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service all round

My order for a table ,chairs and sideboardwas expedited quickly and arrived on time.
The delivery drivers M.Kyle and J.Kyle were very efficient and helpful beyond their remit.They removed the legs of my old table in order to get it out of the kitchen, and placed it in the hallway for collection.
This was a great help and I am very grateful to them.
The furniture was assembled and the packing all removed. Great job! Order no. 6528533

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Had delivery of our sofa today

Had delivery of our sofa today. The delivery chaps Asher and Richard were so very helpful, both a credit to your company 👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻

4 February 2026
Unprompted review
Rated 5 out of 5 stars

K Perry

Joey & Ant delivered and assembled our dining table and chairs. They took the time to show me how the table extended unlock and lock keeping it secure.
Very professional, polite and smartly turned out, thank you.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

We had a big delivery arrive today containing many items. The delivery guys Rich and Brian were brilliant. Super friendly and took great care when carrying the furniture upstairs. Thank you 😊

Order ref: 6509353

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful well built furniture

Beautiful well built furniture. We ordered a Camille table with 4 lime wash oak rattan back chairs which now look lovely in our newly renovated kitchen.
Thanks to Matt and Earle who delivered and put it together for us.
Highly recommend.

21 January 2026
Unprompted review

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