I had a problem with the seat and hood on my buggy, but within just a couple of hours my issue was completely resolved. I honestly have no complaints. The customer service was outstanding—quick, pro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered the stroller on Wednesday afternoon and it was here ( in Ireland) by Saturday. Excellent stroller quality we are very impressed. It was a bit of a risk ordering without seeing it but we weren'... See more
Company replied
Recently bought a giggle 4 bundle for my now 6 week old, I noticed a thud when rolling the buggy today, to find a small buckle in the front tyre. I immediately contacted support and without even askin... See more
Company replied
Fast and reliable response on issues brought forward. An A1 customer service team. In regards to the product, we have been using our Cosatto Supa stroller for four years now and cannot fault it. Ou... See more
Company replied
Company details
Written by the company
Cosatto make thoughtful, friendly, prams & travel systems, bundles, car seats, highchairs and more with colourful designs and patterns babies love.
Contact info
Bentinck Street, BL4 7EP, United Kingdom
- cuddle@cosatto.com
- cosatto.ie
4.5
Excellent
438 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very fast delivery and very comfortable stroller
very fast delivery! The stroller is beautiful and functional, very convenient for our child!!!
17 April 2024
Reply from Cosatto Ireland
Hi Anastasiia,
thanks for your coment. We are pleased the service was up to expectations and your happy with your purchase, Team Cosatto
Loved how easy the pram was to…
Loved how easy the pram was to assemble! The delivery was so so quick as well!
The pram itself is just amazing. So lightweight, so durable
26 March 2024
Reply from Cosatto Ireland
Hi Ava! thanks for your coment. We are pleased the service was up to expectations and your happy with your purchase, Team Cosatto 🌈
Amazing customer service
Such a lovely people in customer service, thank you so much for replying to my question and resolving the issue u had with hood on my boogy
5 April 2024
Reply from Cosatto Ireland
Thank you Angelika for sharing your feedback with us.
Our customer service is here to help and they love doing it, happy to hear your issue was sorted in the quickest possible time.
Thank you for having Cosatto 🌈
Reply from Cosatto Ireland
Thank you for taking the time to leave your review. We are happy to hear you had a great Cosatto experience. hope you enjoy it 🌈
Wonderful experience, highly recommend
The car seat is really really good quality, and I absolutely love the design on it. Cosatto delivered it on time, gave me a discount, and even made the entire process easy by giving all relevant information. Absolutely loved the experience!
19 March 2024
Reply from Cosatto Ireland
Thank you for taking the time to leave your review. We are happy to hear you had a great Cosatto experience. hope you enjoy it 🌈
Wonderful and easy experience
Wonderful and easy experience from start to finish, delighted with the delivered product!
5 February 2024
Reply from Cosatto Ireland
Thank you for taking the time to leave your review. We are happy to hear you had a great Cosatto experience. hope you enjoy it 🌈
Lovely design but not a great fit for…
Lovely design but not a great fit for Audi it’s too bulky to swing around freely. Disappointed
9 February 2024
Reply from Cosatto Ireland
Hello, thank you for review, we are sorry to hear that its too bulky for your car, we advise to do a physical fit check once received to see if all the features can be used and that you are happy with it.
Please feel free to contact our customer service team If there is anything you would like to query with us
Reply from Cosatto Ireland
Thank you for taking the time to leave your feedback, Team Cosatto
Very slow delivery
Very slow delivery, no response to query. Emailed after 18 days asking fir an update for delivery as website says 3 days. Automated response then nothing. Item arrived, well packaged, lovely quality and sturdy. Easy to assemble. Just be prepared to wait!
29 January 2024
Reply from Cosatto Ireland
Thanks for your comment. Our standard response time can be up to 3 business days, that is, not counting holidays or weekends depending on the volume of work.
We are glad to know that you have already received it and we hope you enjoy it.
thank you for buying Cosatto 🌈
Lovely product efficient delivery…
Lovely product efficient delivery service a little bit expensive but I suppose u get what u pay for
10 January 2024
Reply from Cosatto Ireland
Thank you for taking the time to leave your feedback, Team Cosatto
Delivery time exceptional
Delivery time exceptional, emails regarding delivery,instant. Pram/pushchair excellent, every detail well manufactured, so easy to put together, such a strong sturdy frame colours so vivid, I can't wait to give it to my daughter
8 January 2024
Reply from Cosatto Ireland
Thank you for taking the time to leave your review, Team Cosatto
A very reliable and trustworthy brand…
A very reliable and trustworthy brand to purchase from .
22 January 2024
Reply from Cosatto Ireland
Thank you for taking the time to leave your review, Team Cosatto
Love my new buggy
Love my new buggy, delivery was fast (about 3 days) to Ireland, delighted overall.
22 January 2024
Reply from Cosatto Ireland
Thank you for taking the time to leave your review, Team Cosatto
Supa 3 stroller (dragon kingdom)
Bought the Supa 3 dragon kingdom stroller in the January sale to replace a normal carrycot style pram and I am very happy with it. I have a 4 week old and it lays flat enough for him, he was very happy and comfortable in it. The stroller is a little narrower than it appears in photos but this makes it easier to manoeuvre particularly in shops, and there is plenty of room for baby. It is a very smooth roll and easy to fold/unfold. It is also very compact and easy to store when folded.
The only thing I am not totally happy with is that the basket underneath isn't really accessible from the top when the stroller is laid flat, such as for a newborn. Although it does have a side access zip there's no structure to the basket which makes it fiddly to try to use and open/close. It may also be good in future if the handles were height adjustable, but they suit me fine at 5"4.
10 January 2024
Reply from Cosatto Ireland
Thank you, for your detailed feedback. Really pleased to see the Supa is working well for you
Team Cosatto
5 star products 😁👍
4 January 2024
Reply from Cosatto Ireland
Thank you for taking the time to leave your review, Team Cosatto
Order was delivered on time as promised…
Order was delivered on time as promised and no damage to package excellent...
11 December 2023
Reply from Cosatto Ireland
Thank you for taking the time to leave your review, Team Cosatto
Great products great service!!
Great products great service!!! Love Cosatto for years now🥰❤️
12 December 2023
Reply from Cosatto Ireland
Thank you for this review Sabrina, we are happy to hear you had a good experience with us, hope you enjoy your new Cosatto highchair 🥰
The straps keep opening and coming out…
The straps keep opening and coming out it’s very hard to get a child strapped into with this problem
8 December 2023
Reply from Cosatto Ireland
Thank you for taking the time to write this review,
The harness remains attached to the buckle, completely supporting the little one. Please, feel free to contact our customer service team if you have any questions regarding your stroller.
Great product.
It's the perfect highchair for my baby and a great investment. Highly recommended.
22 November 2023
Reply from Cosatto Ireland
Hi Ionela, thank you for taking the time to leave a review. Team Cosatto
Reply from Cosatto Ireland
Thank you for taking the time to leave your review, Team Cosatto
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.