Hibu Reviews 

581
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, most reviewers were unhappy with their experience overall. Many people found the service unprofessional, disorganized, and lacking accountability, often feeling that promises made during sales were not delivered. Customers frequently reported issues with their websites, describing them as unattractive or even being left incomplete after initial work. There were also significant concerns regarding marketing effectiveness, with many experiencing dwindling leads, no return on investment, or misleading performance metrics. Reviewers often struggled with poor communication, finding representatives difficult to reach and customer service unhelpful, with some reporting being billed for services not provided or for websites they believed were free. However, some customers also noted positive interactions with individual representatives, describing them as helpful, responsive, and professional, which sometimes led to improved online visibility, increased customer inquiries, and effective website setup.

What people talk about most

Service

Reviewers mention negative feedback about service, with many expressing that it was the most horrible... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising individual account managers... See more

Marketing

Clients share ambiguous opinions on marketing, with some reviewers reporting an increase in calls and Google... See more

Customer service

People report ambiguous experiences with customer service, with some customers praising the helpfulness and... See more

Website

Reviewers highlight ambiguous aspects of website experiences, with some customers praising the support team... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I'm very frustrated because I tried to cancel a year ago because I was not getting any new business from the Website that they created for my Etsy business, but they play tricks with you and never ac... See more

Rated 1 out of 5 stars

Before they started working on our site. We got a verbal agreement that we wouldn’t work with any marketing agency if we didn’t fully own the website we didn’t renew. Once they did a poor job on seo a... See more

Company replied

Rated 1 out of 5 stars

Absolutely terrible experience with Hibu. Our rep completely stopped responding — we’ve called, texted, and emailed with no reply. They failed to transfer our website in time, which left our b... See more

Rated 1 out of 5 stars

WARNING! Do not use this company, they use deceptive practices and lie to you in order to make sales. On top of that they sell low quality websites that are cheap and put together using AI. Do no... See more


Company details

  1. Media & Publishing

Written by the company

A leading provider of technology-driven digital marketing solutions to local businesses across the US, Hibu Inc. provides an integrated digital marketing solution that includes reviews, websites, SEO, omnichannel marketing, automated email and text marketing, and more—all from One Platform, One Provider. Trusted by tens of thousands of small and medium-sized business owners because of their extensive professional expertise and experience, Hibu helps their clients efficiently manage and continuously engage with prospects, generate valuable leads, and turn those leads into customers that keep coming back. Hibu is a Meta Marketing Partner, Google Partner, Amazon Ads Partner, and Microsoft Advertising Elite Partner. To read Hibu reviews and learn more, visit http://hibu.com.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

581 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 2 weeks

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2.7

All reviews

(581)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Big Believer in Hibu

I Choose Hibu to design a website and manage the digital marketing because I live and breath the positive results of Hibu helping local businesses everyday. As a Digital Account Executive for Hibu I know the difference it makes and the competitive advanage Hibu delivers.

15 June 2020
Unprompted review
Rated 5 out of 5 stars

Stephen Carroll from Hibu

My representative from hibu named Stephen Carroll has made working with hibu a very excellent and easy process. He is made working with the Hibu company very easy and also has made me aware of all of the different services that they offer, so that I was able to figure out which ones would work out best for me. He also made certain recommendations that worked out awesome. In addition to that Steve keeps on top of my account and lets me know how things are going and make sure everything continues to go smoothly. I cannot say enough good things about my representative Stephen Carroll he's been instrumental in helping me to connect with hibu and have a great working relationship with that company

23 May 2020
Unprompted review
Rated 5 out of 5 stars

Professional

I have had several different companies help me with internet advertising and so far LeeAnn with Hibu has been the best. She answers my questions promptly and has increased my business. Highly recommended.

19 May 2020
Unprompted review
Rated 1 out of 5 stars

Lies decit and dishonesty tha's Yell for you

I posted an extremely negative review about Yell on here as their service was just so bad and has caused us a business huge issues and costs.

Yell responded by reporting us to Trust Pilot and saying that we were not customers.

CAN YOU BELIEVE IT!!!!!!

We supplied our full account details to trust pilot who have now reinstated the review.

THIS COMPANY IS DECITFUL DUPLICITOUS AND UNDERAHND

AVOID AT ALL COSTS

8 May 2020
Unprompted review
Rated 1 out of 5 stars

Hibu Spammers

Have never done any business with them, nor will I since they decided to Spam me. I can guarantee if they are spamming me at the address the did, they ARE Spamming for YOU if you are their customer. Do you really want to be associated with spamming?

29 April 2020
Unprompted review
Rated 1 out of 5 stars

Dishonest company

All they are going to do is pull money out of your account with no results. Don’t fall for the salespersons promises they are worthless when you try to cancel for no performance. You will not get more business from them and the work they do( which is very little), you will just see your bank account get drained. When you try to cancel they just keep pulling it out of your account.

10 April 2020
Unprompted review
Rated 1 out of 5 stars

Stay away

Stay away! Hibu is bad news. I entered into a contract with Hibu to run a social/ web campaign but within a few days I quickly learned I didn't want to do business with the individual I was working with. I requested a refund and was given that refund. I was contacted back by a team member of Hibu and they assured me they could do better. I decided to give them a second chance but didn't enter into another contract with them. Hibu did some mock ups of ads but i never approved any work they had completed because it didn't meet standards for my company. A few months later I received an email stating my promotion had gone live. I quickly told them to pull any ad campaigns because I had not authorized any ads. I blocked access to all social accounts by Hibu and I still received bills for social campaigns that could of never been run. I have turned this over to the Attorney General for fraud.
Be careful with Hibu!

9 April 2020
Unprompted review
Rated 1 out of 5 stars

Results were horrible

Results were horrible. Sales rep stopped responding to requests to change the ads or cancel account. Notification was given 30 days in advance to cancel and they still continued to charge my credit card. Place ads myself on FB and Google resulted in higher responses. Hibu just steals your money and offers poor results.

3 April 2020
Unprompted review
Rated 1 out of 5 stars

Unauthorized automated payments and Poor services rendered

After trying out Hibu services for a month. Hibu tried to extend their services automatically another month. Even after I explained to them again that I have no interest in continuing. This company is continued to force a second payment. Even now they are still pursuing to force a second month of payment.

This company service is overall poor, if not fraudulent. There was no sign of proof that this company actually delivered the services that were purchased. they couldn't send me a link to my ads posted outside of there website. They claim they make videos. But all they did was put up a 30-second video from some pics online and generic music..

Finally be very careful with this company. Hibu is the mother company. They do not advertise under this name. I didnt find countless complaints similar to mines till after.

2 April 2020
Unprompted review
Rated 1 out of 5 stars

Interviewed for an inside sales position... be carful using them, they showed their sales people’s true colors

Be careful buying from them. They showed their sales teams true colors.

I Interviewed for an inside sales position at Hibu in Cedar Rapids, IA a few years ago. Left the interview shaking and in tears. The interviewer asked me questions about sales experience and I didn't have anything except selling ad space for the year book in high school. They asked me questions about that and the friend I went business to business selling with and my morals ie. Would you throw that friends under the bus or take something away from them just to get ahead of them in sales type questions. Basically all along those lines and I answered no, I wouldn't purposely hurt anyone and believe in teamwork to achieve goals. Wrong answer. They said they needed someone with that drive to get ahead and do anything to come up on top.

Ok. Guess my morals were to good to work there in hard sales. They wanted more cut throat willing to do anything to make a buck for themselves type people. They could have just ended the interview there but they wanted to prove a point to me.

The end of the interview they asked me if I had any kids and I answered I had a 2 year old boy. Then they asked if he's gravitated to anything and I answered he loves to play with balls .

They went into a speech about how people are predisposed to do certain things and since my toddler is obsessed with balls he will be good at sports and not the arts and tied that to how im not predisposed to work there after years of bartending and cahsiering, I'm a customer service person. Apparently what you like when youre as young as 2 and what you choose to do for your first jobs after graduating decide your whole future and you cant change.

What they didn't know was a couple weeks before that my son was diagnosed with Marfan Syndrome. He will never be able to play sports or even catch with other kids because getting hit in the chest can cause an Aortic Aneurysm. He will never be able to run the way kids in sports do because it would collapse a lung. He will never never able to play a wind instrument due the risk of collapsing a lung. He can't even drink caffeinated drinks or high sodium items because it could cause an anuerysm or other heart complications. His lenses in his eyes are detached and when he's older he will need surgery to replace them and may even need a heart transplant by his teens.

Asking me about kids before ending the job interview then telling me because my 2 year old likes to roll balls his future is already set and that's what he's predisposed to do and won't have what it takes to do anything else with his life was completely inappropriate...even if they didn't know about his condition that would literally kill him if he did what they say he's meant to do... was so inappropriate. I saw red and was shaking.

They ended that speech by saying "at least you know leaving here your not cut out for this and don't have to waste time waiting for a call from us" with a polite smile like they actually helped me by doing that. I'd have rather just been flat out told I'm not a good fit or hell even just sent on my way and not called.

The only reason to do that was to get off on knocking my low class retail self down a peg and prove/brag about what (cut throat) born to sell people their sales team was.

To this day I still preach against that company and see red every time. If that's how they act in an interview and openly admit to looking for slimy people that will hurt others to get commissions imagine what they are willing to do to customers.

I did go on to get my insurance license and other sales positions and put my resume online and I still get indeed messages saying they are impressed with my sales resume and I'd be a good fit and that they'd like to bring me in for an interview so apparently they don't remember green to the scene me trying to get my first sales job or pay attention to who they send generic messages to, but I sure remember them like it was yesterday.

1 April 2020
Unprompted review

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