The Cornish Seaweed Bath Company Reviews 2,594

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,311 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the products, frequently highlighting their excellent quality and effectiveness. Many people praise the shampoo and conditioner for improving hair health, making it softer, shinier, and reducing hair loss. The customer service is also consistently described as very good, with prompt and helpful responses to inquiries and issues. Reviewers appreciate the overall user experience, including the ease of ordering and the pleasant aromas of the products. However, some customers also noted issues with customer service, mentioning slow response times or difficulties with the ordering system. A few people found certain products, like the conditioner, to be too thick, making them difficult to dispense without a pump. Additionally, a small number of reviewers experienced dryness or irritation with some hair products, or found certain balms ineffective for eczema.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the products for... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are delighted with the products, noting... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the exceptional and... See more

Order

Consumers find the ordering process to be largely positive, with many praising the speed of delivery and the... See more

User experience

People report positive experiences with the user experience. Many customers appreciate the detailed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m absolutely blown away by this product. As a menopausal woman, I’ve struggled with hair that felt dry, dull, and was shedding far more than I was comfortable with. Since switching to the Cornish... See more

Company replied

Rated 5 out of 5 stars

I've only used the shampoo and conditioner twice but my usually tangled, over processed tinted hair is already feeling nourished and bouncy. It's easier to comb through and actually moves rather than... See more

Company replied

Rated 5 out of 5 stars

My go to people! Started using Super Nutrient Oil on my face, under my moisturiser; it amazing, I’m 71 with eczema prone sensitive skin and scalp and their products are so great for me, all over. I te... See more

Company replied

Rated 5 out of 5 stars

I have used many purple shampoos over the years but have never felt compelled to write a review - until now - this product is excellent- lovely shampoo with a nice clean aroma . After using it just o... See more

Company replied


Company details

  1. Cosmetics Store
  2. Cosmetic Products Manufacturer
  3. Cosmetics Industry
  4. Cosmetics Wholesaler
  5. Toiletries Store

Written by the company

We a small company based in West Cornwall. We create completely natural skincare using sustainably harvested Cornish seaweeds.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

I tried so hard with this product

I really wanted it to be the answer. Having suffered hair loss. And stabilized i was looking for a good shampoo and conditioner. I bought the Shampoo, conditioner and the mouse. The shampoo caused excessive oily hair, I was advised by the company to persevere, I did, for months and months. Then they advised that I needed to buy their detox shampoo. I'd already invested a lot of time and money, so in a desperate attempt to make it work, I bought it, but absolutely no improvement, when I attempted to revert back to the shampoo, It had the effect of someone pouring dirty greasy oil into my hair.And caused my scalp to itch. The mouse was a waste of money too, leaving hair stiff and brittle. The conditioner I dared not to use on top of the grease from the shampoo.
The company seemed quite arrogant that I should dare to disagree with their claims for their product. And when I reached out with a longer letter, pleading for guidance on use of their product, (which they kept saying I would adapt to), explaining what was occuring, they ignored me.
Cost! so much money and they're still sitting in the cupboard.
Oh this was on top of the products they sent in leaking containers, which had to be replaced. The tin bottles sounds eco, but you'll never get those tin lids back on once removed! and they get damaged and dented so easy. Extremely disappointing experience. The fact you have to buy a detox shampoo at extra cost, to use the main shampoo, that they do not warn you about, and yet it still it doesnt work, is very poor. The products I used before commencing use of this shampoo, was toxin free, so there could not have been a toxin build up in my hair, as they claim. The most complicated and poor experience of any product I've ever used. Except the smell, which was very pleasent.

21 May 2025
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hello Wendy,

Thank you for sharing your experience with us and I am very sorry to hear that our products didn't work out for you.

I checked your correspondence with our support and I can see that Kerrie has been guiding you on your haircare journey. Your last conversation was just before Christmas 12/24 where she gave you recommendations on how to use our haircare with the detox shampoo. She also offered a refund in case the routine wouldn't work for you.

We never heard back from you again and we thought it had worked out for you finally.

So sorry that this isn't the case and we were really rooting for you. Our refund guarantee is up to 60 days but I know that this has long been overdue. Could you please send us an email at victoria@cornishseaweedbath.co.uk? We'd love to look into this further and find a way to arrange a refund for you. :)


Best wishes
Ellie

Rated 5 out of 5 stars

I love their renewal bi-active…

I love their renewal bi-active moisturiser. It is a rich cream that soaks into your skin leaving it feeling soft and hydrated all day. It is yellow in colour and full of natural ingrediants that are good for your skin.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

After trying every shampoo and…

After trying every shampoo and conditioner on the market and washing my hair just about every other day I tried Cornish Seaweed and the difference is amazing. I can go at least 4 days now before washing. My hair is thin and fine and I have to say it’s never felt so soft and silky.
Love this product and it’s worth every penny

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Love there products

Love there products, first bought the balm which is so good for very dry skin ie around nails but I used it on my feet and put socks on, for an overnight treatment! Shampoo and conditioner were my next purchase I have used it twice now, leaving my hair soft and bouncy, really love and will definitely carry on!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Brought as a birthday gift for my…

Brought as a birthday gift for my daughter she suffers
With scalp psoriasis’s she said it hasn’t caused to much itching which for her is a relief they included there face cream it is a huge hit no break outs to her face thank
THANK YOU FOR SUCH WONDERFUL PRODUCTS AND AMAZING CUSTOMER SERVICE .

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Customer care

Fantastic products and fantastic customer care. I was missing an item to which they responded immediately. I received my item in a matter of day. Really lovely people. Will certainly shop here again.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Wish I had tried these products before

Wish I had tried these products before. Have been left disappointed in other shampoo’s and conditioners claiming to help with fine fragile hair. It was actually trust pilot reviews being so positive that I thought I should give this company a try. Have only used a few times but already my hair feels smoother and more manageable. The products are high quality and look good in my bathroom ( very pretty packaging) Very impressed with follow up emails about the product you order & I have gone on to purchase more products in the range. I highly recommend them for any women especially peri menopausal. 100% value for money

17 May 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Elizabeth 💚 We’re delighted you decided to give us a try and even happier to hear your hair already feels smoother and more manageable. It’s wonderful that you’re enjoying the products, packaging and follow-up support too. Thank you for such a thoughtful recommendation for peri-menopausal women 😊

Rated 1 out of 5 stars

Product was bad enough but the support for returns and refunds are appalling

well what can i say but i am so disappointed not just in the product but in the company as well.
I bought the purple range (really blue) and the super nutrient. I did the tester and reviewed as i was going and the only result i got was very oily hair and an allergic reaction, i have tried to reach out them twice but i can see from the response of the reviews that the back log of responses it going to take a while. I have reported this to Paypal.
Product was bad enough but the support for returns and refunds are appalling

3 May 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hello Jo,

We're so sorry to hear that you were disappointed with the products. We do have a backlog in our emails and our team is trying to work on it as fast as we can. We are also adding more people that we're currently training to help with the backlog. Hopefully with this, we'll be able to clear our tickets soon.

You've mentioned reaching out to PayPal for a refund. If there's anything that we can help you further, feel free to reach out to our escalation manager, Victoria via her email, victoria@cornishseaweedbath.co.uk.

We wish you all the best in your haircare journey.


Best wishes
Ellie
CS Team Manager

Rated 5 out of 5 stars

Highly recommend

Beautiful products that work well on my bleached blond hair I’m very happy with them

16 May 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Elaine 💚 We’re so pleased the products are working beautifully for your bleached blonde hair and that you’re enjoying the results 😊

Rated 5 out of 5 stars

Excellent products

Best purple shampoo and conditioner I've ever had. no more purple hands and the smell is amazing. My hair felt soft and nourished .
My purchase arrived quickly and was well packed. Communication was very good.
All in all ,a great company and i shall purchase more products in the future.

1 May 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Judith 💚 We’re delighted the Purple Shampoo and Conditioner have been such a success for you — especially with no purple-stained hands! Lovely to hear your hair feels soft and nourished too. We really appreciate your kind words about the service and packaging 😊

Rated 5 out of 5 stars

The products are really lovely

The products are really lovely, delivery was superfast which was a lovely bonus.
I will certainly be buying more products as they do what they say they are going to do.😊

9 May 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Ruth 💚 We’re so pleased you’re loving the products and that they arrived quickly for you. Wonderful to hear they’re delivering the results you hoped for 😊

Rated 5 out of 5 stars

My go to people

My go to people! Started using Super Nutrient Oil on my face, under my moisturiser; it amazing, I’m 71 with eczema prone sensitive skin and scalp and their products are so great for me, all over. I tell everyone!

15 May 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Lucy 💚 We’re delighted the Super Nutrient Facial Oil is working so beautifully for your sensitive, eczema-prone skin and scalp. Hearing you recommend us to others means the world to us 😊

Rated 5 out of 5 stars

Great All Round

Have always received quick delivery of products and there are plenty of offers too. I love the fact that the products are not full of harsh chemicals.
I wasn't sure at first but it takes a while for your hair to 'detox' from other products. I highly recommend.

1 May 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you 💚 We’re so pleased you’ve had such a positive experience with both the products and service. You’re absolutely right that natural haircare can take a little adjustment at first, and we’re delighted you persevered and saw the benefits 😊

Rated 5 out of 5 stars

Best products I’ve tried and I’ve tried loads!

It really works!
My dog was very uncomfortable and had red ears, I tried this out of desperation as he can’t have a lot of supplements due to a strict diet and I’m so happy I took a chance as the results have been great. After Literally 2 days he stopped shaking his head and his redness disappeared. The bottle is very small but it has lasted well as it doesn’t take a lot of it to work. I would definitely recommend it. Packaging is nice, it smells lovely and service from this company was quick and efficient.
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Review collected from invite

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Marilyn R.
Verified
United Kingdom United Kingdom
1h ago
About The Hair Detox Set
Turned my hair loss around.
It has taken quite a few weeks but my hair loss is now minimal. I do believe I can see some regrowth at the front so I will be keeping an eye on this and looking after it....
Review collected from invite

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Ange D.
United Kingdom United Kingdom
2h ago
About The Cornish Seaweed Bath Co.
I have purchased various CS products over the last few weeks and I cannot fault any of them. I have very sensitive skin and none have caused any irritation or reaction. I have tried mountains of other brands over the years and this brand is by far my favourite. Thank you to Hannah & Richard

14 May 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Angela 💚 We’re delighted the ear oil helped your dog so quickly and brought them some comfort. Lovely to hear you were pleased with the packaging, scent and service too 😊

Rated 5 out of 5 stars

Halted my hair loss.

At 73 my hair had become thin and the loss was frightening. I had seen the advertisements and thought it too expensive as I am on the State pension but I did buy the shampoo and conditioner and I am so glad I did because after several weeks the hair loss is now minimal. The people at Cornish Seaweed sent me emails detailing how to use the products and keeping me informed and appraised of others that might help.
For myself I am satsfied with the halt of the loss and look forward to the new hair growth that has appeared above my forehead.

14 May 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Marilyn 💚 We’re so pleased to hear your hair loss has reduced and that you’re beginning to notice regrowth too. It means a great deal to know the products and support emails have helped you through the process. Wishing you continued progress on your hair journey 😊

Rated 5 out of 5 stars

Should have got this product before!

Should have got this product before! My hair was dry, thinning, dull and just manky. After the first use I was impressed, my hair was hydrated and looked thicker, after almost four weeks on my hair is still hydrated, looks shinny and definitely looks thicker, less breakage and after each wash it smells lovely and fresh. You definitely get what you pay for and if you allow longer time between washes you'll see better results. Won't be changing my shampoo and conditioner for a good while.

14 May 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Kathy 💚 We’re delighted your hair is now feeling hydrated, shinier and fuller after just a few weeks. It’s wonderful to hear you’re seeing less breakage too — and thank you for sharing your helpful tip about spacing washes further apart 😊

Rated 5 out of 5 stars

This company saved my hair!

This company saved my hair!! After using both the shampoo and conditioner since January this year. My hair has started to grow back (fell out between June2025-December 2025), it looks more healthier, has a beautiful shine, and it feels alive. Thank you so much The Cornish Seaweed Bath Co 😊

14 May 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Caroline 💚 We’re incredibly happy to hear your hair is growing back healthier and shinier again. Knowing the products helped restore your confidence means the world to us 😊

Rated 5 out of 5 stars

Great product

I am using the shampoo for 2 weeks now and I can say that I feel the difference. My hair is less greasy and looks healthy. I am very happy with it. Thank you

13 May 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Ioana 💚 We’re so pleased your hair is already feeling healthier and less greasy after just two weeks. Lovely to hear you’re enjoying the results 😊

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