All staff and trainers (we had Luke and Louis) were super approachable and helpful throughout the course delivery. The PowerPoint had mixed media which helps to keep you hooked in. You were able to as... See more
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Review summary
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Reviews shaping this summary
I am a commercial drone operator. I had (what I thought) a technical issue with my Matrice 4E Enterprise. Following an email Tom from Coptrz called me and within 2 minutes talked me through both m... See more
Company replied
I've recently had two UAVs in for investigation of a fault. On Both occasions, Tom Barnes in the technical department has been quick to inform on receipt of UAV, updates on fault finding and follow... See more
Company replied
Practical assessment was cancelled twice due to weather. Was rescheduled quickly and plenty of time was given beforehand when it had been cancelled. Turned up to my flight assessment, and Louis w... See more
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Company details
Written by the company
Coptrz is the UK’s leading drone solutions provider, helping organisations and individuals unlock the full potential of drone technology. Based in Leeds, West Yorkshire, Coptrz delivers complete expertise across hardware, software, and training to ensure customers operate safely, efficiently, and compliantly. Trusted by more than 12,000 drone operators, Coptrz partners with leading global brands including DJI, Parrot, Wingtra, and Flyability to supply advanced drones and payloads for industries such as public safety, surveying, inspection, and creative media. The company also offers industry-recognised training through Coptrz Academy, covering A2 CofC, GVC, and specialist commercial certifications. Driven by innovation and customer success, Coptrz is transforming how drones are used across the UK. From hobbyists capturing stunning aerial footage to businesses improving their workflows with UAV data, Coptrz provides expert advice, ongoing support, and tailored solutions to suit every operator. With a dedicated team of drone specialists, next-day UK delivery, and a mission to make drones accessible to everyone, Coptrz is the trusted partner for all drone needs, helping you fly smarter, safer, and further.
Contact info
3 South Parade, LS1 5QX, Leeds, United Kingdom
- 0330 111 7177
- services@coptrz.com
- coptrz.com
4.8
Excellent
379 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Emmersive, Comprehensive and Friendly Drone Trainers/Training
Lots of recap sessions after each training module to guarantee the embedding of the concepts being taught. Lots of opportunity to ask questions, non of which was regarded as silly. Luke was a highly knowlegeable, friendly, patient, attentive and very helpful trainer, who I know went above and beyond his remit with one of our number's logistics, picking him up and shuttling him to the practical training/assessment ground. Lunch provided during the training was nice... Joel the assessor was friendly, patient and attentive. I would gladly recommend Coptrz to anyone interested in drone training
3 March 2026
Unprompted review
Reply from Coptrz
Thank you for such a detailed and thoughtful review—we really appreciate you taking the time to share your experience.
It’s fantastic to hear that the structure of the course, particularly the recap sessions and open environment for questions, helped support your learning. Creating a space where everyone feels comfortable and confident to engage is something we place a lot of importance on.
We’re especially pleased to hear your feedback about Luke and Joel. Luke’s commitment to going above and beyond, both in training delivery and supporting learners outside of the classroom, is exactly what we strive for, and it’s great to see that recognised. Likewise, it’s brilliant to know that Joel made the assessment experience positive and supportive.
We’re also glad you enjoyed the catering—always an important part of the day!
Course booking options help.
Tom Gibbings and Jay Jones of COPTRZ have gone over and above to help me book the correct course and getting it all sorted.
9 March 2026
Reply from Coptrz
We’re delighted to hear that Tom Gibbings and Jay Jones went above and beyond to support you in booking the right course and getting everything organised smoothly. Providing clear guidance and a seamless experience is exactly what we aim for.
Great customer service
Very grateful to Coptrz and Tom Bailey in particular for speedily facilitating the repair of my drone. I was back flying in little under a week and Tom kindly navigated the repair through the manufacturer’s insurance cover.
Many Thanks. Highly recommended!
13 March 2026
Unprompted review
Reply from Coptrz
Thank you very much for your kind words and for taking the time to share your experience.
We’re delighted to hear that Tom was able to support you through the repair process and get you back up and flying so quickly.
Warranty Repair
Dealing with Tom at Coptrz has been an absolute pleasure. We have received outstanding support and prompt resolution to our technical repair issue. Thanks Coptrz!
13 March 2026
Unprompted review
Reply from Coptrz
We’re really pleased to hear about your positive experience—thank you for taking the time to share this feedback.
It’s great to know that Tom was able to provide outstanding support and resolve your repair issue promptly. Delivering efficient, high-quality service is exactly what we strive for, so this is fantastic to hear.
Reply from Coptrz
Thanks for the review!
Louis was epic
Louis was a great GVC practical examiner. Expectations were set well, gave clear instructions, made you feel at ease, and was skilled at giving feedback. Thanks again Louis!
19 February 2026
Unprompted review
Reply from Coptrz
Thank you for the fantastic feedback.
It’s great to hear that Louis delivered such a positive GVC practical assessment experience. Setting clear expectations, providing concise instructions, and creating a calm environment are all key parts of how we aim to run our assessments, so it’s brilliant to know that came across on the day.
We’ll be sure to pass your kind words on to Louis — he’ll really appreciate it.
Thanks again for choosing us for your GVC, and we wish you continued success in your flying.
Practical assessment
Practical assessment was cancelled twice due to weather. Was rescheduled quickly and plenty of time was given beforehand when it had been cancelled.
Turned up to my flight assessment, and Louis was very informative as to what was planned. There was no rushing and was put at ease very quickly as had been a bit nervous before arriving.
After flight assessment was complete Louis went through everything with me, very easy to speak to.
19 February 2026
Unprompted review
Reply from Coptrz
Thank you for taking the time to leave such a thoughtful review.
We really appreciate your understanding regarding the weather-related cancellations. Safety is always our priority, so while postponements are never ideal, we’re pleased we were able to reschedule your practical assessment quickly and provide plenty of notice.
It’s fantastic to hear that Louis made you feel at ease and clearly explained the plan for the day. Nerves before a flight assessment are completely normal, so creating a calm, supportive environment is something we place great importance on. We’re also glad you found the debrief helpful and easy to follow.
Congratulations again on completing your flight assessment, and thank you for choosing us for your training. We wish you every success with your future flying!
Great Team & Teaching
Louis and Joel were the instructors on my course and were great. Spot on teaching style, easy to follow and very friendly. Highly recommend.
3 February 2026
Unprompted review
Reply from Coptrz
Thank you for taking the time to a review.
We’re really glad you had a great experience on the course. Louis and Joel put a lot into making the training both enjoyable and genuinely useful, so it’s always fantastic to hear when that comes across.
We really appreciate the recommendation!
mini 3
tom really helped me quick turn around of getting my mini 3 pro fixed
20 February 2026
Unprompted review
Reply from Coptrz
That’s great to hear — thanks for sharing.
We know how frustrating it is being without your Mini 3 Pro, so we’re really pleased Tom was able to get everything sorted quickly for you. We’ll make sure he sees this — it’ll mean a lot.
Drone pilot training
All good so far. Theory passed and on to the assessment next week. Online course it’s very easy to follow
12 February 2026
Reply from Coptrz
That’s great to hear — congratulations on passing the theory! 👏
Really pleased the online course has been easy to follow and working well for you. Best of luck with the assessment next week!
The team is always happy to help and…
The team is always happy to help and you have no issues in receiving feedback and callbacks
19 February 2026
Unprompted review
Reply from Coptrz
We always aim to be responsive and make sure no one is left waiting for answers, so it’s great to hear that’s been your experience. Providing clear feedback and timely callbacks is something the team takes seriously.
Tom Barnes - Maintenance Service for DJI drone
Great technical support and a smooth service. Shipping functioned as planned.
10 February 2026
Unprompted review
Reply from Coptrz
We’re really pleased to hear that you found the technical support strong and the overall process smooth. Ensuring the service and shipping run exactly as planned is a key part of what we aim to deliver, so it’s great to know that was your experience.
We appreciate you trusting Coptrz with your DJI drone and look forward to supporting you again whenever you need us.
to mamy red flags with online exam
I’m sorry to say this but I’ve got very negative experience, documents you upload are no accepted by their bot.. for no reason.. takes weeks to get them sorted, bots are the gate keepers to real customer services… , (they do have competent people like Jay… but getting to them is a miricale) you’re just talking with email bot instead of people… , but the thing that disqualifies them is using proctoru for tests , 1.0 (trust pilot) testing company, I have never been treated like that before, mot only took over an hour to get set me up…, but literaly during the exam some scammers accessed my computer and changed all my settings which has never recovered, if you book your online course with Coptrz it will be a part of your experience…., number of days after the exam and has got nothing… email with confirmation, certificate.. nothing at all, for Jay 5 stars but the rest experience put them down to the bottom…
P.S I red the reply… can’t belive it : I recommend you checking the opinion of the proctoru (this as you calle them…international leader in exams) on trust pilot, I experienced the same… or better one of you book a test with them and have this experience on your own… maybe then you’ll change your atitude towards honest review….
18 February 2026
Unprompted review
Reply from Coptrz
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you feel frustrated by your experience — that’s certainly not the standard we aim to deliver.
To clarify a few points:
You emailed us outside of our working hours (after 6pm), which is why our automated chatbot responded. During office hours, our phone lines and inboxes are fully staffed, and there is a dedicated IVR option that routes directly to the Training Administration team to ensure you can speak to a person as quickly as possible.
You completed your exam on Saturday 14th. Our service level agreement is five working days to review results and issue certificates. At the time of your review, only two working days had passed, so your certificate was still within our standard processing timeframe.
We’re pleased to hear that Jay was helpful — we’ll make sure that feedback is shared internally.
Regarding ProctorU: they are a globally recognised online proctoring provider used by universities, professional bodies, and certification organisations worldwide. While we’re very sorry to hear that you felt uncomfortable during your exam setup, we have not received any report from you about technical interference or unauthorised access to your system. Had we been made aware, we would have escalated this to ProctorU.
We absolutely take concerns of that nature seriously, and we would encourage you to contact us directly so we can properly review what happened and support you accordingly.
Our goal is always to provide clear communication, timely certification, and professional support. If you would like to discuss your experience further, our Training Administration team is available during working hours and will be happy to assist.
Great business
Great business. Always looking to improve your knowledge and skills.
Currently doing the A2 COC Definitely a labour of love
15 January 2026
Reply from Coptrz
Thanks for the review!
Reply from Coptrz
Thanks for your review Kevin!
UAV Fault Investigation
I've recently had two UAVs in for investigation of a fault.
On Both occasions, Tom Barnes in the technical department has been quick to inform on receipt of UAV, updates on fault finding and follow up questions, a delay (on manufacturers end) and notified before shipping the drone back. In general, Coptrz have gone above and beyond for us over the years to support us with last minute rentals and demos etc over the years. 10/10
11 February 2026
Unprompted review
Reply from Coptrz
hank you for the fantastic feedback.
We’re pleased to hear that Tom kept you well informed throughout both UAV investigations and that the communication around fault finding, manufacturer delays, and return shipping met expectations.
We also really appreciate your continued trust in Coptrz over the years, particularly around rentals and demos when timelines are tight. Your 10/10 review means a great deal to the team.
Super helpful Jay!
I had a great deal of questions regarding the A2 CofC training and other drone related queries, Jay Jones was only too happy to help with advice and recommendations. Excellent service from Coptrz!
9 February 2026
Unprompted review
Reply from Coptrz
We’re delighted to hear that Jay was able to support you with your A2 CofC training questions and wider drone queries. Providing clear advice and practical recommendations is exactly what we aim for, so it’s great to know this made a difference.
Tom's top notch 5+* customer service…
Tom's top notch 5+* customer service and a quick turnaround were outstanding. He replied instantly to my emails with helpful and to the point advice and turned the work around in flash and got the drone back to me almost before I knew it was gone. He also clearly offered other options factually which was appreciated. A fantastic operative with customer service at the core of his work. Thanks very much Tom and Coptrz.
2 February 2026
Unprompted review
Reply from Coptrz
We’re delighted to hear that Tom’s 5+ star service and quick turnaround stood out. Providing prompt, clear advice and practical options — while keeping turnaround times tight — is exactly the standard we aim to deliver.
Your comments will be shared with Tom and the wider team. We truly appreciate your support and thank you for choosing Coptrz.
Easy booking, good format.
Easy booking
A problem I had with my initial renewal was sorted out rapidly by a very helpful lady who remedied everything to my satisfaction.
So far so good!
Thanks to your team
29 January 2026
Reply from Coptrz
We’re pleased to hear that the booking process was straightforward and that the issue with your renewal was resolved quickly and to your satisfaction. Providing prompt and helpful support is always our priority.
Tom Barnes was extremely helpful in…
Tom Barnes was extremely helpful in getting the Parrot Anafi setup for us! Very prompt at giving information and was always available to provide it. Went above and beyond for the service and couldn't ask for more.
4 February 2026
Unprompted review
Reply from Coptrz
We’re delighted to hear that Tom was able to support you with setting up your Parrot Anafi and that his prompt communication and availability made the process smooth. Going above and beyond for our customers is exactly what we strive for, so it’s great to know this was your experience.
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