Coppergate Clinic Reviews 

2,070
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professionalism and expertise of the staff, noting that they felt safe, understood, and well-cared for throughout their procedures. Many highlight the exceptional customer service, from the welcoming reception to the reassuring presence of nurses and surgeons, making the entire experience smooth and stress-free. People are particularly impressed with the life-changing results of their treatments and the detailed aftercare instructions provided. However, some customers also noted that they would have appreciated an aftercare phone call within a day or two following their procedure. Conversely, a small portion of people felt dissatisfied with the post-operative experience, citing issues such as the development of a cyst and a lack of follow-up appointments or further treatment options from the clinic. A few other people also felt that the initial information provided about services was limited, with staff directing them to the website for details.

What people talk about most

Staff

Consumers find staff to be exceptionally positive, consistently praising their professionalism, kindness, and... See more

Service

Reviewers mention positive feedback about service, with many expressing delight and satisfaction with their... See more

User experience

People report positive experiences with the overall user experience, often describing it as amazing, perfect,... See more

Customer service

Customers report positive experiences with customer service, highlighting excellent communication and feeling... See more

Product

Customers consistently note positive experiences with product, with many expressing delight and satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well having had a Blepharoplasty on my eyes today and a CO2 laser. I am feeling extremely comfortable. The procedures were done with great professionalism and accuracy. I was given a bag of all I wo... See more

Company replied

Rated 5 out of 5 stars

I can't praise Coppergate clinic enough. I had upper and lower blepharoplasty with Christopher West 2 months ago and the whole experience and results have been phenomenal. All the team are fantastic,... See more

Company replied

Rated 5 out of 5 stars

Thank you 🙏 once again Jo Reilly for the treatment's and advice you give me.I have been seeing you for many years and you have never failed to make me look and feel many years younger than my actual... See more

Company replied

Rated 5 out of 5 stars

Fantastic clinic. Beautiful deco, really friendly staff, Alison was amazing as was Mr Bhatt. The whole experience was very relaxing and every step of my procedure was clearly explained. Felt a bit wob... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. Hand Surgeon
  3. Medical Clinic
  4. Orthopedic Surgeon
  5. Plastic Surgeon
  6. Skin Care Clinic

Written by the company

We would like to extend a very warm welcome to Coppergate Clinic, your go-to Clinic for Plastic Surgery and Advanced Aesthetics in the heart of York. Formerly face etc... medispa, we have since rebranded to reflect our updated procedure and services menu. We still retain many of our face and body treatments with our wonderful team of Aesthetic Therapists, whilst expanding the surgical repertoire. As you will see from our surgical treatment menu, we are now offering an extended plastic surgery service encompassing breast, abdomen, body and face procedures under twilight and general anaesthetic. Patients can be assured of the continued expertise and exceptional treatment results on which the clinic has built it's reputation- delivered by the team of industry-leading surgeons, doctors, nurses and aestheticians they have come to trust. We would like to take the opportunity to thank you for your continued loyalty and support and look forward to welcoming you to the your go-to cosmetic surgery in York very soon. Please do not hesitate to contact us to arrange your complimentary consultation and find out more about our comprehensive range of services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

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4.9

All reviews

(2,070)

108 reviews in the last 12 months

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Rated 5 out of 5 stars

Blepharoplasty (upper eyelids)

All staff are so friendly, professional, and made me feel at ease throughout my time there. The clinic itself is beautiful and absolutely spotless. I was made to feel so relaxed throughout my surgery, and actually felt like I could have nodded off at one point. I am soooo happy with my results and cannot recommend Coppergate Clinic highly enough.

4 April 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Dawn. Thank you so much for your kind and thoughtful review. We’re thrilled to hear that you felt at ease throughout your experience and that our team helped you feel relaxed, even during your surgery. It’s fantastic to know that you’re happy with your results, and we truly appreciate your high recommendation. Your feedback means the world to us, and we look forward to welcoming you back to the clinic in the future! Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Upper bleph and lip lift

I had Upper bleph and later a lip lift with amazing consultant Ciara Bowers . She is so calm and professional and an absolute delight.
My surgery results are perfect and the clinic is beautiful with a lovely vibe.
Every one is very kind and I would highly recommend Coppergate Clinic

10 April 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Dawn. Thank you so much for your kind words and wonderful feedback. We’re delighted to hear that you had such a positive experience with Ms Ciara Bowers and that you're so pleased with the results of your procedures. Ms Bowers and the entire team at Coppergate Clinic are dedicated to providing the highest level of care, and it’s lovely to know that this was reflected throughout your journey with us. We're also thrilled that you enjoyed the atmosphere of the clinic and felt well cared for by our team. Your recommendation truly means a lot to us. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Professional and effective consultation.

Professional and effective consultation with an highly skilled consultant. All issues addressed in detail with a thorough approach.
Confident in a great outcome and looking forward to the final step. Mr Nick Rhodes’s expertise is based on years of experience and constant engagements with up to date advancements in his field rendering him one of the best plastic surgeons.

11 April 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Alina. Thank you for taking the time to share your experience with us. We’re so pleased to hear that your consultation with Mr Nick Rhodes was both professional and reassuring. His commitment to providing detailed, thorough care and staying at the forefront of advancements in the field is something we’re very proud of. It’s wonderful to know that you feel confident moving forward, and we’re honoured to be supporting you through each step of your journey. We truly appreciate your kind words and recognition of Mr Rhodes’s expertise. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Stich removal

I had my stiches removed by Mr Bhat after my initial surgery with Mr Smith.
The process was quick and easy and the scars on my eyes look to be healing really smoothly and in some areas already faded.
Amazing service from the team again.

11 April 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Beckie. Thank you for your lovely feedback. We're so pleased to hear that your experience with Mr Bhat for your stitch removal was smooth and straightforward, and that your healing process is progressing so well. It’s always wonderful to hear when patients are happy with both their results and the care they’ve received. We’ll be sure to pass on your kind words to both Mr Bhat and Mr Smith, as well as the rest of the team. Your continued trust in our clinic means a great deal to us. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Lower eye surgery consultation

Calm, relaxed environment. Made me feel welcome. Answered all my questions (and more). Very professional.

10 April 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Alison. We really appreciate you taking the time to share your feedback. We’re delighted to hear that you felt welcomed and at ease during your visit, and that all your questions were thoroughly answered. Creating a calm, professional environment where patients feel supported is something we truly value, so it’s lovely to know this came across in your experience. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

A very satisfactory experience …

From start to finish all staff were most friendly and reassuring. The procedure was fully explained to me and conducted without any problems: recovery was enhanced by the advice and instruction received, to produce a most satisfactory outcome which I am delighted with. Thoroughly recommend Coppergate to any prospective client.

10 April 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Margaret. Thank you so much for your kind words and wonderful feedback. We're delighted to hear that you felt supported and reassured throughout your experience with us. It's fantastic to know that the procedure went smoothly and that the guidance you received aided in a successful recovery. Your recommendation truly means a lot to the entire team here at Coppergate. Wishing you all the very best. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

great from start to finish very easy…

great from start to finish very easy and pain free felt comfortable all the way through cant recommend enough
Mr will holmes is fantastic

13 February 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Customer. Thank you so much for taking the time to leave your review. We're so pleased to hear that your experience was smooth, comfortable, and pain-free from start to finish. Mr. Will Holmes will be delighted to know his care made such a positive impact. Your recommendation means the world to us — we're truly grateful! Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Excellent service from the very beginning.

Excellent service from walking through the door. Friendly, welcoming staff.
Beautiful clinic, very relaxing.
This visit was my initial consultation with Ciarstan McArdle, she was wonderful, she has a lovely friendly nature I was put at ease immediately. She explained the before , during and after the surgery procedure. Any questions I had were explained in detail and I left feeling very confident and comfortable to proceed with the surgery. All booked ready to go.

8 April 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, LH. Thank you so much for your lovely review. We're so pleased to hear that you felt welcomed and relaxed from the moment you walked in. Miss Ciarstan McArdle will be thrilled to know she made such a positive impression during your consultation - she truly takes pride in making each patient feel informed and at ease. We're excited to support you on your journey and look forward to seeing you again soon. If you have any questions before your surgery, please don’t hesitate to reach out! Kind Regards, Coppergate Clinic.

Rated 4 out of 5 stars

Had my 12 week review with James Smith…

Had my 12 week review with James Smith having missed the 6 week one ( was left a voicemail ) as the call was late -to be honest I was expecting a video appointment so my eyes could be seen as they are still a little bumpy but it was a 5 min tel call just asking if all ok and to re contact at 6 months if scars still bumpy - felt a little rushed although I am still onthe whole pleased with my surgery no one as noticed so it would have been nice to have the surgeons opinion on the outcome

7 April 2025
Unprompted review
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Reply from Coppergate Clinic

Hello Joanne,
thank you for your review,I have now had time to look at your notes and discuss your comments with Mr Smith.

We apologise if the telephone review felt rushed. I understand your concerns, and we are more than happy to help.

I understand that the surgeon confirmed during your telephone call that your progress is positive and normal, although a few small bumps were observed on the scar. These bumps are improving and are part of the natural healing process. The surgeon also explained the process of scar maturation, emphasising that while noticeable improvements typically occur within the first three months, complete scar maturation can take up to 18 months. The surgeon also explained the difficulties of seeing small bumps on a video call and advised to attend for face to face assessment or indeed send high resolution photographs if desired.
It was therefore recommended that you have a face to face follow-up review in six months to ensure the scar has fully settled.You should have the post operative patient contact number if you wish to send photos or e mail to info@coppergateclinic.co.uk.

Rated 5 out of 5 stars

Fantastic Advice Given

Absolutely delighted with the advice given by Consultant Mr James Smith who offered me a non-surgical treatment I was not expecting!!
A first class and professional service was offered throughout the appointment by everyone from arrival to leaving the venue.
I was advised against undertaking the surgery I thought that I required and instead offered an alternative which I am currently enquiring about.
I cannot recommend this clinic highly enough nor Consultant Mr James Smith.

7 April 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Blue. Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that Mr. James Smith was able to provide you with valuable advice and alternative treatment options. It's also wonderful to know that the service you received from our team met your expectations from start to finish. We greatly appreciate your trust in our clinic and are delighted that you are considering the non-surgical treatment we discussed. We look forward to supporting you throughout your journey and are always here if you need any further information or assistance. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Very good

Very good - excellent communication, super clean , very friendly and professional

1 April 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Null. Thank you for your wonderful feedback. We’re delighted to hear that you had a positive experience with us. We take great pride in maintaining high standards of cleanliness and professionalism, and it’s fantastic to know that our team’s communication and service met your expectations. We truly appreciate your kind words and hope to welcome you back soon. Should you need anything further, please don’t hesitate to reach out. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

I was very impressed with…

I was very impressed with professionalism and I am waiting to hear for results of whether Ruby Plowman’s breast reduction can go ahead when she is 17 or does she need to wait till age of 18.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

When I arrive my therapist Jo was…

When I arrive my therapist Jo was waiting for me greeted me by name knew what treatment I was there for. Jo was very pleasant and highly professional.

2 April 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Amanda. Thank you so much for your kind review. We are thrilled to hear that Jo made such a positive impression and provided you with a professional and personalised experience. We strive to make every visit welcoming and tailored to our clients' needs. Your feedback means a lot to us, and we look forward to seeing you again soon. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Chris West

Chris West is incredibly honest, speaks in layman terms and is very understanding. Gave great advice. Highly recommend Coppergate Clinic and all staff.

2 April 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Steph. Thank you for taking the time to leave your feedback. We're so glad to hear that Chris was able to provide you with honest, clear, and helpful advice. At Coppergate Clinic, we strive to offer the best care and support to all of our clients, and we're pleased that you had such a positive experience. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Always Helpful

As always full marks couldn’t be happier.

25 March 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, J. Thank you so much for your kind words. We're thrilled to hear you're always delighted with our service. We truly appreciate your support and look forward to welcoming you back into the clinic soon. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

I LOOK LIKE ME AGAIN!

I LOOK LIKE ME AGAIN!
A year ago I had to have my passport renewed, which obviously included having a new picture taken. It was when I received the picture back, I didn’t recognise the person staring back at me. A jawline with no definition that looked square and sunken to me. After years of having fillers around my jowls, which didn’t really work, I decided I wanted a much better result. (I also wanted something done before my 60th birthday this year). I had heard of Coppergate Clinic through friends, and knew of their services. It was then I called and booked an appointment. I had a consultation with Doctor Chris West in December, and had my VR Facelift a week ago. What can I say, from start, to (nearly) finish, my experience with Coppergate Clinic has been fabulous. Chris is an amazing Surgeon, (and has pretty good musical taste too!). He has given me back my jawline, and taken a few years off me. He has totally gone beyond my expectations. Thank You so much to Chris, and the wonderful team who have made the experience possible for me.
Susie

19 March 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Susie. Thank you so much for leaving such a wonderful review of your experience. We're absolutely thrilled to hear that your experience with Coppergate Clinic and Mr Christopher West exceeded your expectations. It's truly rewarding to know that the procedure has helped give you that boost of confidence, especially ahead of your milestone birthday. We'll be sure to pass along your kind words to Mr West and the team—your feedback means a lot to us. Wishing you all the best during your recovery. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

I recently had the pleasure of…

I recently had the pleasure of undergoing bioplasty surgery at Coppergate Clinic with Ciarstan, and I cannot recommend them highly enough! From my very first inquiry, the entire staff was incredibly friendly and supportive. They provided thorough, easy-to-understand instructions at every stage of the process, which made me feel informed and confident about my decision.

On the day of the surgery, I was greeted by a welcoming team that truly put my mind at ease. Their warmth and professionalism shone through, making the experience much less daunting than I had anticipated. During the procedure, they engaged me in conversation, which was a fantastic distraction and helped me stay relaxed.

The level of care and attention I received from everyone at Coppergate Clinic was exceptional. If you're considering bioplasty, I highly recommend choosing Coppergate Clinic for their outstanding service and compassionate staff. Thank you, Coppergate, for a wonderful experience!

25 March 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Jamie. Thank you for taking the time to leave such a heartfelt review. We're delighted to hear that you thoroughly enjoyed your experience at Coppergate Clinic, from your initial inquiry all the way through to your procedure. Miss Ciarstan McArdle and the entire team are dedicated to providing both professional care and a supportive, friendly environment, so it's wonderful to know that it made such a difference for you. Your kind words mean the world to us, and we truly appreciate your recommendation. We're looking forward to welcoming you back into the clinic soon. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Fabulous

Fabulous! The clinician that carried out my treatment was totally professional but approachable and considerate. Doesn’t get better in my experience.

25 March 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Barbara. Thank you so much for your kind words. We're thrilled to hear that you had such a positive experience. It's wonderful to know that the clinician made you feel both comfortable and well cared for. We truly appreciate your feedback and look forward to seeing you again! Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Made me feel very welcome soon as I…

Made me feel very welcome soon as I entered the clinic 🥰

24 March 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Michelle. Thank you for your kind words. We're so glad to hear that you felt welcomed from the moment you arrived. Creating a comfortable and inviting atmosphere is important to us, and we’re happy we could make your experience a positive one. We look forward to seeing you again soon. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

upper blepharoplasty with Dr Bhat

I had an upper blepharoplasty with Dr. Bhat at Coppergate Clinic nearly two weeks ago, and I couldn’t be happier with the results. They have exceeded my expectations! After thorough research, I chose Coppergate, and the experience has been fantastic from start to finish. The stitching was exceptional, making stitch removal seamless with the guidance of a nurse remotely. My scars are fading beautifully each day, barely visible and perfectly positioned along my eye crease. I highly recommend Coppergate Clinic to anyone considering this procedure!

11 March 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Sharon. Thank you so much for taking the time to review your experience. It's wonderful to hear that your procedure with Mr Bhat has exceeded your expectations and that you're pleased with the results. It’s also great to know that the entire experience, from start to finish, has been smooth and that you're recovering well. Your recommendation means the world to us, and we’re thrilled that you had such a positive experience at Coppergate Clinic. If you ever need anything in the future, don’t hesitate to reach out. Kind Regards, Coppergate Clinic.

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