Co-op Insurance Reviews 

Spoke to a very helpful customer advisor who provided excellent advice and was very reassuring .
He listened to my concerns and reassured me that the cover I took out was appropriate for my needs.

Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person.
Then made some slight changes over the phone, answered the phone promptly and agent very helpful.
So far very pleased but yet to make a claim!!!

Great deal for a single trip for a young 69 years of age , looking forward to my holiday in August with my Co-Op travel insurance ,only £19 who can ask for a better deal.

Quick easy access effortless, few clicks and secured the cover docs transferred to email for future reference!

Straightforward to access and search for quotations. After reviewing and comparing quotes CoOp was by far the cheapest and provided the cover I needed.

Revised contents cover for my 96 year old mother who needed premium reduced. Very helpful person (Niki I think) who answered and help us achieve that.

Best price out of five quotes. Simple, online and instant confirmation of cover.
Excellent!

Brilliant they were very helpful and resolved my issue within minutes
Thank you

First time using coop for travel insurance,
Good price & cover

very good service got what I needed straight away stress free very happy with the service thank you

Had no problem with organising travel insurance done and dusted in 7 minutes thank you 🙏 😊

Straight forward application not to many questions to answer .price was fair

Very good to deal with

I was able to get my car insurance very quickly.

Fast service no hassle

My Mum passed away and I was dealing with the funeral arrangements and her estate. As her next of kin, I contacted Co-op Insurance because her buildings insurance had been with them for many years and I wanted to make sure the property remained properly insured.

I was extremely shocked to be told that the insurance was apparently not valid from the time of my Mum's death until the time I contacted them, despite the fact that I had contacted them specifically to notify them and make sure the property was insured.

I was then told that because the property was now unoccupied, the existing policy would be cancelled at midnight that same day.

This left me with only a matter of hours to find alternative buildings insurance for my Mum's home while I was dealing with her death, funeral arrangements and everything else involved in administering her estate.

Co-op did offer an alternative policy, but this involved significantly reduced cover, a lengthy series of additional questions and potentially a considerably higher premium. It was not simply a continuation of the insurance my Mum had held for many years.

I find the way this was handled extremely disappointing. I accept that an insurer may decide it does not want to insure an unoccupied property. What I find unacceptable is the way a bereaved family was left with effectively a few hours to arrange alternative cover, and being told that there was apparently no valid cover from the time of my Mum's death until I contacted them.

Co-op subsequently offered me £50 for the distress and inconvenience caused. I declined it because this was never primarily about compensation. My concern is that another family could find themselves in exactly the same position following the death of a loved one.

I also referred in my original review to the insurance business having been sold to an American company. Co-op has correctly pointed out that Markerstudy is a UK-based company. I have therefore corrected that wording.

However, the Co-op's own announcement confirms that its insurance underwriting business was sold in 2020 for £185 million to Soteria Finance Holdings, involving Markerstudy, TwinFocus and funds managed by Blackstone Credit. So my broader point remains that the insurance business is no longer the same organisation my Mum had been dealing with for many years.

Co-op has now issued its final response to my complaint. I am considering referring the matter to the Financial Ombudsman Service because I do not believe the response adequately addresses the way this situation was handled.

I would not recommend Co-op Insurance based on my experience.

Rubena was very helpful