Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely straightforward to arrange my renters content insurance,no jargon couldn't believe my luck!!! Compared to comparison sites which in my view is a total nightmare 😞 Good old Co op came to m... See more
Very user friendly on-line website. I found what I needed quickly & obtained an annual travel policy at a reasonable price. Hopefully I will not need it but as with all insurance it gives peace of min... See more
Company replied
Very easy to use app, With 3 different policies available Gold, Silver and bronze which made it easy to choose for my required circumstances. Very reasonable pricing too, would definitely recommend... See more
Company replied
Company details
- Insurance Company
- Auto Insurance Agency
- Home Insurance Agency
- Life Insurance Agency
- Pet Insurance Company
- Travel Insurance Company
About Co-op Insurance
Written by the company
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Contact info
United Kingdom
- coop.co.uk/insurance
4.4
Excellent
5K reviews
Asks customers to review
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Easy website to use & excellent service
Easy website to use. I purchased travel insurance in 2024 so I thought I would try them again & they gave me a good quote.
13 September 2026
Renewal of house insurance
The lady called Emma was so helpful and patient lovley lady
15 September 2026
Unprompted review
Big name for a great price.
You have got to be careful when choosing insurance. You want the the best for the cheapest price. Co Op gives you the big name and quality service. Well worth it.
13 September 2026
Nice staff
Nice staff, good supply of groceries. Very easy to get to
9 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I haven’t received my travel insurance…
I haven’t received my travel insurance details yet
12 September 2026
Reply from Co-op Insurance
Good morning Lisa,
Thank you for taking the time to share your feedback. I'm sorry to hear that you had not yet received your insurance documents.
I have now resent these to you, and they should arrive within the next 20 minutes. If you do not see them in your inbox, please also check your junk or spam folders, as they may have been filtered by your email provider.
If there is anything else we can assist you with, please do not hesitate to contact us. We will be more than happy to help.
Kind regards,
Reece
Was very pleased with my experience
Was very pleased with my experience
13 September 2026
Unprompted review
Went with COOP for travel insurance
Went with COOP for travel insurance, they offered best price and cover for our trip abroad.
10 September 2026
Excellent website
Excellent website, very easy to follow, everything explained, perfect for people who need information on some issues. Easy to pay and would recommend to all.
4 September 2026
Reply from Co-op Insurance
We are so glad to hear you found our website easy to navigate, with clear explanations. Your recommendation means a lot to us!
Kind regards
Jemma
The Co-op Pet Team 🐾
Easy to follow the quote process.
Easy to follow the quote process I'm a Co Op member so received some discount.
10 September 2026
Easy to use,simple questions &…holiday ins
Easy to use,simple questions & everything went smoothly
9 September 2026
Great value travel insurance
9 September 2026
For the last two years we used coop pet…
For the last two years we used coop pet insurance for Lilly our Saluki cross, and hoped we would never need to claim, however in January this year Lilly became unwell and after a couple of vet visits she was diagnosed with liver cancer,
We were referred to Wear referrals animal hospital where they operated to remove Lilly’s tumour and later she had chemotherapy as a precautionary measure,
Before the treatment was completed our insurance policy was due to expire and although her medical bill was already massive COOP PET INSURANCE renewed her cover for another year and continued to pay for her treatment directly to the vetenary hospital,
Lilly was given the all clear in June and had three healthy months however she fell ill again and after tests they told us her cancer had returned and we decided that it would be kinder to let her go before she was in too much pain.
Once again COOP PET INSURANCE paid her vet bills without any quibble whatsoever,
Coop pet insurance were professional, efficient and extremely sympathetic throughout this whole process and made what was already a very emotional and stressful situation a lot simpler, I would highly recommend them to any pet owner,
On the odd occasion that I had to call them on the phone, there staff were absolutely fantastic.
7 September 2026
Unprompted review
Reply from Co-op Insurance
We are truly touched by your kind words and deeply saddened to hear about Lilly. We understand how incredibly difficult and emotional this journey must have been for you. It means a great deal to us that we could provide some support during such a challenging time. We are grateful for your recognition of our team's professionalism and empathy. Thank you for recommending us; it is a testament to our commitment to helping pet owners.
Kind regards
Jemma
The Co-op Pet Team 🐾
Quote confusion
As a previous hopefully returning, after a break, customer I got a quote for home insurance, there quote was much higher than the competition so I asked for a re-quote taking out accidental cover to make it like for like - the quote went UP by 50% not down. Now two weeks later I get an email with a £140 welcome deal. Does this mean the third quote would go up by £150.00.
10 September 2026
Unprompted review
Cheap travel insurance quick and easy…
Cheap travel insurance quick and easy to do . documents came same day.
8 September 2026
We were very surprised
We were very surprised, after checking other companies for price , Co-op came out tops so we took the silver , we had got medical issues and the price was good for us, 12 months for europe for 2 of us , well done co-op
8 September 2026
Reply from Co-op Insurance
Good Afternoon Paul,
We're so happy to hear you found our offering easy, affordable, and a great deal! We truly appreciate your positive feedback.
Kind regards,
Zaynab
Reply from Co-op Insurance
Good Afternoon Anthony,
We are so pleased to hear that you found our location convenient and our offerings to be a good value. Thank you for your wonderful feedback!
Kind regards,
Zaynab
Easy to use and get travel insurance
6 September 2026
Reply from Co-op Insurance
Good Afternoon Kevin,
We're so glad to hear you found the process of obtaining travel insurance easy. We appreciate your positive feedback!
Kind regards,
Zaynab
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