Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely straightforward to arrange my renters content insurance,no jargon couldn't believe my luck!!! Compared to comparison sites which in my view is a total nightmare 😞 Good old Co op came to m... See more
For some unknown reason my automatic renewal didn't work so rang policy renewal helpline spoke to a really helpful person named sigir ? Might of spelt his name wrong sorry. Really quick to sort out w... See more
Company replied
Went with Co op travel insurance as I've been a member for many years even got my funeral sorted with them. Done it online it was quick and easy no hassle at all 5 minutes and I was covered definitely... See more
Company details
- Insurance Company
- Auto Insurance Agency
- Home Insurance Agency
- Life Insurance Agency
- Pet Insurance Company
- Travel Insurance Company
About Co-op Insurance
Written by the company
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Contact info
United Kingdom
- coop.co.uk/insurance
4.4
Excellent
4K reviews
Asks customers to review
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Fantastic price and so easy to get my…
Fantastic price and so easy to get my holiday insurance, all sorted in 5 minutes
4 August 2026
Wish I had discovered earlier …
Easy form to fill out and a very competitive quote, far easier than several other companies I’ve used over the years. Many will not even accept annual travel for older travellers and a reasonable surcharge for cruise additions
4 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Co-op Insurance
Good evening
Thank you for your kind words, it’s great to hear you had a good experience with us. We look forward to serving you again in the future and continuing to provide you with excellent service.
Kind regards
Aysha
Very polite staff.
Very polite staff.
I made 2 genuine claims with in a few weeks. It really was no problem with them. I would have no problem recommending CO OP to anyone who is looking for insurance.
Thankyou
Jenny
6 August 2026
Unprompted review
Reply from Co-op Insurance
Hi Jen
Thank you for taking the time to leave us a review. It's great to hear that you were happy the service provided by the Claims team. We look forward to serving you again in the future and continuing to provide you with excellent service.
Kind regards
Aysha
Excellent!
Excellent!! Site very easy to navigate, from someone who's not tech savvy. Price was good too. Will use again.
4 August 2026
Coop Travel Insurance
Very simple to access and finalize our travel insurance premium which was reasonable considering our ages.
Mr & Mrs Alexander
4 August 2026
I hadn't received my confirmation email…
I hadn't received my confirmation email (my fault)and the situation was dealt with very professionally by the young lady who dealt with me.
Also initially the booking website was very straightforward.
3 August 2026
Really easy to book and good price
3 August 2026
Easy to navigate website.
Easy to navigate website and clear language of Terms and conditions plus a competitive price.
14 July 2026
Reply from Co-op Insurance
We're delighted you found our website easy to navigate and our terms clear, along with competitive pricing. Thank you for your kind words!
Kind regards
Jemma
The Co-op Pet Team 🐾
Very straight forward and explained…
Very straight forward and explained everything throughly, a gentleman called Michael l spoke to, courteous man, very pleasant.
4 August 2026
Unprompted review
I rang to renew my insurance
I rang to renew my insurance , a gentleman named Michael helped me to sort it all out he was very helpful and polite so I am pleased with the service.
4 August 2026
Unprompted review
Easy Good service to switch company,helpful service…
Easy to switch company,helpful service explained everything to understand.
21 July 2026
Reply from Co-op Insurance
We're so happy to hear that switching was easy and our service was helpful in explaining everything clearly. We appreciate your kind words!
Kind regards
Jemma
The Co-op Pet Team 🐾
Friendly
Friendly, knowledgeable and professional approach from front of house…. Adelaide.
3 August 2026
Unprompted review
Reply from Co-op Insurance
Hi Allan
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided by Adelaide. Thanks for your positive feedback.
Kind regards
Leanne
I have been a member of the co-op for…
I have been a member of the co-op for many years. Recently I got pet insurance for my cat . Was delighted to find I got a discount as a member, & a further discount as I had got my cat from an animal charity.
9 July 2026
Reply from Co-op Insurance
We're so happy to hear you found our pet insurance beneficial and appreciated the member and charity discounts. We value your long-standing membership with us!
Kind regards
Jemma
The Co-op Pet Team 🐾
Home insurance renewal.
Home insurance renewal.
Everything i needed was sorted,and was really happy with customer service
3 August 2026
Unprompted review
Reply from Co-op Insurance
Hi Anthony
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for insuring with us.
Kind regards
Leanne
My requote had increased by about £30…
My requote had increased by about £30 but i went through the whole process of getting another quote, exactly the same details and co-op insurance came back with a quote cheaper than the one I was originally paying.
Basically Co-op tried to rip me off hoping I wouldn't shop around.
14 July 2026
Reply from Co-op Insurance
Good morning Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Co-op Pet Team
Still waiting for membership card …
Still waiting for membership card documenrs should be sent out in pack
28 July 2026
Reply from Co-op Insurance
Good morning Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Co-op Pet Team
SPOKE TO JO IN THE TRAVEL INSURANCE…
SPOKE TO JO IN THE TRAVEL INSURANCE DEPARTMENT- REALLY PROFESSIONAL AND HELPFUL- HE SAVED ME ALOT OF TIME AND ENERGY!
2 August 2026
Unprompted review
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