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Co-op Insurance Reviews 

4,427
•
TrustScore 4.5 out of 5

4.4

Insurance Company
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Review summary

Created with AI, based on recent reviews

Considering 1,233 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that getting an insurance quote online is quick, very straightforward, and surprisingly affordable compared to other providers in the market. Furthermore, people consistently appreciate the friendly and helpful staff who efficiently handle policy changes, explain options clearly, and answer questions with great patience during phone calls. However, some reviewers were not happy with steep renewal prices and unexpected administrative fees. Customers noted that renewal costs can increase dramatically year over year, while contacting support via automated phone menus can sometimes involve frustrating delays and difficulties when trying to update policies.

What people talk about most

Price

Reviewers mention positive feedback about price, noting that quotes are often significantly lower and more... See more

Service

Reviewers highlight positive aspects of service, noting that it is fast, easy, and straightforward to arrange... See more

User experience

People report positive experiences with user_experience, highlighting how quick and straightforward the... See more

Customer service

Clients share positive opinions on customer_service, noting that advisors are generally efficient, polite,... See more

Staff

Customers had positive experiences with staff, frequently describing representatives as polite, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more

Company replied

Rated 5 out of 5 stars

Extremely straightforward to arrange my renters content insurance,no jargon couldn't believe my luck!!! Compared to comparison sites which in my view is a total nightmare 😞 Good old Co op came to m... See more

Rated 5 out of 5 stars

For some unknown reason my automatic renewal didn't work so rang policy renewal helpline spoke to a really helpful person named sigir ? Might of spelt his name wrong sorry. Really quick to sort out w... See more

Company replied

Rated 5 out of 5 stars

Went with Co op travel insurance as I've been a member for many years even got my funeral sorted with them. Done it online it was quick and easy no hassle at all 5 minutes and I was covered definitely... See more

Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Life Insurance Agency
  5. Pet Insurance Company
  6. Travel Insurance Company

About Co-op Insurance

Written by the company

Protecting what matters most

Co-op Insurance has been protecting what matters most to people for over 150 years.

We see insurance as an opportunity to make a positive difference all over the UK.

We offer a wide variety of insurance including:

Supporting communities, it’s what we do

We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.

Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.

Our Co-op values

Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.

We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.

Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.

With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.4

All reviews

(4,427)

1,178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I sorted my holiday insurance on line

I sorted my holiday insurance on line, which was easy navigate and the Silver insurance was just what I wanted and was within my price range. Unfortunately, I’d made a mistake with my email address and rang the next day. Jacob answered the phone and was very helpful and emailed my documents.

9 August 2026
Rated 5 out of 5 stars

The best by far

I looked at loads of different insurance providers to get travel insurance to suit my circumstances and this is the 2nd year running that the Coop have given me the best quote with the best cover.
I won’t bother going elsewhere from now on as Coop are the best by far

8 August 2026
Rated 2 out of 5 stars

To cancel automatic renewal is painful

To cancel automatic renewal is painful. I called them and they want you to enter all your details via the keyboard. They then proceeded to spend 10 minutes with a prerecorded message about themselves and then after waiting another 20 minutes and no response, l hung up. Thank goodness l did not need to claim.

10 August 2026
Unprompted review
Co-op Insurance logo

Reply from Co-op Insurance

Hi Arthur

Thank you for sharing your feedback. I’m sorry to hear you’re unhappy with the IVR system and the hold time to reach an agent. I have passed your details across to the relevant department who will be in touch to discuss your concerns further.

Kind regards

Aysha

Rated 4 out of 5 stars

It was very straightforward and easy to…

It was very straightforward and easy to get adequate holiday insurance as I have no health issues, if you do however as my partner does ,that is a different matter ,even for simple and common issues.Most people have visited the doctor for minor problems in the past 2 years ,why should this be such a problem .

7 August 2026
Rated 5 out of 5 stars

Easy to do online holiday insurance

Easy to do online, if you don’t want to phone up for a quote, options to choose from gold , silver, bronze, for holiday insurance, quote straight away, for you to decide which option you want, choose your quote, then pay on line, holiday insurance straight away for you, no waiting days , also if your a co-op member get so much off

7 August 2026
Rated 5 out of 5 stars

Travel Insurance

Very easy to get a quote online, several levels of travel insurance very clearly listed. Came in much lower than my previous travel insurance with a well know company.

7 August 2026
Rated 5 out of 5 stars

For some unknown reason my automatic…

For some unknown reason my automatic renewal didn't work so rang policy renewal helpline spoke to a really helpful person named sigir ? Might of spelt his name wrong sorry. Really quick to sort out went through each step.
I'm really impressed

7 August 2026
Unprompted review
Co-op Insurance logo

Reply from Co-op Insurance

Hi Garry

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided by Sagir. Thanks for insuring with us.

Kind regards
Leanne

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