Co-op Insurance Reviews

4,411

•

4.4

Insurance Company

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Review summary

Created with AI, based on recent reviews

Considering 1,233 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that getting an insurance quote online is quick, very straightforward, and surprisingly affordable compared to other providers in the market. Furthermore, people consistently appreciate the friendly and helpful staff who efficiently handle policy changes, explain options clearly, and answer questions with great patience during phone calls. However, some reviewers were not happy with steep renewal prices and unexpected administrative fees. Customers noted that renewal costs can increase dramatically year over year, while contacting support via automated phone menus can sometimes involve frustrating delays and difficulties when trying to update policies.

What people talk about most

Price

Reviewers mention positive feedback about price, noting that quotes are often significantly lower and more... See more

Service

Reviewers highlight positive aspects of service, noting that it is fast, easy, and straightforward to arrange... See more

User experience

People report positive experiences with user_experience, highlighting how quick and straightforward the... See more

Customer service

Clients share positive opinions on customer_service, noting that advisors are generally efficient, polite,... See more

Staff

Customers had positive experiences with staff, frequently describing representatives as polite, efficient,... See more

Reviews shaping this summary

Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more

Company replied

Extremely straightforward to arrange my renters content insurance,no jargon couldn't believe my luck!!! Compared to comparison sites which in my view is a total nightmare 😞 Good old Co op came to m... See more

For some unknown reason my automatic renewal didn't work so rang policy renewal helpline spoke to a really helpful person named sigir ? Might of spelt his name wrong sorry. Really quick to sort out w... See more

Company replied

Went with Co op travel insurance as I've been a member for many years even got my funeral sorted with them. Done it online it was quick and easy no hassle at all 5 minutes and I was covered definitely... See more

Company details

About Co-op Insurance

Written by the company

Protecting what matters most

Co-op Insurance has been protecting what matters most to people for over 150 years.

We see insurance as an opportunity to make a positive difference all over the UK.

We offer a wide variety of insurance including:

Supporting communities, it’s what we do

We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.

Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.

Our Co-op values

Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.

We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.

Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.

With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.

Contact info

United Kingdom
coop.co.uk/insurance

4.4

Excellent

4K reviews

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All reviews

(4,411)

1,163 reviews in the last 12 months

Write a review

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Merged reviews and profileRead more

This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.
Profiles can be merged for reasons such as identical domains, rebranding, or change in ownership. Read more

4 days ago

Once through the automated multi choice…

Once through the automated multi choice trail the person on the phone was efficient.

7 August 2026

Unprompted review

4 days ago

Excellent value

Excellent value. Covered what a needed. Communication straightforward

5 August 2026

5 days ago

Outstanding experience

I had absolutely no contact with a person I was able to conduct the whole transaction without the need of a human being. I was the only human involved!!

7 August 2026

Unprompted review

May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

5 days ago

For some unknown reason my automatic…

7 August 2026

Unprompted review

Reply from Co-op Insurance

I hadn't received my confirmation email (my fault)and the situation was dealt with very professionally by the young lady who dealt with me.
Also initially the booking website was very straightforward.

3 August 2026

7 days ago

Really easy to book and good price

3 August 2026

Aug 4, 2026

Easy to navigate website.

Easy to navigate website and clear language of Terms and conditions plus a competitive price.

14 July 2026

Reply from Co-op Insurance

7 days ago

We're delighted you found our website easy to navigate and our terms clear, along with competitive pricing. Thank you for your kind words!
Kind regards
Jemma
The Co-op Pet Team 🐾

Aug 4, 2026

Very straight forward and explained…

Very straight forward and explained everything throughly, a gentleman called Michael l spoke to, courteous man, very pleasant.

4 August 2026

Unprompted review

Aug 4, 2026

I rang to renew my insurance

I rang to renew my insurance , a gentleman named Michael helped me to sort it all out he was very helpful and polite so I am pleased with the service.

4 August 2026

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