I had a huge problem with the delivery, nothing to do with coolshop but coolshop through thick and thin got my package delivered to my home. They are professional and competent and always gave me the... See more
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I was quite worried when placing my first order (nothing big — just a CD), because the store was completely unknown to me, based abroad, with a suspiciously low product price and equally low shipping... See more
Company replied
As usual ... perfect. Product as described, quick delivery, good pricing. Nothing to complain about.
Company replied
Ordered several times from their website. They always ship it fast and the items arrive in good condition. Love the point reward system so I can get discounts on items. Would love to see a bigger asso... See more
Company details
- Game Store
- Appliance Store
- Cosmetics Store
- Decoration and Interior Design Store
- Electronics Store
- Toy Store
About Coolshop
Written by the company
"Why should games be so expensive?" "We must be able to sell video games cheaper"
From these two original thoughts came the main desire to form Coolshop back in 2003. This was to become the foundation for what is Denmark's largest and now one of Europe’s fasting growing online video game and accessories stores.
Mark one of the co-founders said “if we are big enough, then we can buy in such large quantities that we can skip over several links in the supply chain, thereby achieving significant savings”. Mark was of course right in letting this idea form the backbone of the business. So, since this day we have formed and built on the philosophy, we choose to call The Magic Five Points:
“We would be best on price, service, information, security and selection.” It was therefore natural to choose the Internet as a platform to sell games as this allowed us to offer our lower prices to a much larger and wider audience. Indeed, Coolshop holds over 200,000 games which are ready to dispatch the same day they are ordered.
The Internet has also given us the opportunity to provide more detailed information on our products. From the outset we decided to offer trailers and videos across the entire product range to enhance the shopping experience. We wanted to make shopping with Coolshop easy, fun and informative – most importantly we didn’t just want the experience to be like reading the back of a box in a shop!
Two of the Magic Five Points are service and security. How could we give the user the same comfort as in a normal shop where an assistant is always nearby to lend assistance? Normally it can take days to get the answer to an inquiry via e-mail. The answer was chatting directly with an employee without delay or queue; so we introduced our Live Chat Service. We have built a professional and friendly support team chatting every week with thousands of customers. With a large database of happy customers to back this up - this really is something which has proved to be a great success!To this date we have reached over 2,700,000 customers and now operate stores in Denmark, United Kingdom, Germany, Norway, Finland, Sweden, Netherlands, and Iceland.
"It's great that so many people have taken to our website and the philosophy for which it as been built - we will continue to build on the Magic Five and the success that is Coolshop”
Jacob Risgaard, Coolshop
Coolshop operates in 8 different countries, offering fantastic value for all our customers.
Written by the company
- See all our shops
- www.coolshop.com
- Free shipping*
- Many stores may at first glance seem cheap, but before you know, the price is almost doubled due to fees and high shipping costs. We make it easy for you. All our prices comes with free shipping*. *Excluding some Icelandic offers.
- Great prices
- Here at Coolshop we are committed to securing an unbeatable mix of great prices and top class service for our customers. We buy large quantities in order to get the best possible prices.
- Discount points
- Because we like to spoil our good customers, we will give you points for every shipment. The points can be used to reduce the price of any order, when buying products at Coolshop. Coolshop - Free shipping - Great prices
Daily deliveries
Buy today - Receive even tomorrow!
We take pride in fast deliveries. We deliver to multiple countries within few days!
Place your order even an hour before closing time, and we can ship your order the same day.
We even have a robot packer to guarantee fastest possible shipping times! Cool right!
Contact info
Loftbrovej 28-30, 9400 , Nørresundby, Denmark
- 89 93 99 10
- info@coolshop.dk
- coolshop.dk
4.5
Excellent
190K reviews
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They have great products for decent…
They have great products for decent prices. Always come in quality. Site UI is nice. Little to nothing to complain about
15 January 2026
Fantastic shopping experience.
Fantastic shopping experience.. love you ❤️🩷 cool shop.. thanks great service..
14 January 2026
They send on time
They send on time. With the reasonable price for a Tiger flask. Some review s seems negetive but My experience was good
13 January 2026
May use AI-assist with repliesRead more
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Reply from Coolshop
Hello Beno,
Thank you for your review!
We're glad to hear that you are happy with our service and the fast delivery.
Thank you for taking your time to let us know!
Best regards,
Sarah
Coolshop Support Team
Easy to order and fast delivery
9 December 2025
Reply from Coolshop
Hello Allan,
Thank you for your review!
We're glad to hear that you are happy with our website and the fast delivery.
Thank you for taking your time to let us know!
Best regards,
Sarah
Coolshop Support Team
Reply from Coolshop
Hello Ardelean,
Thank you for your review!
I am happy to hear that you appreciate our fast delivery. This is something we are prioritizing a lot and i am happy that it pays off!
We look forward to see you again soon.
Best regards,
Sarah
Coolshop Support Team
The product was at a very competitive…
The product was at a very competitive price and arrived on the date promised.
11 January 2026
Reply from Coolshop
Hello Maggie,
Thank you for your review!
We’re glad to hear that you found the product at a good price and that it arrived on the promised date.
We hope to see you again soon.
Best regards,
Sarah
Coolshop Support Team
Cool stuff for affordable prices.
Delivery was fast. They have stuff others don't. I really liked low "no postage" price limit.
10 January 2026
Reply from Coolshop
Hello Mika,
Thank you for your review!
We’re glad to hear that you appreciated the fast delivery, our unique product selection, and the low “no postage” price limit.
We look forward to serving you again soon!
Best regards,
Sarah
Coolshop Support Team
Excellent in every way
Extremely clear website, simple purchasing steps and frequent delivery update available.
Delivery faster than expected and using a careful and communicative courier with frequent updates.
Couldn’t have been better!
20 December 2025
ordered a perfume 2 weeks ago
ordered a perfume 2 weeks ago, still waiting for it to be delivered. should have been delivered yesterday according to their tracking..DONT USE THEM
8 January 2026
Unprompted review
Reply from Coolshop
Hi Smail,
Thanks for your feedback.
I’m sorry to hear that you haven’t received your parcel yet. We ship our products from Denmark, which means delivery times can be longer when ordering from abroad.
I will gladly look into your case to investigate the issue and find a solution. To do so, we need your order number, and we have therefore sent you an email where you can provide this information.
Kind regards,
Magnus,
Coolshop support team
False info in the product.
False info in the product. BUT... customer service was nice and compensate the situation.
6 January 2026
Reply from Coolshop
Hi Kalle,
We are very sorry that you have experienced problems with the product information, and we take this very seriously.
We have looked into the matter you raised and have sent you an email reply stating that we are investigating the matter further and will get back to you as soon as possible.
Best regards,
Liv
Coolshop Support Team
Reply from Coolshop
Hi John,
Thank you for your review! 😊
We’re glad to hear that your order arrived on time, as advertised, and well packaged. We look forward to serving you again!
Kind regards,
Coolshop Customer Care
A product bought again and still value…
A product bought again and still value for money and free postage too
4 January 2026
Reply from Coolshop
Hello Richard,
Thank you for your review! 😊
We’re glad to hear that you’re happy with your purchase and that you still find it good value for money. We appreciate your continued support and hope to see you again soon!
Kind regards,
Coolshop Customer Care
Reply from Coolshop
Hello Kevin,
Thank you for your review 😊
We are glad that you experienced good service, and we apologize for the error with the delivery date. We are constantly working to improve and hope to give you an even better experience next time!
Kind regards,
Coolshop Customer Care
I ordered 2 games and I got only 1 .You…
I ordered 2 games and I got only 1 .You make me really mad and disappointed
4 January 2026
Reply from Coolshop
Hi Robertas,
Thank you for your feedback. I can’t see that you have contacted our customer service to have the issue resolved - I’d be happy to help you with that.
I can see that you have ordered a game that is on backorder. As stated when you placed the order, we expect it to be back in stock on January 18. We will of course ship it as soon as it is back in stock 🙂
So everything is exactly as it should be with your order.
I hope the explanation above makes sense and perhaps will encourage you to give us more than 1 star once your second game has been delivered! 🙂
Regards,
Hjalte
Coolshop Trustpilot Team
Very fast delivery 🚚
27 November 2025
Reply from Coolshop
Hi Yuriy,
Thank you for your review!
We’re happy to hear you’re satisfied with the fast delivery. Hope to see you again soon!
Kind regards,
Coolshop Customer Care
Magnatiles
Great price , no shipping cost , very good communication throughout process . Great quality
17 December 2025
Had a good experience
Had a good experience. My order shipped fast and the item is legit. Thank you💯
1 January 2026
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