coolinastore.com Reviews 273

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, especially the knives, noting their sharpness, balance, and overall craftsmanship. Many appreciate the efficient delivery service, highlighting quick shipping and well-packaged items. The user experience, from ordering to website navigation, is frequently described as easy and smooth. However, some customers expressed confusion or dissatisfaction regarding their orders, particularly concerning bonus or mystery knives, with several receiving duplicate items or not getting expected free gifts like magnetic boards. A few also mentioned issues with the magnetic display board assembly or missing items from their order.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are highly satisfied with the quality and... See more

Quality

Clients share positive opinions on quality, frequently praising the craftsmanship, sharpness, and durability... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the quick delivery, receiving... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the speed of... See more

User experience

Users describe positive interactions with user experience. Many customers express satisfaction with how easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product was excellent, however, I didn't feel as though I was given the opportunity to get the deal with the magnetic knife holder. It seemed to lead me to other, 'can't miss' deals before it was 'too... See more

Rated 4 out of 5 stars

Every thing was great receiving just what I ordered and the two bonus knives also great. I made another order of two knives and received the magnetic board which is wonderful but, in the second order... See more

Rated 5 out of 5 stars

I have bought, gifted and kept several of these knives. The magnetic cutting boards are and awesome way to display my collection. I recently bought a personalized magnetic cutting board and I wish t... See more

Rated 5 out of 5 stars

In a lot of ways this purchase was a leap of faith. I've owned restaurants and as a chef and advanced home cook, knives are an essential tool. I've owned a set of knives that have lasted 10+ years,... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

273 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Five star Customer service!

This was my second order from Coolina.
My first order was somewhat random, I really didn’t know what to get. But, I was VERY happy with the knives I received.
On my second order, I had certain specifications in mind to help guide me on what to order. This time I was even happier with what I got!
Each time, I opted for the Mystery Knife because, how could you not?
Unfortunately, I got the same Mystery Knife, on my second order, that I received on the first.
Then I saw the email about the Ronin knife and realized that was exactly what I needed.
(I’m trying to replace an extensive set of knives I bought a long time ago. Great knives, but not like the Coolina knives! The Ronin would replace the sole remaining knife from my older set that I still use.)
I contacted their customer service and asked about swapping the duplicate knife I got for the Ronin.
They agreed to the swap, which made me very happy!
Now I’m excited to trade the two and begin using the Ronin as soon as it arrives.
Excellent customer service!

24 June 2025
Rated 4 out of 5 stars

I got in on the “Buy 5 Get 6 Free”…

I got in on the “Buy 5 Get 6 Free” deal. A great way to fill out my knife collection. However, between one knife I ordered, and free gift, and the surprise purchase, I ended up with three of the same knives. Is there any way to exchange at least one? One I can give as a gift.

26 May 2025
Rated 5 out of 5 stars

Had been looking at your knives for…

Had been looking at your knives for some time, avoided every BOGO offer to date, but decided as a Mother's Day gift to upgrade our knives. The offer contained 5 knives along with the wall magnet and it was still in the range of the BOGO ones I has walked away from. Wife was impressed and loves them.

24 April 2025
Rated 5 out of 5 stars

I enjoyed the information within the…

These knives are of the highest quality I have found and sharper than most store bought knives in general. I am very please to have found this website and their brave introductory order which by far is an exceptional deal. Furthermore, I purchased their book enjoyed the information within the Book and was pleased to see the different subjects covered. Thanks.

7 January 2025
Rated 1 out of 5 stars

Bad product

Bad product, cheap metal rust and black after first use
People please don’t lose your money. You will regret. Bad customer service. Lying to people.

2 March 2025
Unprompted review

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