SMALL Sizes & Customer Service NOT very responsive
First of all, the product is good quality. I took away 3 stars for Customer Service & their sizing.
1) SIZING: I know that "European Sizes" are smaller than American sizes, but this is ridiculous. I ordered my husband a 3XL shirt -- he normally wears XL or XXL, so I upped a size for this order. The shirt is WAY too small for him. It is not THAT much too large for ME & I am a Medium/Womens!
She offered to send 4XL or 5XL, but that is unacceptable, as it is degrading (The high-end brands have figured this out & gone the other way... you need to order a SMALLER size than normal.. which makes you feel GOOD, not BAD about yourself, no matter the size.)
2) Customer Service: I initially contacted CS, as directed by their website for a return/refund. It was about a week and a reminder "nudge" email before they responded.
After she offered larger size & I explained why that was not acceptable & requested they give me the return address, I have had NO REPLY (sent 9/29 - now 10/5).
BAD experience. Won't order from them again; too bad... we liked the shirt -- it just didn't fit.
(After writing these reviews, they refunded me without comment.)