Really wonderful products, exactly what I wanted and so many to choose from from the brand I ordered and a good price. Also very fast and smooth handling and shipping, came 2 days earlier than expecte... See more
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Very misleading website. UK domain, UK customer services number. I thought I was buying from a UK seller. Does not ship from UK. Instead shipped from Holland. Very underhand. Still waiting for deliver... See more
Fantastic range of quality, stylish & well made kitchen utensils, cook ware, bbq accessories, etc.. In fact everything the cook, chef, postmaster, professional or just keen amateur could wish for is r... See more
I placed an order for 2 cups. After 3 weeks I was notified that one would ship but the other was refunded. After that I got notice that I had store credit for the cup so I thought it would be shippe... See more
3.1
Average
159 reviews
Hasn’t replied to negative reviews
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Cookware order - import tax
Only ordered from cookware because it had a UK telephone number not realising it's then directed to the Netherlands which I found out later. Received an email thanking for order then received an email about paying import fees of £43.00 from UPS (thought this was a scam email) our order value was only £150.00 which included £10.00 delivery. UPS delivered the goods which we then had to pay the import fees. I queried this with cookware (etrias) but they could do nothing for me, they explained that when I ordered I should have seen some red writing, which I didn't, which states you maybe charged extra NOT you will be charged and it doesn't tell you how much. So please be very careful when ordering from the EU.
27 January 2022
Unprompted review
There’s a lot of excuses about Brexit…
There’s a lot of excuses about Brexit here, and I’m no Brexiteer but we have to learn to do business with the continent better, more conveniently and economically viable. I ordered two boxes of wine glasses. The cost was ok and I was aware of the acceptable delay in delivery. One glass in one box was broken which was disappointing to immediately have a suite of 11 glasses! The business aspect comes back here…I won’t return them because I have to pay shipping costs plus to replace the box I have to pay shipping costs for the new box. It’s not worth it for one glass, but for a good product at the right price there has to be a better way to do business with the continent if the relationship is to develop and flourish, as we both need it to. I’m unlikely to order again until the terms/business efficacy are made more convenient/financially viable.
13 January 2022
Unprompted review
Reply from Cookwarestore
Dear Peter,
Thank you for your review. What a pity to hear that your experience with us and the ordering within the EU was disappointing.
It is indeed very difficult in this case concerning the Brexit and the rules that are attached to it. Unfortunately, we are also forced to stick to these rules and move within them.
We would like to think along with you for a suitable solution. If you would like to send us an e-mail, we can see what we can do for you. We assume that a suitable solution can be found.
With kind regards,
Etrias customer service
Translated with www.DeepL.com/Translator (free version)
Delivery Too Complicated
Satisfied with item, but delivery delayed and complicated by need to pay Duty plus VAT plus Brokerage Fee amounting to over 30% of the item cost. Customers from UK need to be VERY careful since items are shipped from The Netherlands.
7 December 2021
Unprompted review
Reply from Cookwarestore
Dear R Bonsobar,
Thank you for your review. We are sorry to hear that your experience with us was not what you expected.
Due to Brexit, every shipment from the EU consist an import fee before it can be delivered. This is also stated at our website during checkout. These costs are determined by the UK government so we have no influence or information on this.
You can email us with any further questions.
With kind regards,
Etrias Customer service
Never received this item.
Never received this item.
Very disappointing experience.
2 June 2021
Unprompted review
Reply from Cookwarestore
Dear Customer,
Thank you for your review.
I'm sorry to hear that your parcel hasn't been delivered. I have taken a look at your order and it would seem that the reason the parcel hasn't been delivered was because you refused the delivery due to an extra charge. I can see that our customer service team is already working on a solution and has contacted you regarding your order.
Kind regards,
Etrias Customer Service
Reply from Cookwarestore
Dear Crocus,
Thank you for your review.
We are very sorry to hear that you are so dissatisfied with the service offered by Cookwarestore. We'd love for you to get in touch with your order number so that we can see what the problem is and what we are able to do for you!
Kind regards,
Etrias Customer Service
No communication around a damaged parcel. Avoid!
Parcel damaged and never delivered. It has taken over a month of chasing Etrias and DPD to find out it has been destroyed! No proactive communication from either of these parties.
21 January 2021
Unprompted review
Reply from Cookwarestore
Dear Graeme,
We are sorry to hear you have experienced troubles with the delivery and that the parcel has been lost due to damages.
Unfortunately it can take some time to solve those matters with DPD, due to bureaucracy and transport issues to Brexit.
We hope the issue is resolved by our customer service by now and if not, we hope to hear from you so we can solve this matter in a satisfactory manner.
With kind regards,
Etrias customer servie
Excellent service and customer service…
Excellent service and customer service especially as I got caught out ordering before Dec 31st and my delivery was after so I got a double hit on VAT and import duties. All sorted very quickly and my item delivered. Thank you.
19 January 2021
Unprompted review
UK VAT messages were not displayed…
UK VAT messages were not displayed during purchase.
now I'm being told they were, As they have now been added. Now it also displays a msg for return shipping costs.
web site has a .co.uk address, but is not located in the UK.
Import Fees = £40.75
UPS charges for paying the fee = £11.50 about 28%
of the import fees.
Stop selling in the UK if you are not based here.
a CO.UK web address would indicate you are UK based. YOU ARE NOT
18 January 2021
Unprompted review
Reply from Cookwarestore
Good afternoon Paul B,
Thank you for your review. We are very sorry to hear your experience with Cookwarestore has not been positive so far.
We entirely understand your frustration at these circumstances and we sincerely apologise that a tariff now has to be added to the cost of your order.
This change in policy is unfortunately the result of Brexit, where the UK has left the EU. A tariff or customs duty must be placed on all parcels being shipped between the UK and EU-member states. Unfortunately, this policy is now EU and UK law, which means that is not within our power to change, adapt, or waive tariffs or duties placed on parcels that are shipped from our warehouse in the Netherlands to customers based the UK.
Once again, we are deeply sorry that we cannot do more for you and sincerely apologise for any inconvenience that this change in UK/EU trade law may cause.
If there is anything else we can do for you, please let us know.
Kind regards,
Etrias Customer Service
Its not clear that this company is based overseas!
This company is based in the Netherlands, despite having a .co.uk domain and UK telephone number displayed. This was not made clear, also not clear was the Import VAT and customs duty that I would need to pay to the courier company (UPS) to receive delivery - because this company is based in Europe. Despite the customs and VAT being UK/EU law and obviously not something Cookwarestore can do anything about, it shows some deception on the company's part. If I was aware that the company was based overseas, I would have (unfortunately) ordered from a UK business. Not impressed. Extremely poor customer service too. Delivery delayed. AVOID.
11 January 2021
Unprompted review
Reply from Cookwarestore
Dear Luke Solomon,
We are sorry to hear that you have not been happy with the service that we have provided.
However, we would like to clarify that it is made clear on our website that we are a Dutch based company. We will attach the link for clarification: https://www.cookwarestore.co.uk/about-us
As the UK has exited the EU, it is not treated under EU law anymore, therefore it has no free trade arrangements and a customs duty is imposed on imported goods. If you are not willing to pay those fees that is completely fine, then UPS will return the items back to our warehouse.
We understand that Brexit complicates the matters, not only for companies but individuals as well and apologize for any inconveniences caused.
With friendly regards,
Etrias Customer Service
Great selection of products
Great selection of products. I ordered 4 items, of which 2 were out of stock for delivery in time for Xmas. Etrias were very apologetic and very quick to offer me options: wait, select an alternative or be reimbursed. I had to opt for the latter for practical reasons and I was speedily reimbursed. Very good customer care in my experience and would recommend them.
1 January 2021
Unprompted review
I have not had a delivery for this…
I have not had a delivery for this product and still do not know when I will so disappointed is the only feedback I can offer.
Seems the customer service team are struggling to find my order but a separate email they sent today tells me it is in transit. Very confusing why they are saying they have no record of my order.
29 December 2020
Unprompted review
Reply from Cookwarestore
Dear Simon,
Thank you for your review. We are very sorry to hear that your experience with Cookwarestore has not been positive so far.
We would like to help you out with this and look at what we can do for you, but we are unable to find your order in our system. Can you please contact us through email or telephone so we can give you an update? We hope to hear from you soon.
If there is anything else we can do for you, please let us know.
Kind regards,
Etrias Customer Service
--------------------------------
Update:
Dear Simon,
As we do not automatically receive your order information when you place a review, we were unable to connect your review to your order and inform you on the status of your order right away. We understand that you have since then received an update through our system from one of my colleagues, which is good to hear. We hope you will receive your order soon.
If there is anything else we can do for you, please let us know.
Kind regards,
Etrias Customer Serivce
The order was cancelled after we had…
The order was cancelled after we had received a shipment notification. No explanation was given. No chance to order anywhere else in time for Christmas.
25 December 2020
Unprompted review
Reply from Cookwarestore
Dear A. Lockwood,
Thank you for your review. We are sorry to hear that your experience with Cookwarestore has not been positive so far. We have taken a look at your order and it seems our carrier has returned this parcel to us for unknown reasons. We are very sorry about this inconvenience and understand that this is very disappointing. Our sincere apologies for this.
The goods are still in stock, so if you still wish to receive these, you are able to order them again. If there is anything else we can do for you, please let us know.
Kind regards,
Etrias Customer Service
Excellent after order service - shame about their warehouse packing
Box badly packed so one glass arrived broken however the customer service was excellent and another box sent with no need to return the original 3. Son in law happy to have 3 glasses until the next package arrives.
24 December 2020
Unprompted review
Excellent customer service
I contacted customer services because the delivery company botched my order. Etrias was superb - I had an immediate personal response, not the usual bland acknowledgement, and a speedy resolution. My replacement order arrived without problem. I will have no hesitation in ordering from this company again. Their prices are good too!
24 December 2020
Unprompted review
Excellent company
Easy to order. Quality item. Helpful staff. Would use company again.
22 December 2020
Unprompted review
Great company and products
Website easy to use. Great products. Prompt delivery. Will use this site again.
22 December 2020
Unprompted review
Very good Costumer Service
Very good Costumer Service. Very professional, polite and quick responses. Delivered in time also!
22 December 2020
Unprompted review
2 out of 8 bowl arrived broken
2 out of 8 bowl arrived broken. I believe this is all to do with the delivering company. Etrias Store was very understanding and professional and send me straight away a new parcel. Excellent service!
16 December 2020
Unprompted review
Great value and fast delivery times
Great value and fast delivery times. Thank you very much for a pleasant online shopping experience.
10 December 2020
Unprompted review
Good product, good delivery
The website had some great offers and the delivery time was superb. Glasses were intact, very well wrapped. Product as described.
6 December 2020
Unprompted review
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