ConveyancingHome Limited Reviews 

432
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often highlighting their kind and patient approach. The service is frequently described as seamless, stress-free, and effortless, with many appreciating the quick turnaround and smooth user experience. People commend the exceptional customer service, noting clear, consistent communication, and prompt updates at every stage. Reviewers often mention the team goes above and beyond, simplifying complex situations and providing reassurance. The overall user experience is highly rated, with many intending to use their services again for future needs, thanks to well-managed processes.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service, highlighting professionalism, efficiency, and clear... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent communication,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting quick and efficient... See more

User experience

Customers had positive experiences with user experience, describing it as professional, quick, and efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can't recommend ConveyancingHome enough! We had quotes from 3 different solicitors for our sale and purchase and took the risk of going with the most affordable - it paid off! Kayleigh was brilliant... See more

Rated 5 out of 5 stars

I just completed on my property with Gemma and her team. Their communication was brilliant, and they kept me updated at every step. The property had no deeds and needed extra administration. Gemma han... See more

Rated 5 out of 5 stars

I have worked with Mark Higginson at Conveyancing Home on quite a few cases. He is one of, if not the best solicitor I work with in terms of communication and follow up updates. He keeps not only the... See more

Rated 5 out of 5 stars

From the start of using Kayleigh and her team for our purchase mortgage and remortgage of our rental property I was impressed by their communication, efficiency and dedication to getting the job done... See more


Company details

  1. Real Estate Attorney

Written by the company

We streamline the property transaction process, providing efficient, reliable and stress-free conveyancing services nationwide. Specialist, qualified and licensed conveyancers Review progress at your convenience Latest technology, available nationwide


Contact info

4.8

Excellent

TrustScore 5 out of 5

432 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(432)

201 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Time Buyer

Kayleigh and her team were fantastic from the start of the purchase right to the end. Every question I asked was answered near enough immediately, I was updated immediately at every single step, and any legal wording I didn't fully understand was simplified. As a first time buyer I could not thank and recommend them enough, as it made me a lot more confident that the purchase would go through smoothly as I knew I had a good team looking after me.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Claire was fantastic throughout our house purchase. She was professional, responsive, and kept everything moving smoothly from start to finish. Her communication was clear and reassuring, and she made what could have been a stressful process feel straightforward. We really appreciated all her hard work and would highly recommend her services.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

With what was an unusual property

With what was an unusual property, Mark and the team at conveyancinghome Ltd handle the sale with expert knowledge and great communication, this made the whole process smooth and worry free. 5stars for Trustpilot and 10/10 from me

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service!

Outstanding service!
Eve our solicitor and Ameilia her assistant were super helpful.
Eve went out of her way to keep us updated with the sale.
Thank you
Julie &Jackie

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service throughout my house purchase. Jennifer and her team were professional, thorough, and handled everything carefully from start to finish. Their attention to detail gave me confidence that everything was being dealt with properly. I would happily recommend them to anyone buying a property.

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling service from start…

Absolutely appalling service from start to finish.

My offer on a property was accepted in January, and we are now in May with the entire chain ready to exchange - yet the only consistent thing throughout this process has been the complete lack of communication, urgency, and professionalism from this firm.

At every single stage, I have had to chase for updates myself. Not once was I proactively informed about progress, outstanding matters, or next steps. Calls were repeatedly promised and never returned. Emails raising concerns were ignored entirely.

The problems started when my estate agent asked whether I had signed documents that I had never even received. After chasing, I was told they had been posted - yet nothing arrived for over a week. Only after further chasing were the documents finally emailed for me to print myself.

I returned signed scans the same day and posted the originals a couple of days after, which were delivered to the office the following day. Despite this, I was later told they had not had time to review them because other exchanges were taking priority. It seems they are taking on a lot more work than what they can effectively handle.

On multiple occasions I was promised updates or callbacks that simply never happened.

Most concerning was being contacted and warned about supposed upcoming works on the property that I would allegedly be financially liable for - yet no details could be provided regarding the works, costs, or timelines. I was then sent documents dated July 2025 relating to works that, after I investigated myself with the estate agents and sellers, had already been completed and paid for last year. This caused completely unnecessary stress and demonstrated a serious lack of due diligence before alarming a client with inaccurate information.

At this stage, the rest of the chain is waiting solely on my solicitor. After months of delays, constant chasing, poor communication, and misinformation, I can honestly say this has been one of the most frustrating professional service experiences I have ever dealt with.

I would not recommend this firm to anyone purchasing a property if you expect communication, efficiency, or basic client care.

6 May 2026
Unprompted review
ConveyancingHome Limited logo

Reply from ConveyancingHome Limited

Dear Abbie
Thank you for taking the time to share your feedback. We are sorry to read about your experience and the frustration this has caused.
Leasehold transactions, particularly for flats, frequently involve delays while we await information from the landlord’s agents and the separate management company. Where this information is provided early or upfront, it can significantly speed up the process and help clarify any payments due. The average timescale for a leasehold transaction can run into several months, especially where there is a chain involved, and we generally only issue documentation for signature once the necessary information is available.
We will look into the matters you have raised. Please contact us directly at customercare@conveyancinghome.co.uk so we can investigate your file properly. We often share your frustration when responses from third parties are slow in arriving.
We appreciate you bringing this to our attention.
Regards

Rated 5 out of 5 stars

Team Jane!!

We recently moved house and were introduced to Conveyancing Home by our estate agent. The transaction proved to be somewhat problematic but Jane Bishop, Beth and the team overcame all the issues with their diligence, expertise and professionalism. Our good fortune when they were suggested to us and I can only recommend them to anyone looking for top class service in the conveyancing field. Thanks again to all involved at CH

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service, I can highly recommend

I recently used ConveyancingHome via Manning stainton to sell my property. The service was impeccable. The communication provided by Claire and Ebtehal throughout was fantastic. The sale went through a lot quicker than expected too. I can highly recommend ConveyancingHome for a great stress free service

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Jenny and Babita were great

Jenny and Babita were great. Kept me informed as things moved along. It was a quicker process than I ever expected. No hassle very smooth. I would highly recommend Conveyancing Homes to anyone going through the house purchase/selling process

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful with our Sale

Very helpful with our Sale kept us up to date all the way through all staff very helpful no trouble in recommending them and will use again if I require any further assistance A big thank you too all who got us through 👏👏🏆

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Human approach

Mark made sure the process was as easy as it could be for us, was very friendly and prompt. It made a very stressful process a little less difficult. He took a very human approach with us which I immensely appreciate as a FTB as many of the other organisations we had to work with made us feel like nothing more than a paycheck. Thank You.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

I am a first time buyer and come with a…

I am a first time buyer and come with a million and one questions and concerns but Kayleigh communicated brilliantly helping me through the whole process and for that I couldn’t be more grateful. I received excellent customer service and was extremely pleased with the guidence I was provided

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Swift process seamless

Swift process. Initial onboarding seamless. Kept informed along the journey. Prompt and professional. Definitely would use again,

22 April 2026
Unprompted review
Rated 5 out of 5 stars

First time buyer

As a first-time buyer, this was a completely new experience for me, but Mark made everything straightforward and easy to follow. He explained each step clearly and in a way that was easy to understand, which really helped throughout the process.

He was always helpful, responsive and patient with any questions I had, no matter how small. I felt well supported from start to finish and would use his services again when I am next buying/selling!

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Unbelievably incompetent

Unbelievably, ConveyancingHome sent the proceeds of a sale to the wrong solictor, a company that had been liquidated. They did not do the basic account checks that any individual or business would do.

Even worse, they took four days to resolve the matter when they could have paid this instantly from their own funds or through insurance. It left one family homeless for four days and three others stranded in the chain.

To make matters worse, the legal claim for the expenses incurred by this gross incompetence has yet to be paid. It is still awaiting 'approval from one of their directors'.

A terrible situation, made worse by apathy, tardiness and a complete lack of care and attention after the mistake was discovered.

Edit

ConveyancingHome replied below, quite rapidly and at the weekend. It shows they pay more attention to trying to block bad reviews rather than sorting the problem out. An hour spent on a correct bank transfer would have been more productive than trying to suppress bad online feedback. A classic case of wrong priorities.

24 March 2026
Unprompted review
ConveyancingHome Limited logo

Reply from ConveyancingHome Limited

Dear Peter James. We cannot see that you are a client of this firm. We have responded to an email that you have sent to us.

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