Contrado Reviews 

Very hit and miss on production quality. Sometimes pretty good but when it goes wrong, it goes very wrong.
I spoke with an agent on Friday, regarding a Tea Towel order (the background colour was incorrect and so was the printed imagery). I emailed requested information and photos and received an emaild ticket number (C25-1010-1330-02XXX ), noting I would be contacted within 2-3 hours. I have received no contact.

I called this morning and waited on hold for 45 minutes; after which there was a notification that "there is an error with call forwarding" and the call was disconnected!!!!!!

I tried the online Chat facility (also not working). I tried the online form option (also not working - get an error message)

There was clearly a production issue with this order (I was sent an extra foc item with a note saying there was an issue). The right course of action would be to offer to remanufacture - the cost to Contrado = very negligible.

The cost to Contrado reputation, by their lack of customer service = very high...

For more details look at the email & photos and sort out without me having to try to contact you again.
If you can't do that then I'd like a refund for the items and i'll take all future business elsewhere.

***UPDATE*** After review posted I was contacted by Customer Service. Contrado did then endeavour to rectify the production issues. Shame it took a public review to get any response. Suggest Contrado make adjustments to their procedures to mitigate customers having to go to such extreme methods

Order #3234394 | October 2025
Summary
DO NOT use this service for professional POD business. Multiple severe quality failures, refusal to take responsibility, and ultimately ghosted after 6 days of no response.

Quality Issues Documented:
1. Dramatic Color Inaccuracy
The t-shirt colors were severely oversaturated with green and blue tones, completely different from my design specifications. Ironically, their own packaging box displayed the correct colors, proving they have the proper color profile but failed to apply it to the actual garment. When confronted with this evidence, they claimed it was "the best possible" result for fabric printing - unacceptable for a professional print service.
2. Design Distortion - Technical Printing Error
The entire design exhibited vertical stretching. Circular elements (including a logo) appeared elliptical, proving the design was improperly scaled during printing. This indicates their pre-press process failed to compensate for fabric tension during printing - a fundamental error that any professional print service should avoid.
3. Poor Construction Quality

Shoulders poorly sewn and sticking up
Excessive garment length
Loose, poorly finished neck rim
Stiff, cardboard-like fabric texture even after washing
Overall unwearable quality

4. Packaging Issues
T-shirt box arrived with one flap unsealed, suggesting poor quality control throughout the process.

Customer Service Experience - TERRIBLE
Initial Response:

Deflected responsibility with technical explanations
Blamed "fabric absorption" for dramatic color errors
Offered insulting 10-15% compensation for completely unusable product
Claimed no other customers complained (defensive, not solution-oriented)

Second Response:

Refused full refund despite documented evidence
Claimed severe quality issues represented their "standard procedures"
Still deflected responsibility for measurable technical errors

Remake Offer:

Finally offered remake but asked ME to provide new design files in "sRGB color codes"
Shifted responsibility to customer instead of fixing their production process
Team "could not identify" obvious design distortion despite photographic evidence

Final Response: NONE
After declining the remake and requesting a refund with clear documentation, they have ghosted me for 6 days with no response whatsoever.

Evidence
I have extensive photographic documentation showing:

Color comparison between packaging (correct) vs. t-shirt (wrong)
Elliptical distortion of circular design elements
Construction defects
All email correspondence showing their refusal to take responsibility

Business Impact
This was a sample order to evaluate their service for potential larger orders. The combination of:

Multiple quality failures
Refusal to acknowledge errors
Poor customer service
Being ghosted when requesting resolution

...has made it impossible to consider them as a business partner.

Recommendation
Avoid this supplier if you're running a professional POD business.
The quality control is inadequate, they refuse to take responsibility for clear production errors, and they will abandon you when you push for appropriate resolution. Their packaging shows they CAN produce accurate colors - they just don't apply proper quality control to the actual products.
Save yourself the headache and find a supplier who:

Takes responsibility for production errors
Has proper pre-press compensation processes
Provides adequate customer service
Doesn't ghost customers seeking legitimate resolutions

Update:
Currently pursuing payment dispute through my bank due to non-responsive customer service and defective product. Would not recommend to anyone seeking professional quality POD services.
Date of Experience: October 2025
Order Number: 3234394
Would I order again? Absolutely not.

UPDATE - Resolution:
After posting this review, the company responded quickly and professionally. The Customer Service Team Lead personally handled my case and issued a full refund within 24 hours ( we rendered the t-shirt and box unusable). They also offered a goodwill gesture and personal assistance for any future orders.

Final Assessment:
Positives:

* Eventually did the right thing with full refund
* Senior management intervention was professional
* Acknowledged the issues and resolved promptly once escalated

Negatives:

* Quality control issues remain unaddressed
* Initial customer service was inadequate
* Only resolved after public review pressure
* Their explanation that they "don't make adjustments" to files is concerning for a professional POD service

Wasted time with contrado. They don't have the right tool to edit images completely rubbish.

And now wait to see a reply from them I bet will come back no order found and please contact us to solve the issue just to make the response review look good for other customers

Excellent customer service, super happy with the product too.

It was a great experience getting a product made for my exhibition. The website was very easy to use and when I had a question and called up I was able to speak to someone who sorted the question out with no problem. They are such a great company and the finished piece was better than I imagined.
It arrived within the time that was scheduled. Thanks very much Contraldo I will be back.

The customer service advisor was extremely knowledgeable, professional, friendly & helpful in assisting me in achieving the best possible canvas portrait, from an unusual photograph, which was difficult to reproduce.. My mother in law was absolutely thrilled to bits with her gift & the quality was top notch.

The cushion covers are of excellent quality, precisely matching the provided images. I would highly recommend this company.

Ordered fabric labels and over half are unusable as the print is off centre. Also not folded as shown in the images. Spoke with chatbot - response was they are manually made. I'm waiting for a response from their team which could apparently take up to 2 days. Not useful when you have products needing labels, and the contact forms on the website don't work.
UPDATE - the team at Contrado are working to send a new batch of labels asap. Will update again once the new order is received.

Contrado has so many wonderful custom offerings: fabric, clothes, bags, etc. I'm here to rate their custom sewing labels.
They offer several types, shapes and colors of labels. They even provide the software needed to set up the prototype, allowing you to "see" what the label will look like, if your graphics will work, if the printed parts will fit, etc. You can even use color graphics. If you have problems with the setup, they have a very friendly team of experts who are happy to help. Once everything is good, you decide how many you want. Shipping is very fast. Their pricing is more than reasonable and they do very, very good work. They will save your file, if desired, for future orders. Contrado, you have never failed me, and once again, I thank you for making my labels look fabulous.

The product I ordered was fantastic. Colors, definition, fabric - all of it the best quality. I really appreciate the great attention and help I got from customer service rep Tejas while I worked through this process, and I am very pleased it was completed and shipped to me so quickly.

The lastest products arrived a few days ago and we are in awe at how beautifully and creatively you make them - we htink you are really amazing and wonderful. You have never let us down.

Ordering was simple and easy while production and shipping across the Atlantic was very fast.

Any problems or advisories were dealt with professionally.

Thank you

Contrado offer a great and unique service. My material the printed is gorgeous.

Shocking experience. As a previous review we looked at Contrado as a new supplier for our business.

After receiving a sample order it was nowhere near what we expected. The Sleeves of the t shirt were up near the shoulders, far too small, if I had off sent this product to a customer it would have resulted in a refund and negative feedback. Al's a logo on the back was printed over the stitches on the neckline.

After contacting contrado for two days with my concerns regarding the product I received I was promised a reply by email to resolve the issue. I have yet to receive any reply whatsoever.

I won't be using this company based on my experience, seriously need to address customers queries are they won't be in business for long.

The Customer Service was excellent. I bought a bulk order of oversized hoodies - they are superb quality, the print of our design looks amazing, and the team were so helpful getting me a sample and getting the full order pushed through to meet our deadlines. Really top quality product, great service.

I recently placed a large order of silk scarves with Contrado. A number of them had problems in their execution. I reached out to customer service and initially they were unresponsive. I persisted and managed to get in contact with the management and the scarves were reprinted to a quality I was happy with. I gave Contrado 3 stars for the delays and stress that was caused.

I’ve just received my order (3194752) and I’m extremely disappointed. The colours are nothing like what was shown online — instead of being bright and white, the print is dull and looks like it has a sepia tone filter over it. It’s completely different from what was advertised.

For the high price I paid, I expected much better quality. The final product looks cheap and poorly printed, and I honestly feel misled. I won’t be ordering again and wouldn’t recommend this company based on my experience.

Fantastic product. Very good quality, and communication Will definitely order again.

Paid for express delivery and got standard UPS. Now my package is already 3 days in the Netherlands and still not at my address and too late to be used in time and why I ordered it in the first place. Phonenumber of customer service that's listed on the website isn't working and the help chat also doesn't help or give clear answer. Very dissapointed by this delivery. After filing a complaint Contrado refunded my order due to what happened. Thankyou for this.