Contrado Reviews 

Yep, don't bother.
Ordered two individually designed scented candles as Christmas presents on 8th Dec,
Immediately told that the scent i wanted wasn't available, in fact, only one scent across the entire range was available, so accepted that.
Then they sent out two identical candles, which was obviously wrong, when questioned, they sent a confusing response which stated something about sending out a different label for me to put on the wrong candle.
Reluctantly agreed to this, with a week to go to Christmas, now, December 30th, I ask when the issue will be resolved, to be asked if I want to go ahead with the resolution!
Every single step of the way, this company has required you to confirm you want to go ahead with the order that you ordered and does nothing if you don't respond, even if the email doesn't look like it needs a response.
Just bizarre, like there's a language barrier.
If somebody from their company replies to this saying this has been resolved, that is a lie. This was supposed to be Christmas presents, ordered early and not received by 30th December.

My own design and print quality is stunning but quality of materials for hoodie and t shirt is very cheap. The sleeves of hoodie after 4 days was with a bobbles. I am wearing in my art gallery as part of my uniform and advertising. I paid 85 pounds for hoodie but unfortunately it's the cheap quality of materials. I haven't washed yet but its look like been warn a year

I have not wear my t shirt yet but the quality of material is cheap, look like one time clothes.

Bought custom jigsaws with a special artwork printed, purposely picked a plain tin so not only made it challenging but a surprise to see the final product. They printed out the entire artwork on paper along with it?? if i wanted them to have a reference i would have picked an box with the reference on it!!!

From the initial enquiry to receiving samples and confirming the large project, Kajal has shown nothing but the best in customer service. Following up each time, being dedicated to our timeline and project requirements to ensure we had the best result. They flagged when a sample had different fabric on the gusset due to my error on the design tool and got a new sample sent out before they produced the mass order. Honestly, I cannot fault the level of service we have received. It is difficult to find this level of support recently so thank you for restoring my faith. We shall we back again, and Contrado (and Kajal!) are firmly on our approved supplier list, why wouldn't they!

Also, produced in the UK with great sustainability incentives, perfect!

What a disappointment...
I ordered 4 big velvet fabric designs, two of the designs have absolutely pale colors, and the design details weren't visible at all!
I contacted customer service to get a new order with the correct colors, and after more than a week and multiple reminder emails, I got a reply that there can be "minor variation" during the printing process. What I received was a lot more than just a minor variation.

What is worse is their customer service response time. I sent a complaint a week ago, could finally get a hold of their 24 offline live chat, and was promised to get an answer on the same day. 3 days passed, and I am still being ignored.
I don't know if this could have gone worse tbh.

UPDATE:
The company reached out to me, offering a redo of my order 3 days ago. I replied to the email on the same day and asked for some details to avoid some design problems. 3 days have passed, and two extra reminder emails were sent, and I still haven't gotten a reply.
Mind you, I placed my order on the 30th of October, almost two months now, and they still haven't resolved the issue.

I was excited to surprise friends with custom baubles, and organised an order in early December to leave plenty of time. Was disappointed to receive a different design than the one I worked on for hours (clearly something went wrong from the design page to the "place order" page). Flagged the issue as soon as I received the package. Customer service took 4 days to get back, offering a discount once I had a new order number (instead of sharing it straightaway so that I could order in time). Though I responded straightaway with the new order number and advising time was running out, I haven't heard back for over 1 day and the time window has gone for me to order and receive the baubles in time. No custom surprise for our friends this Christmas.

I ordered some teatowels as gifts based on my linocut print but was disappointed with the result. Contrado have been extra helpful in sorting this out quickly and even edited before reprinting for me. Will definately use again. Thank you Yash!

Riddhi was very helpful when I needed help with my order.

I've had a fantastic experience with this company, largely thanks to Riddhi's outstanding customer service. From my very first order, they've been incredibly responsive and helpful throughout the entire process.
The transfer paper quality is excellent, and the team is always on top of orders. When I made an error with my first order (I accidentally mirrored an image when I didn't need to), Riddhi handled the situation promptly and professionally, resolving the issue quickly. I received my corrected order within 48 hours of production.
The only challenge I've encountered has been with Royal Mail delivery. Despite the 24-hour delivery guarantee, there have been tracking discrepancies and delays on their end - but this is entirely a courier issue, not the company's fault.
Overall, I'm extremely impressed with the product quality and the level of care taken with each order. The customer service is truly exceptional, and I wouldn't hesitate to order again.
Highly recommended!

I had an excellent experience with Contrado. The products I ordered were high quality and the team worked hard to accommodate bespoke requests and deadlines. I was kept up to date throughout. I will definitely be ordering from them again.

I am so pleased with the excellent quality of the printing and the fabrics. I also had a request for shipment and they instantly replied and made it work. The communication with Riddhi was excellent. Perfect product and service. Many thanks!

Contrado did not print my item, I paid extra to get next day delivery so when nothing arrived I phoned them- despite their online info saying the order had been printed it HAD NOT. I was promised it by 12pm the next day (I needed it urgently for a work commitment) but it still didn’t come. Now they still owe me money back for the non postage but they won’t get back to me. Appalling

Contrado have let me down badly and now owe me money. They have repeatedly failed to resolve my issue (online it appeared that my order had been printed and was on its way but in fact they had run out of the fabric so nothing was happening!) so I am now going to trading standards. It used to be a good company so I don't know what is going wrong but I advise you not to order from them. GO ELSEWHERE.

I ordered 45 custom made jigsaw for our Hotel guests Christmas Present. Kajal was so helpful, always replying to my questions very quickly and helping me with everything I needed.
The puzzles look so beautiful and the quality is excellent.

Second time using the company. First for a custom lampshade and secondly for some custom bedding. The lampshade was very good but delayed several times before delivery, sadly the bedding is horrendous. One gentle wash on arrival as it had a chemical smell and all the image has run, faded, stained and looks terrible. We reached out to contrado who quizzed how and what we had used to wash the bedding. We sent them all the relevant information and they kept us waiting for quite some time before offering a resolution of “wash the bedding again” this doesn’t solve the problem. The bedding is a mess and cost over £100. They have now stopped responding to emails. I would warn others off using this company. Feel scammed and disappointed that my son’s new bedding isn’t perfect for him in his new bedroom.

Brilliant purchasing experience. We bought bespoke baubles for our charity. Our design was reproduced really well with great definition and colours, the weight of the bone china bauble was good and the velvet ribbon added a perfect finish. The packaging was very professional. Turnaround was fast. We couldn’t be happier !

PLEASE BEWARE OF THERE QUALITY CONTROL BEFORE ORDERING, ITS A DISGRACE!
Absolutely terrible products and service from Contrado!. I bought 34 placemats for resale, every single one looked like it had been cut by a child with blunt scissors. They were wonky, uncut properly and just no care or attention given whatsoever.
On making a compliant, I was asked to send photo proof of ever single placemat, which our employee did, and this took an hour to complete. An hour's wages they clearly will not pay for. Their response was, "they are handmade and hand cut and therefore useable". They will not accept responsibility, and offered us a 10% voucher, which is a complete insult. We will pursue a full refund via a chargeback with our card used, as they are NOT fit for purpose.

The Contrado team truly went above and beyond with a very high profile gift we were asked to turn around in a very short period of time. Not only did they move mountains to deliver the product on time, the product and fabric quality they suggested was incredibly well received. I would recommend Contrado to anyone - from product to service, they are the best in the business!

Ordered some save the date cards, they came poorly packaged with no protection and consequently are damaged and unusable.

I wanted to thank you for the care you took over my order. This is an exciting new product line for me and I am launching it with a competition in Marie Claire magazine.

I was thrilled when I opened my parcel. The colours were even better than I had imagined them and very true to my original concept. The stitching and overall finish of the bags was perfect. I took the bags to show family and my sister has commissioned a different type of bag as a birthday present.