Consumer Claim Line Reviews 

I had given up all hope of getting my money back I had invested when several companies said they could help then pulled out,then I got in touch with Cp financial claims took my case on they kept me informed and up to date all the way it took around 18 months and I was still unsure if I ould see an end to this nightmare, then a few weeks ago I had a email saying I had won my case in full I was over the moon.Now I've seen people moan about the charges the company makes.They state right from the start what their charges are I am more than pleased with what I received thankyou to all who helped

Still waiting for a call or email in regard to 5-6 claim I have with them, but nothing phone isn’t in service and they ignore email?

Wow what can i say,, it seems that pemberton associates/ consumer claim line are happy to recently reply and report trust pilot reviews but they cant answer a single email, dont bother trying to call them as all the numbers are no longer in use and the complaints form is full of lies,,, ive been waiting for a large claim that is well over a year now, despite constant emails ive been sending ive had no reply, so i decided to call the ombudsman myself and guess what, they dont have any records of the claim!!!!!! I was forced to send 4years of bank statements (recorded delivery luckily) to back up my claim which they said they had sent to the ombudsman, and now i am unable to get any more bank statements for that peroid as its gone past the time slot so thanks to this company ive potentially lost 1000's,,, whos fault would that be? Not mine? Must be pemberton to blame for the poor way they have handled this and probably many more cases, can we calim against them? All i want is someone to reply to my emails.... martin finch....

Glad they are no longer trading. Cowboy owner

Poor service. Ignored contact. Now changed name and website doesn't even work. Tried to to say they have no record of me despite many years of claims. Thankfully went with other companies that were more professional.

Been trying to contact this company for months does anyone work there?! no one ever answers the phone or my emails getting a bit fed up of it not very professional! been awaiting a payday claim for 3 years now !!

Very poor service. Emails ignored and very rude and ignorant director. Avoid these cowboys and claim yourselves.

BE CAREFULL WITH THESE! I had two claims one went threw fine only for a small amount and paid the fee straight away, second claim got paid and I had a few issues with going overdrawn and did not have the money to pay the full fee upfront. They did not want to know, I offered a reasonable payment plan of 3 payments, advised they couldn't do anything as I had been paid the claim. Took me to court, a ccj later they accept the 3x payments, witch was what I originally offered just I didn't have a ccj against me. I made the first 2 repayments on time, they then emailed me a week before the last payment they were taking me back to court to basically get bailiffs out, 6 emails later of me advising that I get paid next week as they were aware, I had not missed a payment I asked why are you doing this, there answer was 'we reserve the right to'.

I understand it was my fault originally but they made it he'll and did everything they could to take me court, no replying to my emails and phone calls and stressing me out. If I could go back I would never use them.

So don't expect any form of custom service or help from them if anything goes wrong.

OH AND AFTER THIS REVIEW THEY ME A SNOTTY EMAIL SAYING THEY HAVE SENT MY REVIEW ON TRUST PILOT TO THEIR LEGAL TEAM FIR REVIEW? AND SOME CRAP ABOUT ANY FEES THEY WAVED AS GOODWILL GUESTURE THEY WILL NOW BE CHASING ME FOR. HAVE NOT HERD FROM THEM SINCE! PS THE DEBT HAD BEEN PAID IN FULL AS THE COURT ORDERED JUST THEM BEING UNPROFFESIONAL. ALL MY EMAILS HAVE BEEN KEPT AS REFERENCE INCASE ANYTHING DID COME OF IT.

This company is an absolute joke, it took them 13 months to get me my money, which I was due.. they then bombarded me for 5 or more days and sometimes 2 emails a day about paying the invoice and I hadn't received the money..
They then decided to try and charge me 30 pounds for late payment of the invoice..
USE THIS COMPANY AT YOUR OWN PERIL!!!!
Now I've waited the 8 weeks for them to deal with my complaint and surprise surprise, they have answered my email or acknowledged it.... oh yeah, 11 weeks have gone and you still haven't answered my complaint neither...... DONT USE THIS COMPANY NEITHER, AS THEY ARE NO LONGER REGULATED

No progress after almost a year.

I first started my pay day loan claim against quick quid in June 2018. It's now April 2019 and I am yet to have any solid answers back. The last I heard was it was sent to the financial Ombudsman in October - I know it said it could take a while to come back but it's officially been 6 months. I started this claim almost a year ago and have no idea what's going on. Having read other reviews I've lost all faith in this company and regret sharing any information with them.

This pay day loan has caused me so much stress over the years I was excited to finally get it resolved but this has drained all the hope out of me that I'll ever get anything back.

Rebekah Leonard
PDC-180607-24400

the best payday claim company i have come across.they charge %36 but is value for money i had two case with them and they refunded all the interst for me in no time.their customer service is excelent,also they gave you all the advise you are looking for,also they can claim.other thing that other companies cant do like door step loans,dont go any where else for payday claims get in touch with pemberton ans associates

Disgraceful customer service - Avoid at all costs

In regards to your statement addressing the treatment of venerable clients. It now makes perfect sense that at the invoice recovery stage your company ceases its social and corporate responsibility for these individuals.

As you can see from their response a complete lack of empathy. If they had checked the supporting evidence I submitted on a number of claims it would be completely self explanatory.

Disgusting company. Avoid.
Charged me £44 for a £19 refund which I never received. Inundate you with phone calls and threatening messages about contacting your workplace and taking you to court. Total scum.
Reply to company: sunny cleared my balance as a goodwill gesture nothing to do with anything you did and refund never received. Also you did add charges it took me numerous emails to get you to remove them.

They are helpful.

Steer clear! Firstly, you are on hold for outrageous amounts of time when trying to contact. I did not receive initial correspondence to say I had owed money which increased at a rapid rate similar to Pay day loans.

Managed to speak to a helpful lady in customer services who was going to get some fees removed but was the put onto the Managing Director. He seemed to get worryingly excited whenever he mentioned the word “legal” (amount was under £100) and then refused to remove any fees when I described his behaviour pedantic.

He had extremely unlikeable demeanour and I have basically ended up paying them the vast majority of money they got me (which I really should have just done myself).

No doubt the fact I hadn’t paid the amount due on time was my fault but this does not detract from the fact the MD was a very strange and unhelpful man. To be perfectly honest, he seemed like he would have preferred to issue a CCJ rather than get the money.

I did not know I could get a refund so when payday claims came along through a friend's notification I gave it a try. Am absolutely delighted. One loan reduced and stopped completely and another cash payment. Yes the fees are not low but withou them l would not have known and had nothing back. Always been very up to speed with all my questions and even had phone calls and emails to keep me updated. A particular thanks to Lesley for her hard work and patience. Fantastic results and possibly more to follow.
THANK YOU.

I started a claim in February, I have phoned the company a number of times with no resolve. Originally I put in claims for 3 payday loan companies. I sent them all the documentation and they didn't submit the claim to the ombudsman until July. The cited issues with merging IT systems, staff changes etc. I have emailed them a number of times where I received confused (on their part) emails demonstrating their poor record keeping. I tried to ring them today after no response to the last 3 emails over 3 weeks. The office is closed at 10am on a Tuesday? My advice, stay away! apparently one of my claims has been with the ombudsman since July, but I have no idea what's happening with it. Cowboys, that's all I can say!!!

You will never get through to them on the phone. Any reply to questions sent via email bear no relevance to the question. Avoid, make the complaints yourself it isn't difficuly

It’s probably easier to do all the work yourself, I was due payment from a lender back in June, we are now in September and I have had to speak to the ombudsman myself regarding this as every time I ring up Pemberton I go on hold for over 10mins at a time, to then be told the same story of we will chase them... I always ask can you come back to me when you have spoke with them and let me know... of course is the response and not once have I been contacted - it’s always me calling them! Still waiting on my outcome that started last year and even though it’s been agreed payment still hasn’t been made yet I keep getting emails saying I am being charged for outstanding payment?

The service as Pemberton started very well offering to assist to claim payday loan interest.
Lending Stream agreed a refund of £137 and Pemberton wanted a payment of 30% + vat fees. Lending Stream were a few days over making payment. The letters and reminders were constant from Pemberton. I emailed and left messages for them to call me back as I was deeply concerned that they were chasing before I received payment. They also stopped chasing my larger claims. I then received an email threatening me with a CCJ and court fees which they added to the bill. I spoke to a lovely lady in Compliance who apologised on behalf of Pemberton and removed the fees. In the interim I took over my case with Sunny - speaking to Sunny and the Ombudsman. I did a lot of leg work chasing and making calls and have the name and contact at the Ombudsman. I have now received a bill for £882 for their services for dealing with my Sunny claim. I called and spoke to a someone in the Ombudsman Team today and told them I wanted to sort this amicably. I explained I suffer with anxiety and depression and the staff member kept talking over me . I am happy to pay Pemberton but as explained on many calls prior by your treatment of me over Lending Stream you postponed action on Sunny. .I am currently awaiting The M.D. to call me back.