ConsumerAffairs Reviews 71

Having issue with AA Auto Protection (a car warranty company that has folded and not paid back the premiums to customers)
Asked Madison from ConsumerAffairs if they were a good company. Her response was "they are a very good company" when I challenged her about why they are recommending a company that have scammed their customers she denied she recommended them!! Have a feeling CustomerAffairs are in on the scam and do no due diligence on their part

I submitted reviews and they only post publicly the (non-helpful) replies of the business. ConsumerAffairs is a scam. Do NOT trust.

Hello. I have been trying to write a legit review about CHOICE Home Warranty in ConsumerAffairs about a water heater issue and they won't publish it. First they get publish until CHOICE responds to my reviews and then my reviews go on hold and are not public anymore. I don't have proof of this but it looks like CHOICE is compensating somehow ConsumerAffairs to publish certain type of reviews and not others. I tried to contact ConsumerAffairs for an explanation but I have no response from them.

They give positive reviews to those businesses who sign up for their services. Avoid.

I so appreciate having a LEGALSHIELD plan that it would be a difficult decision if I had to chose between having a LEGALSHIELD plan and Health insurance plan. One letter from our provider attorney save my family $12,500. I have an apartment fire and my renter’s insurance covered the damage and covered our hotel stay as well. We closed on a house while the apartment was under repair. We had previously given 30 days notice and our lease was ending. A few months after moving into our home we received a letter demanding $12,500 because the cabinets no longer matched. We had nothing to do with the repairs nor the quote. One letter from LEGALSHIELD ended the demand.

I post reviews all of the time except at ConsumerAffair.com. I used to but they never posted my reviews and I wondered why not?

After a little research I found out why not. They have two sides to their story. On the one hand, they tell consumers that they are there for "For life’s important purchases" as if they are informing consumers about companies that they might be checking. And, yes, they do post reviews--good and bad. One would presume that they will give consumers valuable information so that they know which companies to patronize and which to stay away from but ....

There is much more to the story. It works like this. They allow the companies who pay them to "resolve" the issues that they have with the consumers who have written the reviews. They also post affiliate links. Affiliate links are links to companies to which the posters are paid to send consumers via the links. In other words, a company wants to draw people to their websites. So, they pay other companies, like ConsumerAffairs, to post links which will lead shoppers to their sites. I realized this when I tried to look for Home Depot. There was no search function. I could not search for Home Depot and many of the "accredited companies" had "learn more" links that gave information then used another link to ask for my contact information to assist the companies in question to get in touch with me. That's sales, not honest reviews.

There's more. Some of the unaccredited companies only have reviews. Other companies have "Author Reviews". That is, the contributing editor of the section, I chose "Find the Best Bathroom Remodeling Contractors", touts the features and benefits of the company in question. So, I presume they have also paid ConsumerAffairs. After all, the author reviews don't give pros and cons, only pros. I also presume that the companies that are not written about did not pay. Those are the honest reviews--yes, they do have a few. They allow you to look at ratings from 5 stars to 1 star. That's good. There is some use for ConsumerAffairs.

At the bottom left of the page is a button/link that says "Want your company to be on this guide?" So, of course, I clicked on the button. Here I was brought to the page for companies. It stated "Millions of shoppers use ConsumerAffairs.com each month to research purchases and leave reviews. Our platform provides you with a complete solution to engaging with and managing these reviews, all while getting you high-quality prospects." So, they stated that they are slanting the reviews and giving sales leads to companies. They don't currently give details on the page. They have a contact form to fill out but they did use to give details. When they did, I screenshot them. Yes, I've been here before. Previously, they stated "ConsumerAffairs for brands is your complete solution for online reputation management". If you would like to see this for yourself, use the wayback machine. Go to December 2019. They went into great detail about how they help businesses.

Also, on the homepage you can click the "How it Works" button to see that they help businesses instead of consumers. So, some of their reviews are genuine but most are paid advertisements. I don't write reviews there anymore. I write reviews here and on Sitejabber among others.

Something not kosher about this operation.
Steer clear.

I've contacted Consumeraffairs.com but have not had much dealing with them so far.
I did write about a Ebay issue that's on going.
It's just another way to be empowered enough to survive the Corporations and there games.