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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and counselors for their exceptional support, guidance, and responsiveness, making the homeownership journey understandable and motivating. Many people highlight the clear and detailed explanations provided, ensuring they understood each step of the process and felt well-prepared. The service is often described as excellent, with consumers appreciating the professional, kind, and accessible approach of the team, which fosters a supportive and encouraging atmosphere. However, some customers also noted that the initial stages could feel overwhelming due to the amount of information required, and there might be a wait to meet with a counselor. Despite this, people generally found the guidance provided to be invaluable and the overall process to be a solid option for achieving homeownership.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their counselors as outstanding,... See more

Service

People report positive experiences with service, expressing gratitude for the support received in achieving... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and responsiveness... See more

User experience

Customers consistently note positive experiences with user experience, with many describing it as incredible... See more

Instructions

Clients share positive opinions on instructions, with many reviewers highlighting that the guidance provided... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What made my experience with NACA great was the consistent support and guidance I recieved from my counselor named Dwayne Jordan. He took the time to explain each step of the process in detail, ans... See more

Rated 5 out of 5 stars

During the home-buying process, it is crucial to collaborate with the NACA home counselors and adhere to their guidance. Regarding what we needed to accomplish, our counselors were incredibly informed... See more

Rated 5 out of 5 stars

NACA is helping me learn a lot about the home buying process. The counselors are very helpful, competent, and explain things really well for everyday people who are new to the home purchase experience... See more

Rated 5 out of 5 stars

I'm very grateful to be able to go through the process of starting to buy a home with the help of the NACA, homebuyer's program. my counselor has been very informative and attentive to answering my qu... See more


4.8

Excellent

TrustScore 5 out of 5

158 reviews

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Rated 5 out of 5 stars

What an amazing organization!

I have wanted to be a homeowner for as long as I can remember, but growing up in California without family assistance or an inheritance, it simply hasn't been possible. My friend who works in the mortgage industry told me about NACA a few years back and it all sounded too good to be true, so I brushed it off. Recently I decided to give it a go. Watching the video about how they advocate for homeowners was inspiring and resonated with me, I figured even if I didn't end up a homeowner I wanted to be involved. I did the courses and paperwork and recently met with my Mortgage Counselor, and it has been such an amazing experience! I am now on the road to fulfilling this life-long dream due to NACA's guidelines making it so easy for someone like me to qualify for a mortgage. I make decent money and have perfect rental history, my issue is not being able to save up tens of thousands for a down payment needed for a traditional mortgage. That is not a requirement for NACA's purchase program. I plan on doing more volunteer work for this amazing organization and am beyond elated that I will be a homeowner this year.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

My experience with NACA has been great…

My experience with NACA has been great and they have been able to work with me as best as possible in order for me to obtain the perfect property. My counselor has been very helpful. I would highly recommend to anyone looking to purchase their first home!

16 April 2025
Unprompted review
Rated 1 out of 5 stars

My experience was misleading and horrible

Hello for starters I recently filed bankruptcy so I called NACA office and specifically asked if I could do the program the lady put me and hold to get some assistance with my question came back and said if you filed 13 you can’t until your discharge would could take 3 or more years but if you did 7 and your discharge you can and we can help you she also encouraged me too complete the application process and pay the fees so I did and waited months to speak with a counselor finally got my meeting last week and after about a hour she tells me that NACA can’t help me for at the minimum 2 years by law I explained to her that I was told by an associate that you guys could help I felt mislead all the intrusive information I put into the portal to be told there’s nothing they could do so disappointed I feel like this company wants way too much control over you for paying the closing cost and guaranteeing you your monthly payment stays the same it kind of reminded me of how welfare use too treat people year’s ago my counselor was professional and respectful and another thing your credit score does matter they watch it like any other lender would so very misleading my experience was horrible

7 April 2025
Unprompted review
Rated 5 out of 5 stars

I recently started my road to ownership…

I recently started my road to ownership through the NACA program. My counselor Katya Walker is an experienced professional and has provided me with so much advice and information throughout this process. The NACA program provides assistance for those of us who may not have believed that homeownership was possible. I look forward to making my dream of homeownership come true through the NACA program.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Our home journey….

Our NACA journey has begun and it’s been a long time coming! We attended our first (HBW) seminar on Saturday (03/08/25) via Zoom at home in our living room. Now it doesn’t get much better than that! Upon completion of the seminar, we hit the ground running because we were definitely excited and enlightened with all of the information that we had received. Two weeks later, we were notified via the member portal that our application had been submitted and we would be working with our NACA counselor, Ellen Petersen! Our first encounter took place on (03/28/25), right at home again via Zoom. First of all, let me just start off by saying that Ellen is phenomenal! She loves what she does and she is good at doing it! Ellen is very knowledgeable and professional. She is well aware with the programs (ins and outs, do’s and don’t). She gave us so much insight into the process as we are continuing to move forward. She gave us her honest truth and opinions based on where we were financially. Some things that we were currently doing had to be done differently for the better and others just had to be stopped! She made us take a good look at ourselves and our future goals as it relates to our home ownership! We had to get good with saying the word “NO” because if we didn’t, ultimately, we would never be able to maintain our home investment going forward. You truly have to respect someone who is willing to tell you what you already know but are failing to do so! If you require the help and support of someone who is going to get you financially ready and moving in the right direction, you need Ellen Petersen! Constructive criticism is a wonderful tool when utilized correctly! If you are considering NACA as your Mortgage Broker, you won’t be disappointed! Do not let the challenges deter you from pursuing your dream. You will definitely have to put some “skin in the game”, but it will truly be worth it in the end! Thank you Ellen for taking charge and forcing us to make wiser choices and better decisions when it comes to us and our future! We are there now, moving forward and seeing the results because we “Got good with saying NO”!!!! God bless you ALL for taking your time to help us make our dreams a reality!!!!

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Just this weekend my wife and I…

Just this weekend my wife and I officially started our journey to home ownership with NACA. We were assigned to an awesome agent named Ms. Ellen Peterson. We are so pleased to have Ms. Peterson guiding us on this journey. Her knowledge of the process is very evident. She is a stickler to detail and is so very personable. She is very clear with everything we need to do from start to finish to make our dream of home ownership a reality. We are grateful and encouraged to get this done with Ms. Peterson leading us to our victory of home ownership.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

My counselor is absolutely amazing

My counselor is absolutely amazing. She listens to my concerns and educates me throughout our sessions. I feel confident about the process because I have someone on my side helping me every step of the way. I can tell she truly cares and is dedicated to make this a smooth process for me. I am excited and can't wait to get in my dream home. Thank you so much Ellen Petersen.

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Naca has changed my life …

Naca has changed me and my children’s life..
Before I found out about the Naca program ,I really had no hope…. My counselor made me feel comfortable and he really help me through a really hard situation in my life because The home I was living in was filled with mold and the Landlord made everything difficult plus my credit was not the best Naca was still about to help me and my 10 year old son and 2 year old daughter not to mention I’m 7 months pregnant and just Went through a very nasty divorce….thanks to Naca I was given away out of situation of a dead end cycle . going through generations and generations of people struggling because of Naca. I maybe become the first home owner in my family

18 March 2025
Unprompted review
Rated 5 out of 5 stars

NACA Program

The NACA program is a wonderful opportunity! I have a great NACA counselor! She is very helpful and informative. NACA walks you through every step of the process.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

NACA is amazing.

Everyone in NACA has been extremely helpful through the whole process, I have renewed my paperwork a few times now and they continue to help me in the best way possible and assist me in looking for my future dream house. The NACA program is truly amazing.

12 March 2025
Unprompted review
Rated 5 out of 5 stars

NACA is great…

I was told about the NACA program by coworker. She has purchased a home with NACA. She informed me that it could be a long process and to have patience because it’s the best program. I was assigned Mrs. Ellen Petersen and she has provided me with very detailed information needed during the process. She has been working with me and I’m still going through the process, but I feel confident having Mrs. Petersen as a counselor. Mrs. Petersen is very informative and knowledgeable. I look forward to purchasing my home with NACA. I've had the best experiences, and Mrs. Petersen is very patient, helpful, detailed and thorough. I know with her expertise and dedication I will be in my home very soon.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Life Changing NACA Conference

I attended a NACA conference on February 8, 2025 at Journey Church in Columbia, SC, and the presenter Ms. Sharlene Slater was very informative, straightforward, and to the point. Not only that, but she was also encouraging and told those of us who were in attendance that if we put the work in, then we can make our dream of home ownership a reality.

8 February 2025
Unprompted review
Rated 5 out of 5 stars

WOW!

Wow! I attended the FREE Home Buyer Workshop today and I must say I genuinely enjoyed it. It was filled with so much valuable information. I left feeling like I will be provided all the necessary tools and resources with this program to become a successful homeowner. I am looking forward to taking the next steps with NACA.

8 March 2025
Unprompted review
Rated 5 out of 5 stars

I attended the NACA workshop on today…

I attended the NACA workshop on today and I thoroughly enjoyed the information I was given.They truly clarified the step by step process they take to help each individual become a homeowner. One thing that absolutely stuck with me was to “move in silence.” I am excited about embarking on this journey to home ownership.

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Counselor

During my whole NACA process I have had the most helpful counselor. My experience has been long, but working with Tamika has been awesome. She is here to help all her clients get into a new house. She will make sure you understand the process from beginning to end. I look forward in soon getting approved and owning my new home.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

NACA not only makes the home buying…

NACA helps make buying a home easier to understand and follow. Their structured program walks you through every step, ensuring you stay on track. Our counselor, Ellen Petersen, is very knowledgeable and carefully reviews everything before submitting it to the underwriter. NACA also provides valuable lessons on budgeting and saving, helping you manage your finances wisely.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

NACA makes not only the home buying…

NACA makes not only the home buying process clearer and easier but also teaches about financial discipline. they have a structured program that guides through each phase of the home buying process. Our counselor name is Ellen Petersen. she understands the process really well and makes sure every step is completed concisely before it gets to the underwriter. NACA also teaches you about effective budgeting and saving.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

I was informed about NACA from my…

I was informed about NACA from my Realtor. I started the process with them I have an amazing counselor. He has been great really informative can wait to see the outcome of my first home purchase.

5 February 2025
Unprompted review

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