Ordered supply of parts (tube and domes) for my NHS Sage hearing aids, I'd get them free on the NHS, but they're not expensive items, are genuine parts, and save me the hassle of making and waiting... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I enquired before my purchase and received prompt and helpful advice. Ordered item the next day which was a Friday. I hoped it would arrive Saturday but it was delivered on Monday morning, which was... See more
Company replied
Ordered online on 28 July; delivered by Royal Mail Tracked on 30 July. Kept informed each step along the way. Usual efficient Connevan's service. Yet to try the toupe tape to 'secure' BTE hearing aids... See more
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Easy to locate and find correct battery for my needs also quick response time and batteries delivered in a very short space of time. I would recommend Connevans to anyone who needs parts ,equipment... See more
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Company details
Written by the company
Connevans; Designing, Manufacturing and Supplying Equipment for Deaf and Hard of Hearing People in Education, Employment, the Home & Leisure, as well as much much more! As an extension to our product range, we also supply a wide selection of Daily Living Aids, many of which are manufactured in the UK. The name Connevans is derived from its founders Connie and Meurig Evans who started the company in 1961. Today Connevans is run by their son David and granddaughter Laura. There are a number of other family connections within the company, such as a Mother & Daughter and a God-father & God-daughter and we have to mention the occasional 'office dogs' like Pixel & Tara! With Connevans it is not just business, it's family, just one of the many reasons why we pride ourselves on a very high level of customer service. We are delighted with the kind comments we receive on Trustpilot and if a member of our staff is mentioned by name, we always tell them and thank them.
Contact info
Bridge House. 1 Nutfield Road, RH1 3EB, Merstham, Surrey, United Kingdom
- 01737247571
- phil@connevans.com
- connevans.co.uk
4.9
Excellent
7K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Connevans Limited
Hi David
Thanks for leaving us a 5 star review! We're pleased to hear you were happy with the pricing and speedy delivery and we hope to have the pleasure of helping you again soon :)
Best wishes from all of us at Connevans
always straight forward delived even on…
always straight forward delived even on small items would use again
26 August 2026
Reply from Connevans Limited
Hi Ronald
Thanks for taking the time to leave us a review, we're pleased to hear you had a positive experience and look forward to helping you again soon!
Best wishes from all of us at Connevans
Good range of products
Good range of products. Good service, just what is needed from a specialist retailer.
28 August 2026
Reply from Connevans Limited
Hi Robert
Thanks for the 5 star review! We're glad you had a positive experience with us and look forward to helping you again soon.
Best wishes from all at Connevans
I recently ordered the Oticon Hearing Aid Remote 3.0
I recently ordered the Oticon Hearing Aid Remote Control 3.0 and was delighted that it arrived within a few days of placing the order. To date the device is working very well and has significantly improved my experience of wearing a hearing aid with several different modes, as I can change between modes discreetly.
As I had a few questions with regard to the compatibility of the device with my phone, I decided to contact Connevans prior to purchasing the remote control. I did not have to wait long before being connected to a pleasant member of staff, who was very helpful and answered my queries.
The design of the device is simple and setup was straightforward. It would have been very helpful if a suitably sized chord that could be fed through the holes already present on the remote be provided.
28 August 2026
Reply from Connevans Limited
Hi Colin
Thanks for taking the time to write such a detailed review. We're pleased to hear that your Oticon Remote Control arrived quickly and is making such a positive difference for you.
It's also great to hear that our team was able to answer your questions and help you feel confident about compatibility with your hearing aids before making your purchase!
Thank you for choosing Connevans :) We look forward to helping you again in the future.
Best wishes from all of us at Connevans
Reply from Connevans Limited
Hi Leonard
Thanks for taking the time to leave us a review, we're pleased to hear you found the process easy and that your order arrived quickly.
We look forward to supporting you again soon!
Best wishes from all of us at Connevans
Very good !!
28 August 2026
Reply from Connevans Limited
Hi Peter
Thanks for the 5 star review! We're glad to hear you were pleased with your experience.
Best wishes from all of us at Connevans
Reply from Connevans Limited
Hi Dave
Thanks for the 5 star review! We're pleased you were able to find what you were looking for and that it arrived quickly.
Best wishes from all at Connevans
Great product, fab service
Connevans has a wide range of products for the hard of hearing and provide clear explanation for each.
I ordered some gel to help ease the ear moulds of the new hearing aids into position and my order was promptly despatched by Ross.
I had never heard of such a thing, but it works wonders.
27 August 2026
Reply from Connevans Limited
Hi Mrs Jordan
Thank you so much for your lovely review!
We’re really pleased to hear that you found our product information helpful and that the gel has made such a difference when fitting your new earmoulds. It’s great to hear that it’s working wonders!
We’ll also be sure to pass your kind words on to Ross 😊
Best wishes from all of us at Connevans
Reply from Connevans Limited
Hi Lynne
Thanks for taking the time to leave us a review, it's great to hear you found what you were looking for and are pleased with the ordering process.
Thanks for choosing Connevans!
Best wishes from all of us at Connevans
My order came in less that 24 hours
My order came in less that 24 hours. Very good service.
26 August 2026
Reply from Connevans Limited
Hello Margaret
Thank you for taking the time to leave us a review. We're pleased to hear you are happy with the service provided and do hope we can support you again in the near future!
Best wishes from all of us at Connevans
Good by overpriced.
I am pleased with the small ear pieces however I believe that the charge for supplying these 4 items is far too high.
27 August 2026
Reply from Connevans Limited
Hello!
Thank you for your feedback. We’re pleased to hear that you’re happy with the small earpieces.
We appreciate your comments and will continue to take customer feedback on board. Thank you for choosing Connevans.
Best wishes from all of us at Connevans
Quick delivery
Quick delivery, goods as ordered and good communication.Nothing not to like!
27 August 2026
Reply from Connevans Limited
Hi Ashley
Thank you for your kind review, it's lovely to hear you are happy with your experience. We look forward to helping you again soon :)
Best wishes from all at Connevans
Reply from Connevans Limited
Hello!
Thanks for taking the time to leave us a review, we're pleased to hear you're happy with the prices and speedy delivery. We hope we can help you again in the near future!
Best wishes from all of us at Connevans
my first use of your company went…
my first use of your company went astray as i ordered the wrong thing and it cost me over forty pounds That is a lot for an old age pensioner
24 August 2026
Reply from Connevans Limited
Hello,
Sorry to hear that you’ve ordered the wrong item. Unfortunately, the 14-day returns period for your order has now expired, so we’re unable to accept the items back. As these are hygiene-sensitive products, we’re also unable to make an exception once the returns period has passed.
If you order an incorrect item in future, please get in touch with us within the 14-day returns period and we’ll be happy to advise you on the options available.
I’m sorry we’re unable to help on this occasion, and thank you for your understanding.
If you're ever unsure on what to order in the future, please don't hesitate to contact our team and we'll be happy to guide you :)
Best wishes from all at Connevans
Swift delivery
26 August 2026
Reply from Connevans Limited
Hi Marilyn
Thanks so much for taking the time to leave us a review, we're glad you are happy with your experience.
Best wishes from all of us at Connevans
Very pleased with my purchase
I am pleased with my purchase from Connevans. I selected the tracked postage costing me 81p and my tv adaptor arrived the very next morning. The Connevans website is very good with loads of information on hearing aid products I can also check that an item is compatible with my hearing aids.
28 August 2026
Unprompted review
Reply from Connevans Limited
Hello Mr Graham
We're delighted to hear you were happy with your experience and that the TV adaptor arrived so quickly!
Thanks for choosing Connevans, we look forward to helping you again in the future.
Best wishes from all of us at Connevans
Connevans delivery of the hearing aid…good and prompt
Connevans delivery of the hearing aid tubes was very good .Now I have the use of them and it makes it better to hear on my aid and a comfortable fit.
Thank you Connevans, I would recommend you to anyone in need of replacement supply
A great help
2 September 2026
Unprompted review
Reply from Connevans Limited
Hello!
We're so pleased you had a good experience with us, thanks for supporting our small family-run team! :)
Best wishes from all at Connevans
Order placed 3pm delivered 9am…
Order placed 3pm delivered 9am following morning what more can you ask for. Brilliant service
26 August 2026
Reply from Connevans Limited
Hi Roger
It's great to know we were able to help, thanks so much for your lovely feedback!
Best wishes from all at Connevans
Reply from Connevans Limited
Hello!
We're really pleased we could help. Thanks for taking the time to leave us this feedback.
Best wishes from all at Connevans
Reply from Connevans Limited
Hi Tim
Thanks for the lovely feedback, we're so glad you were happy with the service you received.
Best wishes from all of us at Connevans
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