Gethyn Jones, in my experience, is the best there is: he responds quickly to calls , makes his diagnosis easily and his fees are wonderfully fair. In thirty years of working computers I have neve... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We've had Gethin round to the house which was great. Last week we had a phone consultation and then problem was, once again, sorted quickly and effectively. Gethyn works hard at good service and com... See more
Gareth arrived on time as arranged and quickly set about installing my printer. Not only did he achieve this in a slick professional manner but made good all the errors and poo traps I had fallen int... See more
Company replied
What a gem! After an informative phone call from Tom, our computer was collected the following day. A couple of days later, another call to explain what was needed to improve it and the cost. We agree... See more
Company replied
Company details
Written by the company
If you’ve had an issue, we’d really appreciate the opportunity to resolve it before you leave a review here. Please visit👉 https://computer-repair-man.co.uk/customer-feedback/ 👈 where you will find answers to common questions and how to let us know if something needs attention.
Contact info
4.7
Excellent
311 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 53% of negative reviews
Typically replies within 2 weeks
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Saeed was very quick to resolve a tough…
Saeed was very quick to resolve a tough problem for which I am very grateful. I can totally recommend him.
18 June 2026
Unprompted review
Reply from Computer Repair Man
Hi Richard
Thank you for your kind 5* review of our service and for recommending Saeed so highly.
We look forward to assisting you again should you have any further issues.
Computer Repair Man
Friendly and helpful.
18 June 2026
Unprompted review
Reply from Computer Repair Man
Hi Mrs Dinsdale
Thank you for your kind 5* review of our service, we really do appreciate it.
We hope to have the pleasure of assisting you again in the future, should you ever need us again.
Computer Repair Man
Home computer set-up
I booked saeed to set up my home computer equipment. He was very polite and efficient.
I would highly recommend this service.
16 June 2026
Unprompted review
Reply from Computer Repair Man
Hi
Thank you for your kind 5* review of our service and for recommending Saeed so highly, we really do appreciate it.
We look forward to assisting you again should you have any further issues.
Computer Repair Man
Very professional man and has done a…
Very professional man and has done a great job on my laptop it runs like a new laptop he has done a great job. I would recommend him to anyone with pc troubles
12 June 2026
Unprompted review
Reply from Computer Repair Man
Hi Richard
Thank you so much for very kind 5* of our service
We hope to be able to help you again in the future, should you need us.
Computer Repair Man
Once again Gareth has sorted out my PC…
Once again Gareth has sorted out my PC to his usual high standard. Thanks again!
12 June 2026
Unprompted review
Reply from Computer Repair Man
Hi Ripley
Thank you so much for your 5* of our service and for recommending Gareth so highly, it is very much appreciated!
We hope to have the pleasure of helping you again in the future.
Computer Repair Man
Once again Gareth to the rescue
Once again Gareth to the rescue. Sorted out my WhatsApp issues and trouble with zoom!
Really knows his stuff !
12 June 2026
Unprompted review
Reply from Computer Repair Man
Hi Dorothy
Thank you so much for your 5* of our service and for recommending Gareth so highly, it is very much appreciated!
We hope to have the pleasure of helping you again in the future.
Computer Repair Man
Gareth came to help me sort out…
Gareth came to help me sort out password problems with my outlook, and helped me sort out my mouse and transfer some stuff from a backup of my old PC.
A friendly and efficient experience
12 June 2026
Unprompted review
Reply from Computer Repair Man
Hi John
Thank you so much for your 5* of our service and for recommending Gareth so highly, it is very much appreciated!
We hope to have the pleasure of helping you again in the future.
Computer Repair Man
Reply from Computer Repair Man
Hi
Thanks for your 5* review of our service and for recommending Saeed so highly, we really appreciate it!
Computer Repair Man
Scratched, longer than quoted, more expensive than quoted
Originally the diagnostic took longer than quoted by a few days. Then when the problem of the laptop was diagnosed I was quoted £122 - fine. It took over 3 weeks from the point of collection to redelivery. Upon redelivery the price was £144 and the laptop is now scratched from the old track pad being taped to the top and being treated with very little care. Wouldn’t recommend
26 April 2026
Unprompted review
Reply from Computer Repair Man
Hi Mia,
Thank you for your feedback.
We are sorry to hear that you were unhappy with the service, although we do feel it is important to clarify a few points.
The quoted repair cost was £120 plus VAT, making the total £144, which is the amount charged. We understand there may have been some confusion around the VAT element, and the technician has offered to return the £24 difference as a gesture of goodwill.
Regarding the timescale, our understanding is that you were advised at the outset that the required trackpad needed to be sourced and that this was expected to take around 2 to 3 weeks. The repair was then completed within that expected timeframe.
We are also sorry to hear your comments about scratching to the laptop. Your laptop was returned around 10 days before this review was left, and this concern had not previously been raised with us, so we had not been given the opportunity to resolve it for you. The technician involved has since contacted you directly and offered to replace the affected part free of charge.
We always appreciate the opportunity to resolve any concerns directly, and in this case both the price concern and the reported cosmetic issue were addressed with offers of remedy on the day this review was posted. We understand that neither offer has been taken up at the time of this reply.
Regards,
Computer Repair Man
Local, Reliable and Friendly? I think not.
Ten days after submitting my request for support - which as it happens was advertised as a ‘same-day service’ - I am still waiting for the Local, Reliable and Friendly technician to bother to get back in touch to book an appointment.
Initial enquiry on 21 May and automated reply saying it had been logged and someone would be in touch.
Emailed on 23 May and received a response from Omar stating he had been busy and would be in touch on Monday 25th.
It’s now the 31st.
It’s not like I rely on my laptop for working from home or anything.
Terrible ‘same-day’ service and nowhere near Reliable!
31 May 2026
Unprompted review
Reply from Computer Repair Man
Hi Chris,
Thank you for your feedback.
I am very sorry that your enquiry was not handled well on this occasion. Our communication and follow-up were not up to our usual high standards.
There were availability issues with the technician covering your area at the time, but this should have been communicated to you promptly so you could make alternative arrangements without further delay.
We have addressed this internally and will be making sure that technician availability is handled more carefully, so customers are not left waiting without a clear update.
I appreciate this does not undo the inconvenience caused, but we do want to acknowledge that we got this wrong and apologise sincerely for falling short on this occasion.
Regards,
Computer Repair Man
Excellent help from Jason
Excellent help from Jason. Laptop was collected and returned to my home all fixed within 24 hours. Explained what was wrong with it so I could understand as I’m not tech savvy. Will 100% use him again should I have any other issues and will definitely recommend him to family and friends
28 May 2026
Unprompted review
Getting a laptop fixed
Jason turned up when he said he would. Took my laptop away and fixed it and returned it the next day. Great service and I would highly recommend.
28 May 2026
Unprompted review
I am very grateful that Saeed was able…
I am very grateful that Saeed was able to come on Bank Holiday Monday and managed to fix my computer within 10mns!
25 May 2026
Unprompted review
Reply from Computer Repair Man
HI Tina
Thank you for your very kind 5* review of the service provided by Saeed.
We hope to have the pleasure of helping you again in the future, should you need us!
Computer Repair Man
Steve came out to my urgent laptop…
Steve came out to my urgent laptop problem. I would recommend him to anyone. Spent hours retrieving data & transferring to new laptop.
Very reasonable and did a fantastic job.
Thank you. (Newton le Willows are).
20 May 2026
Unprompted review
Reply from Computer Repair Man
HI Louise
Thank you for your very kind 5* review of our service and for recommending Steve so highly.
We hope to have the pleasure of helping you again in the future, should you need us!
Computer Repair Man
Instant expertise that is both swift and highly professional.
I had three massive computer problems, ongoing since January, which no-one had been able to solve. Saeed came round in a flash and fixed all three of them in under an hour. He is completely brilliant. A truly excellent, swift and highly professional service.My advice is: don't spend your money anywhere else!
13 May 2026
Unprompted review
Reply from Computer Repair Man
HI Ysabel
Thank you for you very kind 5* review of our service and for recommending Saeed so highly.
We hope to have the pleasure of helping you again in the future, should you need us!
Computer Repair Man
Zero stars
So I’m in the Kent area and Ben was supposed to be turning up today at 10am and he no showed, when I rang him around 10 past 10 he answered and says he was running behind and half mumbling (sounded half asleep) he suggested rescheduling???
No pre warning he was running behind or anything, what an absolute waste of my time took the day off work for nothing. I will not trying this service ever again. If I could zero stars I would. What a joke. Fuming!
8 May 2026
Unprompted review
Reply from Computer Repair Man
Hi Terry,
Thank you for your feedback.
We’ve looked into this with Ben to understand what happened. The appointment had been arranged for 10:30am, with a reminder issued the evening before. When you called shortly after 10am, he confirmed the booking time and advised he may be running slightly behind, as can sometimes happen with field-based work.
During that call, he explained that, based on the issue described, the computer may need to be taken back to his workshop rather than completed on-site. Following that discussion, we understand you advised Ben not to proceed, and the appointment was cancelled before the scheduled time.
For clarity, this was not a missed appointment. Ben remained available to attend, but the visit did not go ahead following your request to cancel it.
Repairs of this nature are not always possible to complete in the home and, in many cases, require off-site diagnosis and equipment to be resolved properly.
Regards,
Computer Repair Man
Brilliant service - Thanks
Having been without internet for 5 days and BT unable to resolve the issue with my computer I contacted David at Computer repair man. Within minutes David had identified the issue and explained clearly how to fix it. - Resolved - Brilliant service.
Will certainly use again for any faults and will be recommending to all friends and acquaintances.
30 April 2026
Unprompted review
Reply from Computer Repair Man
Hi Ian
Thank you for your kind 5* review of our service and for recommending David so highly.
We look forward to helping you again should you need us.
Computer Repair Man
David responded quickly to my request
David responded quickly to my request, came at the earliest possible opportunity and saved my life by recovering all my data and repairing my system. He was very knowledgeable and gave me lots of excellent advice. Highly recommended!
24 April 2026
Unprompted review
Reply from Computer Repair Man
Hi
Thank you for your kind 5* review of our service and for recommending David so highly.
Computer Repair Man
Low stress excellent experience
Alex at AJ Computing was absolutely wonderful; thank you to Computer Repair Man for putting me in touch with him. Quick, communicative and an excellent repair. Highly rate him.
19 April 2026
Unprompted review
Reply from Computer Repair Man
Hi Jay
Thank you for your kind 5* review of our service and for recommending Alex so highly.
We look forward to helping you again should you need us.
Computer Repair Man
Saeed is a charming gentleman who was…
Saeed is a charming gentleman who was very reassuring and kept in touch with me re my laptop repair and was good to his word, returning it within 48 hours. Delightful personal service!
19 April 2026
Unprompted review
Reply from Computer Repair Man
Hi Karen
Thank you for your kind 5* review of our service and for recommending Saeed so highly.
We look forward to helping you again should you need us.
Computer Repair Man
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