Complianz Reviews 

168
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, friendly staff. People frequently highlight the quick response times and the clear, effective solutions provided by the support team. Many consumers find the product easy to install, straightforward to configure, and appreciate its user-friendly design, making compliance and cookie management simple and efficient. However, some customers also noted dissatisfaction with the support, mentioning instances of no feedback, slow response times, or issues taking months to resolve. A few people felt the support was not great, describing it as frustratingly bad, very bad, or even non-existent despite having a premium license.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, with many praising the great, fast, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising the team for their helpfulness,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and helpful... See more

Website

Users describe ambiguous interactions with the website, with some finding the online explanations detailed... See more

User experience

Customers report positive experiences with user experience, finding it easy to install, use, and configure.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm using the Complianz Cookie consent for wordpress. The plug in is straight forward and the online explanations are really detailed. At some point I contacted the support due to specific questions.... See more

Rated 5 out of 5 stars

I've been using Complianz on my XReverse Porn site and it's been a lifesaver. Before installing it, I was pretty stressed about GDPR compliance and all the legal stuff. Since I set it up, everyth... See more

Rated 5 out of 5 stars

We had many issues due to our motive overwriting the plugin and honestly without the support from Antonio C. we would not be able to actually get this done. They were quick to respond and very "dummy"... See more

Rated 5 out of 5 stars

Complianz is a really good Cookie Consent Solution… it's fairly priced and simple to set up. We've been testing it first on a dev site and ran in to a few issues, but the support from Roberto was pr... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

168 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(168)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Antonio C.

I want to express my deep gratitude to Antonio C. for his tremendous help in resolving the issues I had with Consent Mode V2. He assisted me with infinite patience.

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Complianz plugin

I’ve been using the Complianz plugin for WordPress, and it’s been fantastic! It’s incredibly user-friendly and takes care of all my GDPR and privacy compliance needs effortlessly. I had a few questions during setup, and Leonardo from support was amazing. He was quick to respond, knowledgeable, and went above and beyond to help me out. Highly recommend both the plugin and their support team!

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Great plugin and support

Prompt support that usually fixes the issue on the first reply. Plugin works very well 'out-of-the-box' and we have this installed on many of our client websites. Recommended plugin

26 July 2024
Unprompted review
Rated 4 out of 5 stars

Complianz: Great plugin, but the support was lacking.

Thanks to Daniele's support, we resolved the issue after 5 days of the plugin not working. Thank you, Daniele! Now, the plugin meets our needs.

7 July 2024
Unprompted review
Complianz logo

Reply from Complianz

Hello,

Thank you for your review.

We did respond to you within 5 business hours and resolved the ticket in a satisfactory way the same day that this TrustPilot review was posted. We'd appreciate it enormously if you could update your review of Complianz according to how your ticket was handled by our support team.

Thank you in advance!

Rated 5 out of 5 stars

Swift and professional response

We recently requested support to update our Wizard on our WordPress page and received exceptional assistance from Antonio C. and the entire Complianz support team. Antonio's responses were not only swift and professional, but he also provided clear and concise instructions that enabled us to resolve the issue and complete the update independently.

Throughout our communication, we were impressed by the promptness and effectiveness of the team's responses, handling our numerous emails efficiently and with great care. We are extremely satisfied with the support provided and highly recommend their services.

Thank you for the excellent work!

28 June 2024
Unprompted review
Rated 1 out of 5 stars

Definitely stay away from Complianz.io

Definitely stay away. They don't offer any support whatsoever. It is now impossible to reach. It was fine until they sold the product. They always talked positively. But now I'm having trouble with the plugin. But reaching support is impossible. I requested a refund but no response. I'm considering making a formal complaint. Definitely stay away!

29 April 2024
Unprompted review
Rated 1 out of 5 stars

Poor performance and no support

Performance issues since the start.
Settings not applying. Settings applying but not where you want them to.
Lack of or outdated documentation.
Statistics and AB testing modules are a joke.
No replies from support after a few days on premium plan.
Marketing consent given without functional consent.
Custom CSS not applying or reverting back to default settings. No way to choose which banner version you're applying the custom CSS to.

10 April 2024
Unprompted review
Show reviews in all languages. (168 reviews)

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