Pop for cashback after buying dominos thinking it was a dominoes offer I got hesitant after the complete savings logo popped up - but fulfilment company’s are nothing new. After unnoticed it wa... See more
Company replied
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See what reviewers are saying
I was enrolled in this programme after buying a ticket on Lastminute. They charged me 18 Eur/month from March to May, 54 Eur total, without my consent. I have never used the service. They cancelled my... See more
Company replied
This is a scam. When you go to buy a ticket with Dublin Express, Complete Savings pops up to offer you 16 euro off your next journey with Dublin Express. To do this, they make you enter your detail... See more
Company replied
Update After writing to mary at completesavings.ie The problem has been fixed. Still think that the way they "hook" clients is not transparent and non correct but fortunately after several aut... See more
Company replied
Company details
Written by the company
Sign up to Complete Savings and get cash back automatically at hundreds of top online retailers in our Cash Back Network. Save every time you buy!
Contact info
Germany
- completesavings.ie
1.3
Bad
112 reviews
Asks customers to review
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These complete gangsters have been…
These complete gangsters have been taking €15 a month out of my account since I bought tickets off Ticketmaster 6 months ago, I'd advise everyone to check their statements and delete their accounts straight away.
23 March 2024
Unprompted review
Reply from Completesavings
Hello John,
We appreciate you letting us know about your worry. You can be assured that Complete Savings IE generates significant cashback savings for its members.
Complete Savings IE is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.ie
Only if you manually put your information into the signup form and agreed to the Terms & Conditions, which were made extremely explicit on the signup form that our programme is a paid membership subscription, could we have acquired your information and authorization to charge your account.
We can provide information on how joined the programme if you will provide us your Membership ID or Email Address associated with your account. If you do not know your membership ID, please provide us with the following details: your UK postal code, the last four digits of the credit/debit card number that the charges appear on, and any other email address you may have and the name of any family member or friend who may have used your credit/debit card. Please send these details in an email to mary@completesavings.ie.
Alternatively, if you wish to speak with someone, you may call us in this number:
Free telephone from within the IE: 1800 806 167
Hours of operation are Monday-Friday 8 am-8 pm and Saturday 9 am-4 pm
Kind Regards,
Complete Savings IE
Definitely, that's the modus operandi of some scammers.
Usually, I do not write reviews, but in this case, I'll make an exception. A 10% discount on whatever I buy sounds appealing. That is, if I receive a clear offer from Completesavings and know with whom I'm dealing. However, I discovered them through an imposed cashback offer. The method they use to insert themselves into your bank account is absolutely despicable.
23 March 2024
Unprompted review
Reply from Completesavings
Hello Attila,
We appreciate you informing us to your issue. You can be assured that Complete Savings IE generates significant cashback savings for its members.
Complete Savings IE is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.ie
You could only join and authorise us to charge your account if you manually filled out the signup form with your information and agreed to the Terms & Conditions, which were made very explicit on the signup form that our programme is a paid membership subscription.
If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS, please provide us with either your membership number or email address so we can identify your record. You can do so by sending an email to mary@completesavings.ie.
Alternatively, if you wish to speak with someone, you may call us in this number:
Free telephone from within the IE: 1800 806 167
Hours of operation are Monday-Friday 8 am-8 pm and Saturday 9 am-4 pm
Kind Regards,
Complete Savings IE
Scam
They make us believe that they will give cashback, they make us sign up to the platform and then you discover that €15 will be deducted from your account every month!
12 December 2023
Unprompted review
Reply from Completesavings
Hello Mayara,
We appreciate you bringing up this issue with us. You can be assured that Complete Savings IE generates significant cashback savings for its members.
Complete Savings IE is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.ie
You could only join and authorise us to charge your account if you manually filled out the signup form with your information and agreed to the Terms & Conditions, which were made very explicit on the signup form that our programme is a paid membership subscription.
We are here to help you with your concern. I understand that you do not know your Membership ID, but we can start looking using your full name and email address that may be associated with your membership. Please send these details in an email to mary@completesavings.ie.
Alternatively, if you wish to speak with someone, you may call us in this number:
Free telephone from within the IE: Free telephone from within the IE: 1800 806 167
Hours of operation are Monday-Friday 8 am-8 pm and Saturday 9 am-4 pm
Kind Regards,
Complete Savings IE
I blame Dominos
I blame Dominos. Thats how I inadvertently signed up to this. Complete Savings say they are genuine and that discounts are available in 1000s of stores and that the only way they could have taken 15 euros a month from me was by me signing up. Maybe so, but I thought I was providing my details to Dominos. Really annoyed with Domino's for creating the opportunity for this scammy outfit to take my money. If the reviews all here are negative and people were not aware of what was going on it kind of says it all. Complete scam rather than complete savings quite clearly. Avoid Domino's too. Their product is already very expensive but add a few hundred euros over the last year or so then those few pizzas were surely the most expensive ever known to man.
29 February 2024
Unprompted review
Reply from Completesavings
Hello Colm,
We appreciate you bringing up this issue with us. You can be assured that Complete Savings IE generates significant cashback savings for its members.
Complete Savings IE is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.ie
The only way you could have signed up as a member and given us permission to charge your account was if you manually put your information into the signup form and agreed to the Terms & Conditions, which were made very clear on the signup page that our programme is a paid membership subscription and the offer is from Complete Savings, and not Domino's.
Thank you for providing details. Upon checking, your membership has been cancelled. Therefore, your card will no longer be charged. We sent you a cancel confirmation email which include the details on how you joined the programme.
We already respond to your initial request through an email. Please correspond to the email we sent to you or if you need further assistance, you can easily contact us in either of the following ways:
Email: customerservice@completesavings.ie
Free telephone from within the UK: Free telephone from within the IE: 1800 806 167
Hours of operation are Monday-Friday 8 am-8 pm and Saturday 9 am-4 pm
Kind Regards,
Complete Savings IE
I don’t mean that the company is a scam…
I don’t mean that the company is a scam but the way that they induce you to sign up the program definitely is a scam. Can’t login into my account on the completesavings.ie and it seams a bit strange aswel so I’ve asked to cancel my subscription on 16/02/2024. Waiting for an answer.
15 February 2024
Unprompted review
Reply from Completesavings
Hello Gleison,
We appreciate you bringing up this issue with us.
Complete Savings IE is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.ie
Thank you for providing details. Upon checking, your membership has been cancelled. Therefore, your card will no longer be charged. We sent you a cancel confirmation email which include the details on how you joined the programme.
We try to be as clear as possible that our programme is a paid membership subscription. Our offer comes after making a purchase with a partner retailer and if you wish not to join the programme and claim the offer, you can easily close the banner or the browser. Otherwise, you will be redirected to a sign-up form where you have to manually enter your details and agreed to the Terms & Conditions, which were made very clear on the signup form that you will be charged of the subsequent monthly charge if you do not cancel before the 30-day trial ends.
We already respond to your initial request through an email. Please correspond to the email we sent to you or if you need further assistance, you can easily contact us in either of the following ways:
Email: customerservice@completesavings.ie
Free telephone from within the UK: Free telephone from within the IE: 1800 806 167
Hours of operation are Monday-Friday 8 am-8 pm and Saturday 9 am-4 pm
Kind Regards,
Complete Savings IE
Complete Savings = Complete Scam Merchants
As everyone has said this company part of the Affinion Group who were ordered to repay millions in America after misleading consumers are now doing the same here. They need to be stopped £15 per month multiplied by one million = 200 million or £1 billion over 5 years, this is the extent of their operation. More often than not you do not know you are subscribed to them until months later (in my case 2 years) . They operate behind a pseudonym of 'Complete Savings' giving the impression it is a bank savings scheme and therefore not challenged (As many here testify to. They need to be stopped sued and money recovered in a class action as they were in America.
In 2013, Affinion settled allegations with 47 states in America that its companies misled consumers regarding membership in discount clubs. A $19 million fund was instituted to refund customers who had been subject to unauthorized charge. They are getting away with this across the globe.
Now they are trying to get my review taken down as I have gone into more detail than most.
As my namesake Alan Bates showed with the post Office, you need to be careful who you rip off...
6 January 2024
Unprompted review
Reply from Completesavings
Hello Terence,
You can be assured that Complete Savings generates significant cashback savings for its members. Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.co.uk.
The only way a consumer could have become a member, and we could have received the details and authorisation to charge the account is to manually enter the details into the signup form and agreed to the Terms & Conditions.
We’re happy to help you with any specific questions about Complete Savings. However, in order to make sure your request has been fully understood and to ensure you receive a full and accurate response, please send us an email to mary@completesavings.ie with some additional details about your request.
Alternatively, if you wish to speak with someone, you can easily contact our customer service:
Free telephone: 1800 806 167
Our Hours of operation is from Monday to Friday, 8am - 8pm and Saturday, 9am-4pm.
We hope this message enlightens you on how we can resolve this matter.
Regards,
Complete Savings
Unbeknown to me I signed up via the…
Unbeknown to me I signed up via the Halfords Website in 2016 to something called completesavings.com. £15 per month has been charged to my credit card for year. My wife mistook the charge for a savings plan as we some but it was not a savings plan at all. Check you bank and credit cards to look for a monthly debit of £15 and claim it back from Completesavings. Please spread the word on social media
4 November 2023
Unprompted review
Reply from Completesavings
Hello Theresa,
You can be assured that Complete Savings generates significant cashback savings for its members. Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.ie.
The charge you see in your account is the monthly membership fee for Complete Savings.
The only way you could have become a member and we could have received your details and authorisation to charge your account is that you manually entered your details into the signup form and agreed to the Terms & Conditions. It is also clearly stated several times that after the thirty-day free trial period there is a monthly membership charge if you will not cancel your account within this period.
We would like to assist you and fully address your concern but that is not possible since we currently don't know who you are. We sent you a message via Trustpilot requesting details to identify your Complete Savings membership record.
If you want us to investigate your complaint and provide you full details on how and when you signed up for Complete Savings and agreed to the T&CS, please provide us with either your membership number or email address so we can identify your record. You can do so by sending an email to mary@completesavings.ie or by responding to the message we sent to you via Trustpilot.
Otherwise, if you wish to speak with someone, you can easily contact our customer service:
Free telephone from within the UK: 1800 806 167
Our Hours of operation is from Monday to Friday, 8am - 8pm and Saturday, 9am-4pm.
We hope this message enlightens you on how we can resolve this matter.
Regards,
Complete Savings
This is a complete and utter scam
This is a complete and utter scam, supposedly reputable companies partner with these jokers and after I make a purchase they offer you savings off your next purchase. You of course say cool I'll have that and then they charge you 15 quid a month for nothing. The reputable company you just bought something from actually give them your card details so they can do this. I didn't notice it for almost 2 years, you can get a refund but they will give U guff about having to fill in forms, it's nonsense just stick to your guns and they have to refund you. How this is allowed is beyond me. I suggest complaining to the company that they partner with and saying you will not buy from them again as long as they are partnered. If enough fold do that they may drop their deal with them. It's a complete SCAM!!!!d to update this review or ot will be taken down! Firstly I have received a full refund of all the money this company took from my account about 2 years ago. The reason why I decided to write this review now is that I have once again been "offered" the chance of joining complete savings after purchasing an item from a company online. Let me be clear I didn't not knowingly authorise any direct debit to complete savings, I said yes I'd like to receive discounts on purchases as anyone would and almost 2 years later I discovered that I was paying 15 euro or so a month for the pleasure. As for complete savings response to this review, yes they offer discounts on all sorts of stuff but I checked a few times and I would have had to spend over 200 euro some months to recoup the 15 euro I'd spent to gain the discounts, how many people spend 200 a month on luxury items? When I did call to get my money back I got onto a call centre somewhere in the Philippines by the sound of it, the operator tried to put me off and delay me getting my refund. Eventually she immediately issued me 3 months of a refund and said she'd have to send me a form to fill in to get the rest back? Why can I ask if I have told you I didn't know I'd signed up and I wanted a refund do I need to to fill in a form for the majority of the money? And the form, never arrived, I had to call back and demand my money back and low and behold the operator managed to give me a full refund with having to fill in any forms. In my opinion the form is a delaying tactic employed by this company hoping the call will forget or just let it go. To summarise, this company uses sneaky tactics that are not clear to sign you up to a paid service that offers discounts that in some cases barely give you the subscription amount back. As opposed to other companies that offer discounts for free. If there is any doubt about my review I would suggest the reader look at all the reviews for this company and you will see the pattern, no one is happy that they've been signed up for this service, most reviewers label the company a scam. The only thing I am shocked about at this stage is that the company had the audacity to actually reply considering they have literally a handful of good reviews and a huge amount of negative reviews on this site and everywhere else online.
1 December 2023
Unprompted review
Reply from Completesavings
Hello Fanto,
You can be assured that Complete Savings generates significant cashback savings for its members. Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.ie.
The charge you see in your account is the monthly membership fee for Complete Savings.
The only way you could have become a member and we could have received your details and authorisation to charge your account is that you manually entered your details into the signup form and agreed to the Terms & Conditions. It is also clearly stated several times that after the thirty-day free trial period there is a monthly membership charge if you will not cancel your account within this period.
We would like to assist you and fully address your concern but that is not possible since we currently don't know who you are. We sent you a message via Trustpilot requesting details to identify your Complete Savings membership record.
If you want us to investigate your complaint and provide you full details on how and when you signed up for Complete Savings and agreed to the T&CS, please provide us with either your membership number or email address so we can identify your record. You can do so by sending an email to mary@completesavings.ie or by responding to the message we sent to you via Trustpilot.
Otherwise, if you wish to speak with someone, you can easily contact our customer service:
Free telephone from within the UK: 1800 806 167
Our Hours of operation is from Monday to Friday, 8am - 8pm and Saturday, 9am-4pm.
We hope this message enlightens you on how we can resolve this matter.
Regards,
Complete Savings
Was onto this company last week after…
Was onto this company last week after payments taken, im glad to report Mary from customer service looked after me so well, I received 20 payments back into my account this morning thanks for your help
7 November 2023
Unprompted review
Reply from Completesavings
Hello Karen,
Thank you for considering writing us a positive review. If you have any concern, you may contact us in the following ways:
Free telephone from within the IE: 1800 806 167
Email: customerservice@completesavings.ie
Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm.
Kind regards,
Complete Savings
I have been paying on a monthly basis…
I have been paying on a monthly basis without any rewards for I don't know how long. All the emails I received went into spam or junk. It seems like a fast way to sign up and pay for a non-genuity service.
07.11.2023
Upon reviewing the response from Complete Savings, it is very much a standard response with no recompense for any of the subscribers, that seem to have unknown to them, been signed up to a subscription portal where there are pretty much no benefits and only costs. It is somewhat disingenuous to send out such generic and standardised responses and from a business ethical viewpoint shows little regard for their ''subscribers''. From my own perspective and after reading multiple other reviewers' comments, it is important that we spread the message of discontent with Complete Savings - the name itself is a paradox!!
6 November 2023
Unprompted review
Reply from Completesavings
Hello Sarita,
Thank you for providing the information. Upon checking, your membership has been cancelled. To demonstrate how you signed up for Complete Savings, we sent you an email today with details on how you become a member. That email includes a resolution to your query.
The only way you could have become a member and we could have received your details and authorisation to charge your account is that you manually entered your details into the signup form and agreed to the Terms & Conditions, which were made very clear on the signup form.
Shortly after you completed your signup, we sent you an email confirming your membership with details on how to use the membership benefits. Our records show that we sent you many more emails when your membership was active with more information and reminders of your membership. All of these emails contained our contact details if you wished to cancel the membership at any time.
We hope this message and the email we sent to you address your concern and resolve this matter for you. However, if you need further assistance, you can easily contact us in either of the following ways:
Free telephone from within the IE: 1800 806 167
Email: customerservice@completesavings.ie
Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm.
Kind regards,
Complete Savings
Fraud
Fraud, scam, robbers.
Taking money straight from your card.
Robbery!
Wondering, why they are still open?
20 October 2023
Unprompted review
Reply from Completesavings
Hello Lilia,
You can be assured that Complete Savings generates significant cashback savings for its members. Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.ie.
The charge you see in your account is the monthly membership fee for Complete Savings.
The only way you could have become a member and we could have received your details and authorisation to charge your account is that you manually entered your details into the signup form and agreed to the Terms & Conditions. It is also clearly stated several times that after the thirty-day free trial period there is a monthly membership charge if you will not cancel your account within this period.
We would like to assist you and fully address your concern but that is not possible since we currently don't know who you are. We sent you a message via Trustpilot requesting details to identify your Complete Savings membership record.
If you want us to investigate your complaint and provide you full details on how and when you signed up for Complete Savings and agreed to the T&CS, please provide us with either your membership number or email address so we can identify your record. You can do so by sending an email to mary@completesavings.ie or by responding to the message we sent to you via Trustpilot.
Otherwise, if you wish to speak with someone, you can easily contact our customer service:
Free telephone number: 1800 806 167
Our Hours of operation is from Monday to Friday, 8am - 8pm and Saturday, 9am-4pm.
We hope this message enlightens you on how we can resolve this matter.
UPDATE:
Thank you for providing the information. Upon checking your record, your account is already cancelled. Therefore, your card will no longer be charged. We also assisted you with your query. Please reply to our email if you have further concerns. Thank you.
Regards,
Complete Savings
I never normally write reviews but..
I never normally write reviews but created an account for this reason. I had found out after 8 months that i was paying a monthly subscription fee of 15 euro.
I was caught out by ordering a dominos online and attempting to claim a 15 cashback offer. I decided to make use of the cashback system while reviewing their offers.
I purchased products from trip.com and Samsung and submitted claims to complete savings. I was given an amount of 190 euro in which I could claim back. When reaching out to the customer service they were helpful and told me what I was owed. Email after Email followed requesting the money back but to no avail. They first said it would be a delay of 30 days, then 90, now 180. I am still waiting for the claim while also pursuing a legal case against the company.
Avoid this company at all costs.
19 October 2023
Reply from Completesavings
Hello Joseph,
You can be assured that Complete Savings generates significant cashback savings for its members. Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.ie.
The charge you see in your account is the monthly membership fee for Complete Savings.
The only way you could have become a member and we could have received your details and authorisation to charge your account is that you manually entered your details into the signup form and agreed to the Terms & Conditions. It is also clearly stated several times that after the thirty-day free trial period there is a monthly membership charge if you will not cancel your account within this period.
We would like to assist you and fully address your concern but that is not possible since we currently don't know who you are. We sent you a message via Trustpilot requesting details to identify your Complete Savings membership record.
If you want us to investigate your complaint and provide you full details on how and when you signed up for Complete Savings and agreed to the T&CS, please provide us with either your membership number or email address so we can identify your record. You can do so by sending an email to mary@completesavings.ie or by responding to the message we sent to you via Trustpilot.
Otherwise, if you wish to speak with someone, you can easily contact our customer service:
Free telephone number: 1800 806 167
Our Hours of operation is from Monday to Friday, 8am - 8pm and Saturday, 9am-4pm.
We hope this message enlightens you on how we can resolve this matter.
Regards,
Complete Savings
Complete Savings Ambush
Complete Savings Ambush. Beware.
This is a complete scam. I noticed a debit of €15 from my account for the present month. I then looked back over previous months and find that €15 has been taken from my account since May 2022, a total of €240 in all.
I never signed up to this site and have no idea how they got access to my account.Does anyone have any advice as to how I might get my money back.
In my case they have taken advantage of an 80 year old pensioner.
Date of experience: August 09, 2023
28 August 2023
Unprompted review
Reply from Completesavings
Hello John,
You can be assured that Complete Savings generates significant cashback savings for its members. Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.ie. The charge you see is the Monthly Membership Fee to our programme.
Upon checking, your membership was cancelled on 28 August 2023. Therefore, your card will no longer be charged. We sent you a cancel confirmation email which include the details on how you joined the programme. In addition, that email includes a resolution to your query.
The only way you could have become a member and we could have received your details and authorisation to charge your account is that you manually entered your details into the signup form and agreed to the Terms & Conditions, which were made very clear on the signup form.
Our records also show that we sent you many emails when your membership was active with details and reminders of your membership and its benefits. We also sent an email Fourteen days before your free trial period expired, reminding you that you would be charged the monthly membership charge if your membership remained active at the end of the trial period.
We already respond to your initial request through an email. Please correspond to the email we sent to you or if you need further assistance, you can easily contact us in either of the following ways:
Email: customerservice@completesavings.ie
Free telephone: 1800 806 167
Hours of operation are Monday-Friday 8 am-8 pm and Saturday 9 am-4 pm
Kind regards,
Complete Savings
I have no memory of signing up to this…
I have no memory of signing up to this scam.
I'll be contacting the company looking for proof of me signing up.
I discovered they were taking €15 from my account monthly.
Total scam
_____________________________
"My response to Completesavings.ie's reply"
I received a vague description of how I "signed" up with your fraudulent company. I did not receive any email with proof that I filled any forms or agreed to let you charge me.
I assume that in order to catch peoples details, it must be some sort of pop up form that piggybacks on the main seller's site. Clearly you are a fraudulent company, taking advantage of people.
I would love to know why your Trustpilot rating is so low and why so many people are reporting an identical experience to mine? Keep telling yourself that you are a legitimate company if you wish but you have been exposed
28 August 2023
Unprompted review
Reply from Completesavings
Hello Tristan,
You can be assured that Complete Savings generates significant cashback savings for its members. Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.ie. The charge you see is the Monthly Membership Fee to our programme.
Upon checking, you cancelled your membership on 28 Agust 2023. Therefore, your card will no longer be charged. We sent you a cancel confirmation email which include the details on how you joined the programme. Additionally, to demonstrate how you signed up for Complete Savings, we sent you an email today with a copy of the sign-up form you would have completed to become a member.
The only way you could have become a member and we could have received your details and authorisation to charge your account is that you manually entered your details into the signup form and agreed to the Terms & Conditions, which were made very clear on the signup form.
Our records also show that we sent you many emails when your membership was active with details and reminders of your membership and its benefits. We also sent an email Fourteen days before your free trial period expired, reminding you that you would be charged the monthly membership charge if your membership remained active at the end of the trial period.
We already respond to your initial request through an email. Please correspond to the email we sent to you or if you need further assistance, you can easily contact us in either of the following ways:
Email: customerservice@completesavings.ie
Free telephone: 1800 806 167
Hours of operation are Monday-Friday 8 am-8 pm and Saturday 9 am-4 pm
Kind regards,
Complete Savings
Another scam website
Another scam website. I think it was too easy to sign up to this website through Ticketmaster, who should also be held accountable. Ticketmaster shares your card details with this external site so they can take a monthly subscription off you of €15 per month. Please be very wary of this website.
24 July 2023
Unprompted review
Reply from Completesavings
Hello Caitriona,
Thank you for providing the information. Upon checking, your membership has been cancelled. Therefore, your card will no longer be charged.
Ticketmaster will never share your information with us. The only way you could have become a member and we could have received your details and authorization to charge your account is if you manually entered your details into the signup form and agreed to the Terms and Conditions, which were made very clear on the signup form that our programme is a paid membership subscription after the 30-day trial.
We hope this message addresses your concern and resolves this matter for you. However, if you need further assistance, you can easily contact us in either of the following ways:
Free telephone from within the IE: 1800 806 167
Email: customerservice@completesavings.ie
Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm.
Kind regards,
Complete Savings
Only by accident did I discover a…
Only by accident did I discover a payment is being made monthly to this company €15 over the past 30 months. I never sought any benefits from this "membership" because I don't even know what they are and if I did I wouldn't choose to pay €15 a month for them. Currently trying to recover unauthorised payments. They are currently looking for my "membership" number - I can't tell them what my number is because I didn't know I was a member. This is completely underhanded. They are managing to slip this in and the only indication on a bank statement is VDP-WLY*COMPLETESA €15 under the radar each month. This has got to be against the law. There is nothing to confirm you have agreed to so called "membership" and they have your bank details through another transaction you are actually choosing to make. Unless you are forensically going through your bank statements each month you have no idea payments are being taken.
14 June 2023
Unprompted review
Reply from Completesavings
Hello Kathleen,
Thank you for responding to the message we sent to you via Trustpilot and providing your email address. However, we cannot find a Complete Savings membership record with your name and the email address you provided. In cases like this we often find that the membership is joined with the details of a family member or friend who has access to the credit/debit card holder's account and used it to make an online purchase or booking.
So that we can search further for your record and assist you, please provide us with the following details: your postal code, the last four digits of the credit/debit card number that the charges appear on, and any other email address you may have and the name of any family member or friend who may have used your credit/debit card. Please send these details in an email to mary@completesavings.ie
In the meantime, we can provide you with the following information about Complete Savings.
Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.ie. After a 30-day free trial, there's a monthly membership fee which is billed to the credit or debit card registered with us during the enrolment process. Most members sign up after completing a purchase at the website of one of our marketing partners. A banner will appear offering cashback on your next purchase and clicking this banner will result in our online enrolment form displaying. All prospective members need to enter their name, residential address, email address, and credit or debit card details for billing, and they also need to create and verify a password then agree to our Terms of Service.
We hope you provide us with more details to identify the membership record joined with your credit/debit card so that we can fully address your concern and resolve this matter for you.
Kind regards,
Complete Savings
Scam and personal information 3rd party…
Scam and personal information 3rd party pirates!! I don’t know how they had my credit card details and started charging me €15 a month! Very complicated to cancel as well trash laggy website!!
1 June 2023
Unprompted review
Reply from Completesavings
Hello Mohammed,
You can be assured that Complete Savings generates significant cashback savings for its members. Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.ie.
The charge you see in your account is the monthly membership fee for Complete Savings.
The only way you could have become a member and we could have received your details and authorisation to charge your account is that you manually entered your details into the signup form and agreed to the Terms & Conditions. It is also clearly stated several times that after the thirty-day free trial period there is a monthly membership charge if you will not cancel your account within this period.
We would like to assist you and fully address your concern but that is not possible since we currently don't know who you are. We sent you a message via Trustpilot requesting details to identify your Complete Savings membership record.
If you want us to investigate your complaint and provide you full details on how and when you signed up for Complete Savings and agreed to the T&CS, please provide us with either your membership number or email address so we can identify your record. You can do so by sending an email to mary@completesavings.ie or by responding to the message we sent to you via Trustpilot.
Otherwise, if you wish to speak with someone, you can easily contact our customer service:
Free telephone from within the UK: 1800 806 167
Our Hours of operation is from Monday to Friday, 8am - 8pm and Saturday, 9am-4pm.
We hope this message enlightens you on how we can resolve this matter.
Regards,
Complete Savings
Thiefs
Took my details from third party and charged me , robbery pure scam of a company
25 May 2023
Unprompted review
Reply from Completesavings
Hello Conor,
You can be assured that Complete Savings generates significant cashback savings for its members. Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.ie.
The charge you see in your account is the monthly membership fee for Complete Savings.
The only way you could have become a member and we could have received your details and authorisation to charge your account is that you manually entered your details into the signup form and agreed to the Terms & Conditions. It is also clearly stated several times that after the thirty-day free trial period there is a monthly membership charge if you will not cancel your account within this period.
We would like to assist you and fully address your concern but that is not possible since we currently don't know who you are. We sent you a message via Trustpilot requesting details to identify your Complete Savings membership record.
If you want us to investigate your complaint and provide you full details on how and when you signed up for Complete Savings and agreed to the T&CS, please provide us with either your membership number or email address so we can identify your record. You can do so by sending an email to mary@completesavings.ie or by responding to the message we sent to you via Trustpilot.
Otherwise, if you wish to speak with someone, you can easily contact our customer service:
Free telephone from within the UK: 1800 806 167
Our Hours of operation is from Monday to Friday, 8am - 8pm and Saturday, 9am-4pm.
We hope this message enlightens you on how we can resolve this matter.
Regards,
Complete Savings
Absolute scam of a company.
I'll keep it brief because mst if the other reviews have given a good idea what this company is like.
I purchased a monthly subscription with Complete savings in September 2022, it's now April 2023. They said I can cancel at any time. I did this in the same month but I had bought items and expected two refunds from them. I emailed them five times and each time I did so they replied saying they're waiting to get payments from the "third part fulfillment centre" or some bullsh1t like that.
They're a complete scam. Please don't use them.
22 September 2022
Unprompted review
Reply from Completesavings
Hello Paula,
Thank you for bringing your concern to us. We deeply apologise for our response and the inconvenience this may have caused you. Please allow us for at least 48 hours to review your query and we will provide you details through email.
Thank you for understanding.
Kind Regards,
Complete Savings
Dear Completesavings, this is less than honest!!!
Dear Completesavings,
STOP saying in your responses that the terms are very clear. 90% here give you one star and nearly all say they weren't clear what they signed up to.
90% !!!! Who is the problem here????
In November 2022 my daughter used my DR card to order pizza. At some point she was offered "savings on future orders" which she tried to accept. However by the end of it she was completely confused, had no idea what she had signed up for, and most certainly had no idea she was subscribing to a 3rd party website. If you're on a pizza website and you are offered savings on your next order, you expect the savings to be on your pizza account , not another website.
I spotted the €15 charge on my bank account today and figured out what was going on. I also saw that I was charged the last 2 months too. I'll be chasing to get all of it refunded! Member No: 55004701003
What you're doing may not be a scam, but it is less than honest!!! If you can't see that with a 90% disapproval rating , you really need to take a step back and look at your business processes!
29 March 2023
Unprompted review
Reply from Completesavings
Hello Eric,
Thank you for providing details. Since this membership belongs to another person, we cannot provide you with details on the status of the membership.
However, we would like to clarify that our sign-up form clearly mentions that the offer is from Complete Savings. Furthermore, a banner will appear offering cashback on your next purchase, and clicking this banner will result in our online enrollment form displaying. All prospective members need to manually enter their name, residential address, email address, and credit or debit card details for billing, and they also need to create and verify a password before agreeing to our Terms of Service.
Immediately next to the boxes where they entered their password was the statement: "By entering my password as my electronic signature and clicking "YES", I have read and agree to the Terms of Service and the Offer and Billing Details and authorise Complete Savings to use my name, address, and credit or debit card information that I provided for billing and benefit processing after my 30 day free trial."
Thus, by accepting the offer, the member agreed that the Complete Savings programme membership would be billed to the card details they had just provided.
We hope this information helps. If you need further assistance, please contact us in the following ways:
Free telephone from within the IE: 1800-806-167
Email: customerservice@completesavings.ie
Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm.
Kind regards,
Complete Savings
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