Compass Contracting Reviews 543

I have been with Compass for approx. 3 years and found them very helpful & responsive

Compass in my opinion have fulfilled all their obligations in a professional and timely manner. Olivia who I dealt with had a very friendly disposition and answered my queries without hesitation. 5 star service.

It was really easy and friendly
process .

Great experience working with Compass Contracting. The team is professional, supportive and communicates clearly throughout the process.

Compass Contracting is a well organised financial company with professionals who are quick to assist service users. They are prompt and diligent in financial matters and would never let you down.

My experience with Compass was an amazing one, regarding their swift response to calls and enquiries.

I would definitely recommend them.

I’m extremely pleased with the customer care service I received. The support was prompt, professional, and handled seamlessly.

Louise from customer support was wonderful—efficient, attentive, and genuinely helpful throughout the entire interaction. She made the process smooth and stress-free. Truly excellent service.

All the staff that I have delt with have always been very helpful and very prompt to answer questions

Compass proved essential when needing a reliable, component and trustworthy umbrella service.

In the freelance world, there is often a feeling of lack of infrastructure - and this is where Compass filled that gap and not only helped with the admin side but made also helped with any money related questions I had. Happy to recommend to anyone.

Very professional, great service throughout my time working with them

Ignore feedback from this company- I asked *for a proper breakdown, a pause on any further requests for the payment, and this is the viral response below!* Im currently looking in to legal options, already filed with ACAS as of today- and if this reprehensible umbrella company actually read this review properly, they would understand that the reason why I mentioned the recruitment company is because both recruitment company and umbrella company worked in tangent.In resulting in me owing the so called alleged overpayment, which I completely dispute and disagree with. It's been a few weeks now- as mentioned are medically vulnerable have a few health issues and have been down again with another viral infection. All medically documented!!! Sadly, I had to put a pause on me. Seeking legal advice about this entire situation. Properly anyway, so the most I could do was just file with ACAS- & hopefully I can get legal advice, get a REPUTABLE organisation to look into payslips/pay error.Because I will absolutely NOT take this reprehensible 'Compass' word. Also- this isn't about the agency its about 3 organisations that worked in tangent that then resulted in me supposedly owing money which I know have to get someone to look over for me. Stay far away this umbrella company. From the outset, this recruitment agency was a complete CIRCUS of mismanagement — I waited two months for a role that lasted less than a few working days, faced repeated errors & no support, and the umbrella company compounded everything. I quickly requested my P45 & they initially tried to delay it when the first payment error occurred! Don’t make the same mistake I did signing up or staying, because you don’t want your payslip to be messed up. How they ended all of this was with an allegation of an absurd **overpayment** and they expected me to pay within 5 days!!! (I am still disputing it as I do not believe it) — that’s when I demanded my P45 & they finally obliged! 😒🙄🤦🏽‍♀️

I have known health issues & my recruiter was fully aware, yet despite me politely warning her “please don’t let my payslip become another issue”, recruiter & umbrella company still mishandled my pay even though my timesheets were submitted correctly & on time. The alleged overpayment stems from a so-called “advance payment” 🙄 that I **never agreed to**. The way they misrepresented this was completely misleading — they never told me that agreeing to it would mean I wouldn’t get paid the following week. This should never have existed & shows total disregard for my wellbeing & BASIC FLIPPING COMPETENCE! For this to now end with Compass claiming I owe over £700 is *absolutely horrific*.

The way the umbrella company processed everything with zero transparency or explanation, alongside misleading guidance from my consultant, means the errors were entirely avoidable & their responsibility. I do not purport to know their motives, but the timing & nature of this situation is deeply suspicious & appears deliberate. This is not minor — it is vile administrative chaos, stress & financial risk.

I will be escalating this matter to the correct regulatory authority bodies, including ACAS, the Employment Agency Standards Inspectorate & HMRC, to ensure proper investigation & accountability. Do not trust this umbrella company, council & recruitment agency — these organisations are utterly reprehensible.
- (updated)

quick in replying to emails
able to answer any queries
efficient communication
polite customer service

High-quality work and very professional service from start to finish.

Olivia has been very attentive, informative and detailed when provided me with all the necessary details I needed to be registered myself with Compass, as well other bits and bobs related to private pension. She is very knowledgable and polite.

Prompt, polite, professional and patient. Excellent explanation of technical details. calls returned on time - really helpful attitude. Very impressed! Thank you.

Really helpful staff who took the time to explain things fully and followed up with information as promised.

Very professional and helpful and quick to respond to any questions you might have.

Made signing up with new job details easy and fast returned calls promptly

The guy who talk to me on the phone was nice patient with me while I was searching my email and we discussed nicely

I used compass for 2025 to complete payroll for me

I recently call customer services , Ben from customer services carried out my request for an annual statement immediately and my call was answered within 1 minute.