I'm a hard person to please and write reviews very rarely. Hayley the customer service member who answered my call was cool thorough, took the time to make sure that I understood what she mean... See more
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See what reviewers are saying
At first glance some looked great but further research showed the cover wasn’t as good as my current provider. Especially in the area of dental cover which was extremely poor...not good if doing out... See more
Company replied
Aging has made travel insurance difficult for us to find and very pricey. Using your service broadened the horizon for us and enabled us to compare policies easily and it made all the difference... See more
Company replied
Hayley was an excellent help. Although she could not provide me with exactly what I was after, she tried her best to send through information that would assist me. Thanks for taking the extra time t... See more
Company replied
Company details
Information provided by various external sources
Compare travel insurance is Australia's leading travel insurance comparison site. The site offers a no-nonsense free service that allows customers to compare quotes in a few simple steps. Sort quotes by popular cover levels, and compare policies side-by-side in seconds. Finding the right policy is as easy as 1-2-3!
Contact info
Level 12, 338 Pitt Street, 2000, Sydney, Australia
- 1300 790 197
- info@comparetravelinsurance.com.au
- comparetravelinsurance.com.au
4.5
Excellent
495 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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A young Lady named Hayley was very…
A young Lady named Hayley was very efficient, helpful and courteous...better than I could have expected. And then, when I lost the link to this page...another young Lady named Cynthia jumped in to provide that link. You have GREAT staff:)
17 April 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Len, thank you for taking the time to leave your fantastic feedback! Our customer service team do work very hard to deliver and delight and we hope to have you use our services again for your future holidays! Kind regards, Maria, Customer service
Such a worthy website for all sorts of…
Such a worthy website for all sorts of information
Thank you
14 April 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Linda, Thank you for your review. It's great to hear that we've been able to assist you with the information you required. We've definitely tried to showcase the basic information upfront to make it easy to compare different policies. We hope you have a safe trip! Kind Regards, Maria, Customer Service.
Customer Service provided by Hayley
Customer Service provided by Hayley, in response to my enquiries, was excellent. Could not ask for more.
14 April 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Denis, Thanks for your review, Glad to hear you had a positive experience with us and we were able to assist you with some information to try and assist you with getting the right policy! Have an amazing trip! Kind regards, Laura, Customer Service
Quickly found a product to suit my…
Quickly found a product to suit my purposes.
11 April 2019
Unprompted review
Reply from Compare Travel Insurance
Hi There, Thank you for taking the time to write a review. Pleased to hear we were able to assist you in getting the policy you required. Kind regards, Hayley, Customer Service
'SAVED' me a lot of time!
11 April 2019
Unprompted review
Reply from Compare Travel Insurance
Hi There, thank you for your review! Great to hear we were able to help you find the right policy! Please get in touch if there is anything else we can assist you with :) Kind regards, Hayley, Customer Service
Not enough information provided
The information provided is no where near enough to know what you are getting.. Once you start looking and getting quotes.. so many they seem great on your guide actually end up covering very little. They need to be more indepth
10 April 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Trish, Thank you for taking the time to write a review. With our advice and guides we can only offer general advice as we do not know every insurers policy inside out. We also do strongly recommend you contact the insurer with any specific questions or queries and that you always read the PDS as everyone has different terms and conditions. Thank you for your feedback – and we hope you have a safe trip! Kind regards, Laura, Customer Service
Very efficient
6 April 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Peter, thank you for your kind words! We certainly look forward to having you use our website and services again for your next holiday! Kind regards, Laura, Customer Service
Fast and easy to use
6 April 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Maria, Thank you for your feedback. Glad you found our website user friendly and we look forward to assisting you in the future. Kind regards, Hayley, Customer Service
Unbiased advice with detailed quotes
Unbiased advice with detailed quotes. Very good.
3 April 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Mary, thank you for your review. I hope the general advice given from our Customer Service team was helpful in your search for travel insurance and we wish you a fantastic holiday! Kind regards, Cynthia, Customer Service
Hayley was an excellent help
Hayley was an excellent help. Although she could not provide me with exactly what I was after, she tried her best to send through information that would assist me.
Thanks for taking the extra time to help a new little back packer Hayley!
2 April 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Patricia, Thanks for your review, Glad to hear you had a positive experience with us and we were able to assist you with some information to try and assist you with getting the right policy! Have an amazing trip! Kind regards, Laura, Customer Service
Excellent site
Excellent site, I had researched and found widely varying premiums for travel insurance. So pleased to find this site,which condensed suitable companies and premiums and made it easy to choose the right policy and at the right price.
Excellent tool.
31 March 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Bevo, thank you for your positive review! I'm glad you found our website easy to use to compare travel insurance quotes. We do aim to make it simple for travellers to find a good deal! Please let us know if there is anything else we can help with. Kind regards, Hayley Customer Service
The process worked very well
The process worked very well. No problem at all.
30 March 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Chris, thanks for your positive review! It's always great to hear that our website has made it a simple and easy experience for customers like yourself to compare quotes. Hope you have a great trip! Kind regards, Hayley, Customer Service
Reply from Compare Travel Insurance
Hi There, thank you for your positive review! Great to hear you found our website easy to use to compare travel insurance quotes! Please get in touch if there is anything else we can assist you with :) Kind regards, Hayley, Customer Service
Travel Insurance for Over Seventies
Aging has made travel insurance difficult for us to find and very pricey. Using your service broadened the horizon for us and enabled us to compare policies easily and it made all the difference to our Travel Insurance search. Thank you - much appreciated
23 March 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Lea, thanks for taking the time to write a review! I'm glad you found our website user friendly and easy to navigate. Our aim is to assist customer with finding the best policy which suits their needs! Please get in touch if there is anything else we can help with. Kind regards, Hayley, Customer Service
easy to read and understand and bought…
easy to read and understand and bought one policy
18 March 2019
Unprompted review
Reply from Compare Travel Insurance
Hi There, thank you for your review. We hope you enjoyed using our website to find a suitable policy for your holiday! We hope you have the best trip! Kind regards, Hayley, Customer Service
Quick and easy search engine with immediate chat facility.
Found the travel insurance at a price that I was prepared to pay. Went to the Recommended Insurer and bought the policy. I had a question that Compare Travel could not answer so they suggested that I contact the insurer directly.
17 March 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Alan, Thank so much for taking the time to write a review. Glad to hear you were able to find the right policy for you. Hope you have a safe trip! Kind regards, Hayley, Customer Service
Extremely Happy
I'm a hard person to please and write reviews very rarely.
Hayley the customer service member who answered my call was cool thorough, took the time to make sure that I understood what she meant and my options, then gace me extra information in an email.
Travel insurance is hard to get right for extended periods of travel.
I previously used the RAA and never EVER again!!!
Compare Travel Insurance showed me how much other companies were trying to rob me.
Thank You Hayley!!!
1 March 2019
Unprompted review
Reply from Compare Travel Insurance
Hi There, thank you for taking the time to write such a positive review! Providing exceptional customer service is something the team at Compare Travel Insurance pride ourselves on and of course, we appreciate you for taking the time to share your experience with us and others. Hope you have a great holiday! Let us know if there is anything else we can assist with. Kind regards, Laura, Customer Service.
It needs improvement
It needs improvement. It is not easy to edit before approval. Unfinished entries or lodgement can not be saved and without being able to recover the entries. So we have to start from beginning.
15 February 2019
Unprompted review
Reply from Compare Travel Insurance
Hi there, thanks for taking the time to leave your feedback. However, it appears your review is directed at an actual travel insurer and not us, as we simply compare travel insurance quotes and hence, do not have the option for customers to fill in entries to lodge for approval (I assume this was in regards to a medical assessment since you mentioned it had to be approved). Perhaps you can confirm for me the name of the travel insurer and I can provide you with a link to leave a review for them directly? Kind regards, Cynthia, Customer Service
I haven't needed to use the insurance…
I haven't needed to use the insurance yet but setup was easy to do.
6 February 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Steff, Thank you for your review. We are a comparison site not the actual insurer, so you would not have a policy with us. If you can confirm the name of your insurer I can refer you to our reviews page - for you to write a review once used. Kind regards, Hayley, Customer Service
Very simple procedure to see what is…
Very simple procedure to see what is available and the prices and policy coverage. Good system and worth using.
6 February 2019
Unprompted review
Reply from Compare Travel Insurance
Hi Garry, It's great to hear that we helped you find the right travel insurance for your trip. We've definitely tried to showcase the basic information upfront to make it easy to compare and then provide a lot more detail for those that want to drill down into it. We hope you have a safe trip! Kind Regards, Maria, Customer Service,
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