Compare Club Reviews 

9,893
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,849 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and patient approach, often explaining details clearly and making the process easy to understand. Many people appreciate the excellent service, highlighting how simple and quick it is to switch providers and secure better deals. Reviewers frequently report significant savings and value for money, finding the overall experience smooth and stress-free. However, some customers also noted issues where promised savings did not materialize, or they were charged more than quoted, leading to disappointment with the actual outcome. A few other people also felt that the service process was not always smooth, with some changes not being completed or experiencing unwanted follow-up calls and sales pressure.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Customers had positive experiences with service, often highlighting the dedication and efficiency of the... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and clear... See more

Price

Clients share positive opinions on price, with many reviewers reporting substantial savings on various... See more

User experience

Users describe positive interactions with user experience, highlighting a smooth, easy, and efficient process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They have helped us two years in a row, we changed our power supplier with them last year and again this year, both time we have been given a better offer. We are also changing private health provide... See more

Rated 5 out of 5 stars

Peter at compare club was excellent in changing our energy plans and saving us an expected $1500 per annum on our extremely high bills Full of great advice and fantastic to chat with. Highly recomm... See more

Rated 5 out of 5 stars

Peter was really thorough and although he was unable to secure a better deal on my electricity he did get a fabulous result for my gas supply. A large saving on my yearly cost and an upcoming credit... See more

Rated 5 out of 5 stars

As usual Compare Club found me a much cheaper offer than was available to me acting independently. They really provide a personalised service. The employee who took my call even remembered me from whe... See more


Company details

  1. #15 of 19 best companies in Financial Consultant
  2. #6 of 9 best companies in Health Insurance Agency
  3. #3 of 4 best companies in Life Insurance Agency
  4. #2 of 3 best companies in Mortgage Broker
  5. #8 of 11 best companies in Price Comparison Site

About Compare Club

Written by the company


compareclub

Saving money made simple.

We make it quick and easy for Australian households to cut their costs.

  • It's Free - We're free. No hidden fees or agendas.
  • It's Simple - We're quick. Compare and save in just a few minutes.
  • It's Personal - We're experts. We've been saving you money since 2008.

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.6

All reviews

(9,893)

2,830 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loyalty isn’t always the right decision.

I wasn’t really considering changing my Health Insurer as I’d been with the same Insurer for many years & most likely felt a certain loyalty to it. After chatting with the Representative from Compare Club it became clear that the loyalty was perhaps costing me more money than it should have. The Rep was very knowledgeable with all aspects of the different Insurers and gave me the information to make a more informed and cost affective choice.

2 July 2026
Rated 5 out of 5 stars

Services with bird's-eye view.

Mostly, our day to day struggles with cost of living can be attributed to our ignorance of vital silent services like yours.

Tiny gaps you fill by these services make all the difference in overall quality of lives of economically handicapped segments of the population.

1 July 2026
Rated 4 out of 5 stars

You really need to synchronise what you…

You really need to synchronise what you and the service providers are doing. In the past week I got revisions to my health cover with Bupa and switched my internet from Origin to Flip. In both cases I was assured that it’s all done, nothing more for me to do. But then I got emails from Bupa asking if I want to change my cover and Flip, requesting my AVC number for the internet. I don’t know if anything has actually changed, as per the quotes.

1 July 2026
Rated 5 out of 5 stars

The Compare Club staffer was efficient…

The Compare Club staffer was efficient and helpful, she knows exactly questions to ask, and information to provide when I ask. I am impressed the service is very speedy making changing suppliers/service companies so easy and quick for me.

1 July 2026
Rated 5 out of 5 stars

Customer Service was key

Customer Service was key. I was after a pretty generic product from a range of providers, and it came down to the quality of care provided by the agent. I initially went with price with my super provider, however after getting the run-around went back to Jo who was super supportive and very very helpful.

30 June 2026
Rated 5 out of 5 stars

After a long search to find a lender to…

After a long search to find a lender to provide a reverse mortgage. Wasn’t till Bobby and April found a provider (Heartland)
My situation was I needed as much as possible to pay out my partners share in my house, a very stressful time, Bobby in particular was there for me having understanding and empathy for my situation
Even helping me with all this whilst my partner kept changing things making it a long process but he helped and reassured me all the way relieving much of the anxiety
In the end we ended up getting a lot more that I expected, giving me money left in my bank and paying out my ex fully
So now looking forward to my starting this new chapter free and clear
Thank you Bobby.

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Misrepresentation of the facts

Whilst at face value it appeared that changing from Alinta to AGL would save me money over the 12 month period, what I have since discovered is that Alinta had already published rates changes that are to become effective on 1 July.
Significantly, the Off-Peak rate drops from 29.766c down to 6.985c with Alinta whilst Compare suggested that I would be getting a saving when the new rate from AGL would be 22.59c.
I find it difficult to believe that Compare would not have know that a new rate structure was about to be implemented by AGL.
I will not be so trusting of Compare in the future. Perhaps the public face of the organisation should be offering an apology.

30 June 2026

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