No tracking, no proactive update, delayed prescription glasses
I ordered prescription glasses on 16 August and was told the delivery timeframe was 7–14 working days. My order did not appear correctly in my account, so I could not track it and had to contact customer service via WhatsApp to confirm that the order existed and included the correct prescription lenses. They confirmed it did.
After 15 working days, I still had no update, no tracking number, and no delivery date. When I contacted them again, I was told they had received the glasses/frame and were waiting for the prescription lenses, which they expected “this week,” but without an exact date. This was disappointing because the stated timeframe had already passed, and I was not proactively informed of any delay.
The issue is not only the delay, but the lack of reliable tracking and communication. I paid using Scalapay and now may need to travel with my old broken glasses because the order was not delivered within the promised timeframe.
